Everything! The hotel was beautiful and so quiet and peaceful just off the busy streets - like an oasis after days of exploring the city. The staff were extremely helpful and knowledgeable and helped us find our bearings on more than one occasion. Our room was stunning and huge! Breakfasts were delicious with so much choice. And, every evening before we went for a meal, we enjoyed an amaretto on the rocks from the bar. So many memories and we cannot wait to return!

There was nothing!

Very good location: very close to the center, but just a 2 minutes driving from the city wall. Kind staff. Quiet, I did not hear anything (and I am ultra sensitive about this). Own garage. Abundant breakfast, and the outside breakfast area is quiet and very cozy. Great bed. Great shower. Lots of space to pack in the bathroom. Design toiletries.

Air conditioner is restarting if you go outside from the room (or if you open the window). Parking is expensive and they get into to your car. Wifi always lost the signal. The peach juice at breakfast is not 100% or watered.

Great location and really nice place to stay.

Water in the room is such small bottles. These should be large and replaced daily.

What a wonderful hotel!! Easy to find and walkable from the train station - we flew into Pisa and it’s 30 minutes on the train. The hotel is very stylish, a design hotel and feels of a very high quality. To support this, the staff were all amazing through out the stay and were very helpful. We even got an upgrade on the room. Breakfast was very good with a very wide range of offerings, the bar area was lovely. Room spacious and very well designed, equipped and very nice to look at. A massive bed which was very comfortable. Location is just amazing to explore Lucca and everywhere is within walking distance. Just a brilliant hotel and there are the remains of a Roman domus in the basement. Ask nicely and they will let you see them.

Location was excellent. The breakfast room was nice and the breakfast was quite good. Unfortunately Breakfast is the only food available.

The bedroom itself had very little character it could do with some more colour and wall art. It was also quite cold and as there was no direct sun into our room the afternoon and early evening temperatures were chilly. they do not offer any kind of room service for snacks etc. It is more like a posh bed and breakfast than a 4 star hotel

Where to start? Central location (within the city walls in Luca) but on a quiet street. Few minutes walk, and you’re near all the action! Rooms are comfortable, modern, quiet and pretty spacious. Staff are friendly and attentive, appreciated them helping us out in sorting transport when we needed to get back to Florence. Standout was the breakfast. Had some good ones throughout my travels, but the shear variety and quality made this one of the best throughout my stays. Great hotel, highly recommended

Nothing to call out. Our stay was perfect

One of the best boutique hotels we ever stayed in. The historical façade is charming and the interior is fully modern and renovated. The rooms are spacious. The bed and the pillows are very comfortable. Breakfast is excellent. The staff was very nice, always accommodating our requests. And there is the possibility of parking your car in the hotel, which is very rare in Italian historical cities. I strongly recommend staying here if you go to Lucca!

Amazing suite! One of the best hotel rooms I've ever been to. Very beautiful, very convenient, excellent light, excellent shower and a bathtub. Very accommodating staff, excellent breakfast. Very convenient parking, easy drive to the hotel's garage inside the wall, best location in town. Highly recommend this hotel!

Everything was perfect.

Wonderful staff who were very informative and willing to assist; EV charging overnight was very useful; Nice & elegant rooms; Excellent breakfast; Relaxed and confident atmosphere; Perfect location in the heart of Lucca

Italian beds (in general) can be quite hard and pillows somewhat uncomfortable but that was only a minor issue. Can't think of anything else..

A really enjoyable stay in comfortable accommodation. The room was spacious with ample space for storage and working. Service was excellent and breakfast provided a good choice of food. Situated in a quiet location a few yards from the main sites of interest.

Breakfast service would be better extended to 10 rather than 9.