Nice, clean, next to the lake, good food, helpful staff. All as described.

The main receptionist at the hotel was very friendly and helpful. The breakfast was good. The shower was good. The views from my room were fantastic.

At least 2 of the younger staff, including one on reception, need urgent training on what is appropriate, professional, and not creepy behaviour outside of a guest's door at night. And further training on how to respond when asked to stop disturbing that guest. I'm not one to trample on young love, but there are limits, especially when the room isn't cheap.

Good breakfast with a variety of options. Staff was super nice and helpful. The room had a good and easy to use air conditioning and the cleaning was very good every day. There was an option to swim in the lake from the hotel front.

We found one sugar worm, but other than that the room was clean. Also we did not expect the room to have two floors. The bed was upstairs, while the toilet, sofa and cupboard were downstairs. Could be a problem for some people. Thankfully, we are both able bodied and had no trouble with the stairs, just something to keep in mind.

Fabulous hotel - right on the lake with the lake room and balcony a great choice! Free sunbeds and steps into lake made this perfect. Great food also (other restaurants in Malcesine just did not compare!). Tasty, fresh and made in their own kitchens (with 10% discount) and attentive staff made this a great choice. Maybe hotel is a bit dated, but it’s a fabulous location, comfy and clean.

Nothing

Great location in the heart of Malcesine, great views from the room, great restaurant with friendly staff and tasty food and 10% discount for hotel guests.

The room is a liitle outdated and the wooden ladder to the 2nd floor in the family room looks dangerous as we were travelling with 2 year old child who could climb and fall down from it. Also, be sure to take care about the parking options in Malcesine, because hotel can't provide the parking as it is situated in historical center.

Great location in the town center right next to the lake. Enjoyed the restaurant and the sun loungers overlooking the lake. The room was clean and comfortable. The receptionist and staff were very friendly. Good breakfast.

The economy room I booked turned out to be arranged on two floors with a steep staircase leading up from the entrance/bathroom to the bedroom. The bedroom area had very low ceiling height and the arrangement made the room feel super small. I believe the stairs and the ceiling height should have been highlighted in the description. I ended up staying in another room.

The location is perfect, the staff is very friendly, and the city is so charming.

The double bed was not connected or fixed so while turning whole bed was moving. The towels were like table cloth, so thin, and not real towels. There were also no -do not disturb - signs in the room.

We had a very enjoyable stay. A very pleasant location, with beautiful views over the lake and mountains, situated directly on the waterfront, next to the ferry terminal and easy walking access to the town where there was many shops with good quality locally made goods. Places of historic interest, cafes and restaurants nearby. Hotel staff were pleasant, helpful and courteous as were people in the local shops and cafes

An amazingly good location, and we had the best meal of our entire trip by the water. And as guests we got 10% off. I loved the 'older' feel of the place and its location above the square. We were lucky enough to have our own Julliet balcony from which we could see the World go by.

Nothing much, apart from a lift that was so slow we were quicker taking our bags down 1 floor.

Fabulous location, friendly staff. Hotel restaurant is really nice, overlooking the lake, with a good menu and plenty of choice. Breakfast is good as well. Really enjoyed our stay.

No car parking, but staff were very helpful and pointed us in the right direction for free overnight parking.