The staff were very helpful with one exception. The food was very good, room was fine (bed a bit hard). View was nothing (ruff tops)

Only complaint is that we are in our 70"s and were told that the hotel didn't assist with luggage. It was EXTREMELY difficult for us. For the cost, I was very disappointed.

Great place to stay in Florence! I liked everything very much, the aesthetics of the hotel are amazing!

My husband and I had an incredible stay here for our anniversary! The hotel room was very spacious and had the most beautiful ceilings and decor. It was probably one of the best hotels I’ve stayed at that combined historic, authentic ambiance with good amenities and space. I also loved the neighborhood we were in. It was more quaint than the other side of the river, but still had great restaurants and local feel. The staff was super friendly and helpful our whole time there. Being able to have breakfast on the rooftop terrace every morning was a treat. The views of the city and santo Spirito are great. I cannot recommend this place enough! Thank you to the entire staff for making our staying special and memorable!

Our room was very big with a lovely view across the rooftops towards Palazzo Pitti. The terrace wraps two sides of the hotel with wonderful views and a great atmosphere all times of the day. The reception staff were charming and very helpful. Organising our car parking and recommending a place for dinner locally. We loved the area surrounding the hotel and it was a short walk into the very center of Florence.

Breakfast was not particularly well-stocked, and a little underwhelming. The service on the terrace was quite slow. We would have enjoyed another drink but couldn't get the waiter's attention, so we decided to go out.

The hotel is like a little undiscovered gem:You walk through and archway through to an elevator that takes you to the thirdfloor. Here you find the reception and the roof bar/terrace bar. Its situated in a quiet plaza that has a market every day and is peppered by restaurants with outdoor seating. The greeting and communication for the staff is very special - they are so nice and accommodating. The hotel itself is a lovely ancient building probably dating from the 16th Century. The room was large and roomy with old fashioned wardrobe and exposed beams. There were tea and coffee making facilities and a lovely ensuite bathroom. Outside our room was a large landing with a sofa and table which we used as an extra sitting room. The breakfast was lovely and so was the roof bar. The cleanliness was outstanding and the cleaning staff were delightful. I can't really understand why this is classed as a 3 star hotel - its has a wonderful shabby chic vibe and an ambience that makes it feel like a boutique hotel run by a family of taste and style

Only the smallest of niggles: I'd have liked a mirror in the bedroom where you could see yourself at full length - there was a loveolly dressing table and a mirror in the bathroom. Maybe a warning about the entrance in the initial communication from the hotel - when you look up and see the flag you guess that the reception is above and maybe its a nice surprise but when you are a bit tired it would be helpful. One thing I liked (but people of limited mobility may not) is that there are beautiful stone stairs to the rooms

Such a beautiful property. Our room was spacious and thoughtfully appointed. Bed was comfortable and everything was very clean. We had a small balcony overlooking the square. The location was perfect for walking to all the major sites. We also used e-bikes and scooters and there were many around the square. The Loggia bar and breakfast were lovely and the staff was friendly and helpful. The square had lots going on including farmer’s and flea markets during the day and live music at night. We loved it! Would stay again.

It does get noisy at night and in the morning being on a main square. The property does everything they can to help mitigate this with reminders posted about closing the shutters tight and ear plugs provided for each guest. It didn’t bother us but if you’re early to bed I could see it being an issue. Perhaps ask for a room furthest away from the square when booking.

The room was large and quiet. The loggia for breakfast or drinks is perfect with a wonderful view. Staff was very nice and helpful. Great location.

The room furnishing are sparse and ok. The mattress is acceptable. The pillows are not good, they are hard. When I asked for a softer pillow they didn’t have an option. There were no slippers or rope in the room. Products were ok.

A lovely place with a huge loggia overlooking the piazza and the roofs of Florence. Area not very touristy but close to the sights. The hotel itself is on the third floor and beautiful -- very high ceilings, very picturesque. We only stayed one night, but we did enjoy the loggia for drinks and the helpful staff. Breakfast very good.

I don't really have any complaints. It's a hotel in an old building, so the usual things apply -- tiny lift, etc. But that wasn't a drawback, as we thought it was lovely.

Without a doubt, the loggia is the wow factor of this hotel. I think I can spend hours in it admiring the views of Florence and the square down below. We also like the fact that the hotel is on the other side of the river but is still very centrally located. We also like the manager of the hotel. He is a shining example of what good service means.

1. We booked late and got a room next to the kitchen. It is not very nice having to walk pass the kitchen to our room. However, the room itself is perfectly fine and spacious. The hotel was also very thoughtful in putting 2 thick curtains on either side of the door to block out any noise from the kitchen. 2. The loggia is clearly a wow factor but as it is open to the public, it can be quite crowded at times.

Hotel Palazzo Guadagni was excellent. The staff was friendly and professional, and the room was exactly as advertised. The hotel check-in happens on the 3rd floor -there is a small elevator- and the room I stayed in was a family room on the 1st floor, so the manager my own check-in in the vestibule the leads to the 1st floor rooms. That was fantastic because it meant I didn't have to make my whole family go all the way up, just to then go down. The room was beautiful, classically styled, well lit and very well maintained. Exactly whatyou expect in a city like Firenze. The breakfast was wonderful, as well. There were several options of food for all different type of palates and dietary needs. I had a car and the hotel took care of getting it parked and retrieved for me. I couldn't have asked for more. Would I go again? Yes, in a heartbeat. I highly recommend Hotel Palazzo Guadagni.

Nothing.