The room was so spacious and comfortable. Loved it. Breakfast was wonderful and varied. The desk staff were so engaging and helpful. They made a dinner reservation for us and were friendly and informative. So great to have parking. We would recommend this location!!

Parking included in the price would have been nice.

The hotel staff were all very professional, friendly and helpful. We arrived in a hire car, which we returned after one night here as a car is not necessary within Lucca, and we were able to park in the hotel car park for 20 euros - parking is not easy in Lucca. My mother's single room was on the 4th floor but right by the lift, so she had no problems. All the rooms we saw were spacious and attractively decorated, including the resident's lounge on the ground floor. The location is perfect - a very short distance to the city walls, and a short walk straight into the centre of town. There was no noise from the street at night, despite us being on the first floor just above it. Breakfast was good. We were able to leave our luggage for a while once we'd checked out.

I hadn't realised that there was no restaurant service in the evening, but it wasn't a problem - there were many good places to eat close by.

A smart hotel close to the city walls of Lucca. Warm welcome on Reception from Barbara. Parking (charged - request in advance) in small shared lot, just around the corner from the entrance. Third floor room, but there was a lift! Huge room and massive bed! Very nicely decorated and definitely not ‘just another hotel room’. Ideal location for exploring this city which has so much to offer. Loved walking around on top of the city walls - what a great thing for locals and visitors alike. Found the main piazza and had a lovely meal watching the night fall and the world go by. Check your bill eating out. Our restaurant made an ‘error’ and would have overcharged us about €40+ if we hadn’t checked! It was a more expensive restaurant anyway for our last night in Italy, so we were very surprised! However, no tip for that meal! Didn’t spoil the fact that we loved visiting Lucca, would love to come back to explore more thoroughly (we were only there for an afternoon and evening and definitely needed more time) and would also highly recommend the San Luca Palace. We flew to and from Pisa, so also a handy location to stay outside the city if you’re flying in or out of Pisa!

Nothing not to like!

Great location and we had a place to park.

All of the one-way streets and limited access areas in the old town are. The directions from the hotel staff were not adequate. The never told us we had to walk to the hotel and they would show us the parking. Finally my husband dropped me off and stayed in the car while I went in. Then the showed us where we could drive to the parking. But the good news is they took our license plate number to let the police know we were coming there and I think they will not issue a ticket. Fingers crossed!

San Luca Palace gave me what I wanted -- an old (i.e. classic) hotel that's been updated. Welcoming lobby, fancy bar. Our room felt like a suite. Large and comfortable. Green with lavender touches made it soothing. Breakfast was plentiful, warm and cold options. The location was near restaurants and Lucca's cool side streets. We were surprised at Lucca's great many boutiques and creative window displays; price points much friendlier than in our later stops, Como and Milan. We had two outstanding dinners each night of our stay. Highly recommended: Da Francesco and Lucca in Tavola: Cucina Casalinga, which happened to be right across the street from our hotel and features charismatic owner and host Michael. Be wise and take Michael's suggestions. It's tight inside the restaurant and you'll wind up making friends -- and glad you did.

Our room had one too many dust bunnies, but other than that, everything was lovely.

Room was lovely, comfortable and very big. The building, lobby, bar and other common areas were very elegant. Breakfast was superb - great choice and quality, with both European and American options. Roberto and all front desk staff were extremely helpful with all requests and kindly booked an airport transfer for us in advance. Location is within easy walking distance of the main attractions. Bicycles available for cycling the walls - an essential experience in Lucca!

Only small issue is that the bathroom could use a refresh, compared with the beautifully appointed bedroom!

Great. Cafe latte was especially good.

Not much to be honest. Perhaps information on transportation, buses to the hotel

I'd a wonderful stay here. Staff were very welcoming and friendly. The room was stunning, I was so surprised by the size and decor. The bed was huge, extra pillows, just generally very comfortable. Very quiet, had a great night's sleep. The location is brilliant, 15 minute walk from train station, right in the old town, close to bars, restaurants, shops and a small supermarket. Breakfast was very nice also.

Being a 4 star, complimentary water would be nice

Everything was great except for Barbara at the reception. The hotel director has been very professional and helpful.

I was not pleased by the way Barbara (receptionist) managed things: - No support at our arrival with regards to a Booking issue. - Very aggressive later on, when I parked the car in parking of the hotel without her authorization. This harsh discussion happened in front of the other colleagues. A very unpleasant situation.

A very cosy hotel with a great welcome, very nice bar (and barlady) and absolutely brilliantly located bang in the centre of the old town of Lucca. Good parking. Good breakfast - the fruit was delicious which often isn't the case. The room was silent, dark and warm.

The room, while nice and big was quite dated, especially the bathroom. Old plastic flowers were really not good and some of the furniture could be replaced. They could do with zipping the twin beds together when making a double otherwise you fall through the middle, especially as the sheets weren't big enough to tuck in properly! The real shame was the shower (cheap riser over the bath) was barely warm which isn't good (my shower was not even pleasant) but when we were told "the hotel's full" as an excuse this isn't acceptable in a four star hotel. That was the only gripe, otherwise it's really nice.