Excellent service from reception who are helpful and friendly. They accommodated my late arrival and also arranged the taxi from Pisa airport. The room was comfortable and the premises had a great atrium in which you can have breakfast. Great location in Lucca inside the wall and close to everything, there is god AC in the unit (much needed with the 34 degree heat and humidity!) and breakfast had more than enough choice. Only slight quibble is that reception is not manned continuously 24/7, but its not really much of a problem since they reply to messaging through booking.com in a timely manner (this is how I arranged for my late arrival). Altogether a great experience and I would certainly book again. Highly recommend.

Nothing. Was excellent.

The staffs are exceptional! They are very nice and welcoming. The room was also very clean. It was quiet, but we could hear people eating breakfast as it room was near the breakfast area, but this wasn’t a problem for us. Overall we had a great stay! We only stayed for one night. We regretted not staying more, as we loved Lucca. Would definitely recommend!

We liked everything! But if we are going to comment on something maybe the breakfast could be better. Not much options, but it was still nice breakfast overall.

Charming small boutique hotel in an ideal location for all of Lucca's wonderful sights. The beauty of this establishment is hidden behind the front, street door....just wait until it opens and see for yourself. Gorgeous garden area to sit out and enjoy the afternoon/evening sun and have a dip in the fountain ⛲️ The rooms are well appointed, very clean, great shower pressure, comfortable bed and fully functional air con. Room safe, spare pillows etc. Staff were lovely and made you feel so welcome. It's a quiet area but close enough to a wonderful array of shops and restaurants. You won't be disappointed 👌🏻 Just wish we could have stayed longer! We WILL be back. Thanks everyone x

Absolutely nothing!

Fantastic location , easily within walking distance from train station tucked away from the tourist hotshots which was very good and so quiet at night. ,The staff were exceptional and couldn't do enough for us .. recommended atleast a dozen restaurants during our stay which were absolutely delicious.. Spotlessly clean hotel our room was huge with bath in bedroom , beds were super comfy I don't think I've ever slept so well, First time in Lucca but will not be our last and will book our breaks in line with the availability of this hotel

Absolutely nothing , we could not fault this hotel or the wonderful staff.

The hotel and location were great. A bit off the beaten path, so spot was quiet but not too far. Room was beautiful and garden was inviting and a nice respite. The staff, I don't remember her name, was kind, knowledgeable and helpful. Breakfast was great

Staff is on duty only until 7 and then key and card were needed to get in building and room

Great room which was clean and had everything we needed. Mini fridge in room and was very spacious for the few days we were there. No problems with check in and we left the keys in the room on leaving as the reception wasn't open, as advised. Brilliant location for us, everywhere was within walking distance. We walked to the train station in 20 minutes. Room was cleaned as often as we needed, just put a sign on the door handle. The room was very modern and had everything we needed including a hairdryer and toiletries. Very comfortable bed and plenty of extra cushions which I needed as I am 7 months pregnant! We had the room next to the reception desk and had no issues with privacy and no noise from the desk.

We had no issues! The reception desk isn't manned all day but this didn't cause us any problems at all.

Perfect location, near to the walls and restaurants but very quiet at night so a good night’s sleep . Wonderful sunny garden to enjoy in the afternoons when returning from sight seeing.

We stayed in room 4 where lighting in shower room was very poor. We are in our 70’s so found the shower very challenging as we couldn’t see our surroundings. Air con in room not adequate.

Great location within the city walls. We enjoyed the garden at the back. The room decor was modern and very clean. The washroom and shower were beautiful. Breakfast was very good and it was lovely to eat it overlooking the garden.

The lack of staff at reception prior to 3:00 was inconvenient, as we arrived by train early and would have liked to drop off our luggage.

Serena welcomed us at the entrance on a cool and rainy night. As we returned from parking the car we found our bags already placed in our room. So much appreciated this kindness and others. A beautiful property. We recommend it highly.

The historic Italian steps 😁 however staff were extremely helpful with bags.

Lovely central location with a beautiful garden & courtyard -an oasis of calm. Room was a good size. Breakfast was very good with helpful staff and good choice

Overbed lights are ridiculous- need longer cords; no bedside cabinets so everything had to either beat on the floor or above the bed