Having stayed at Casa Paolina in the past, we had no hesitation in rebooking our summer break. The property is so well situated and convenient for all that Lucca has to offer.

A word of caution : don't assume that you will be allocated the apartment and facilities shown on your booking confirmation. When we checked in we were told that the apartment we thought we had booked was not available, and that we should have contacted the property directly before our visit to confirm what we needed. Roberto kindly did his best to accommodate our needs, but the misunderstanding meant we had to move apartments during our stay, and that we didn't enjoy the facilities of the apartment we thought we had booked for the whole of our break. It's a pity that this experience marred an otherwise lovely holiday in Lucca.

Located in the heart of the action. Summer festival concert situated in the piazza beneath us was a surprise, and although loud, the music terminated at 23h00 and the area was cleared up. Festive vibe. Great apartment, with good aircon. The 'stack-away' kitchen was not what I was expecting, but was impressively well equipped and functional. Comfortable bedrooms and living/dining area, and bathrooms. Building has a large quick elevator. Exceptional host, Roberto - the best welcome we received during our Italian travels - who guided us by car to the apartment to deliver our luggage. Engaging, informative, helpful and sincere - recommended us to the best pizza place of our trip.

Nothing

Robert! He made the stay comfortable. Spoke great english. From arrival. he was at his office to help with luggage, check in, and instructions of apartment. Always answered our text on anything we wanted or needed within minutes. There was absolutely no issues. There was a lift to the second floor. All the necessities you needed were available. There was a market a few minute walk. Room was quiet. All windows opened for fresh air. Taxi to train station coming and going was easy. Location was perfect. Restaurants plentiful within a minute or two.

No english TV. NOT a big deal.

Roberto the owner was really nice and helped us with directions. This is a plus becuase it is not very easy to find the way to get to the hotel if you don´t really know the city and you are not italian. we like the big rooms and how the apartment is in the middle of downtown. we love to stay there even thought was a little bit noise. The apartment was very cosy! we will go back for sure.

I understood they had a parking lot and they don´t. They have a near by one, so it is not very practical to stop in the middle of downtownm unload the car with the kids and take the car tho the parking spot... but it is not a bid deal. everything else was great

Everything was great - for us the location was great being so central so we could get around easily both in Lucca and also to the station to visit other towns and cities. The facilities of the apartment were also as we would expect for a holiday as we went out for most of our meals. It was very nice to have a balcony for a coffee in the morning.

My friend found it a little noisy at the weekend especially at night for sleeping but otherwise it was good.

We had a wonderful stay at Casa Paolina- the location was central, the apartment was comfortable and our requests for a quiet with balcony were accommodated without issue. Our host Roberto was exceptional in his communication and assistance in all ways. I smashed my phone during our stay and Roberto organised to have it repaired within 24 hours at a very reasonable cost. He went above and beyond with all our requests. Thanks Roberto!!

All was excellent

Great apartment with central location. Roberto was very helpful and friendly giving us the best directions from train station as some roads were closed when we arrived due to cycling competition. The apartment was super clean and ideal as a base to explore Lucca

As a party of 4 ladies the apartment could have done with another bathroom. It might have been a bit of a stretch if 6 had been staying. Not a complaint as we knew this before we went and everything else was fab

Fantastic location and very friendly staff. Nice airconditioned spaces. Our apartment was very spacious. All was clean and well maintained. As there are top restaurants neaeby we did not use the mini-kitchen but was nice to place some drink and food in the spacious fridge and to have breakfast at the apartment. As we arrived by car Roberto made a reservation at a nearby carpark. Great communication upfront and flexible throughout. We hope to be back soon.

As we were sleeping at the front of the building we could hear some of the street noise but nothing too rowdy and it all stopped around 23:30-00:00 anyway. For us no trouble and we fell asleep without issue but for people that are very sensitive to sound maybe ask for a room away from the street (there are multiple apartments).

Perfect location in beautiful Lucca. You can leave your car outside the old town in a parking area for free, but also drive near the accommodation to drop your luggage. Roberto, the manager in the reception, is really friendly and helpful person. The apartment is clean, safe, good air-conditioning. And there is a beautiful view from the balcony to the lively piazza.

Everything was fine. We would love to come back.

The location of the place is fantastic. Lucca is a beautiful town and Casa Paolina is situated in the middle of the best places.

The rooms were nice, but previous guests had smoked inside the apartment, and the smell lingered strongly in the fabrics, i.e. the beds, linens and sofa. This made the place feel dirty and unclean - and I was a bit concerned because the smell should wash out of linens...