Staying in a cave setting with the private pool was magical!! Room was comfortable and stunning, and the complementary drinks were appreciated. The in-room pool was one of my favorite parts of the trip. On top of that, the staff were ABOVE AND BEYOND INCREDIBLE. Not only was the food (breakfast and dinner) amazing and the service excellent, but when the photographer my boyfriend hired for my (secret) proposal canceled last minute due to car trouble, they asked one of their contacts to come in and help him out, leading to absolutely stunning photos and the most amazing experience of us getting engaged. I am blown away by the location of the hotel, the amenities and room, but most of all, the care and dedication of the staff at every interaction. We will definitely be back. <3

Unique experience staying in our “ cave room” which was very comfortable . Was able to access an iron - bonus ! The restaurant was good with Lobster pasta delicious . Breakfast was good too however no hot options . The hotel staff were great and very helpful . We loved Matera and the hotel had wonderful views over the cathedral and the caves ! It is a small hotel but good value .

Our room opened onto the public walkway . I tried to change our room for something more private but no luck . Next time I would look for a hotel that had vehicle access as parking and transfers are costly .

Beautiful views and fine attention to detail from the bed linens to the aromatherapy type products included in the room. The restaurant provided one of the best dinners we ate in Matera and the cave ambience is a plus! We booked the junior suite and the closest space was a nice bonus I wasn’t expecting both because it was cleverly and discreetly located behind the bed and kept us organized during our stay. Staff was very helpful in arranging our shuttle service and a person to help with our luggage (which I highly recommend doing)

Nothing. Although I did let the staff know there was an accumulation of mold forming behind the sinks and in the shower.

Awesome room. Super unique and cool and the staff was excellent. This is a great location, an unusual hotel and a new experience in guest accommodations for most travelers. It's not easy to reach and getting luggage to the hotel could be difficult, but they make it work seamlessly with the porter service. Hotel really is worth the extra effort and if you can stay in the room with the private terrace, do it - it's worth it. Awesome views.

This is an experience destination. That said, it can be considered difficult to reach and challenging with luggage. Definitely not an ADA compliant place to visit (USA standard), due to steps, roads, and physical effort needed to reach destination. However, that said, if you are able just go - it's super cool and the people at the hotel are awesome.

We had a wonderful stay at Palazzo Del Duca Hotel. The property is both beautiful and unique, with an amazing location right in the heart of the UNESCO World Heritage site. The staff were extremely polite and helpful throughout our visit. Breakfast served in the atmospheric restaurant cave was absolutely outstanding, and we also loved enjoying drinks and dinner on the terrace overlooking the Sassi — an unforgettable experience.

Nice rooms, quiet, delicious homemade pastries for breakfast (but we need more vegetables, fruit and berries)

Restaurant - we didn’t like our dinner (the meat was tough). I told the hotel staff several times that it was my husband's birthday, but they even begrudged him a piece of cake as a gift and offered to buy him a bottle of champagne for 50 euros in the room This is not a 4 star hotel 🥲

Unique and special property. Extremely clean and tastefully decorated. Everything went smoothly from check in to departure. Breakfast was highlight for us, everything homemade and delicious :) Plus, sitting in a cave was very cool! The luggage porters were wonderful, even met us off the beaten path with cold waters. Reception and staff were so helpful. Truly and experience that we will forever remember!

Nothing!

The hotel is located in the heart of the old city (Sassi) and is well appointed. The staff was very friendly and helpful during our stay. The breakfast buffet had many options within the hotel's restaurant with a great atmosphere.

We had experienced difficulty in transferring our luggage to reach the hotel due to the terrain and multiple flights of stairs. Once we arrived, the hotel did not notify us that they offer luggage service but we were notified or this prior to our visit.

Stayed 5 nights which coincided with the Festival of Madonna Della Bruna which was a very special time to be in Matera. Amazing location with well appointed unique cave bedroom. Dinner was so good that we returned another night. We used the car parking service and it worked really well. All staff were professional and friendly. Special mention to Angela at breakfast, Isede's barista skills, Erika and Christine on the front desk. We will definitely be back.

Thanks to you, the three days and two nights in Matera were very pleasant, with the best view from the door of the room, and my favorite Fanta and natural water in the refrigerator. Even if we booked only one of the cheapest standard double rooms, the view was very good, we wanted to upgrade to a larger room type for the second night, but it was booked out. The sheets and bath towels were the cleanest I had been on a 10-day trip. We took a lot of good photos, the staff were warm and friendly and made us feel relaxed, the dinner was delicious, suitable for Chinese tastes, the breakfast was rich and exquisite, there were many kinds to choose from, the cave hotel and cave restaurant were very special experiences, it would be a pity to miss! I will introduce this place to our Chinese friends. I wish you all the best