Can’t decide if the hotel design, scent, location or the service was more exceptional… It is a unique hotel, worth every effort to stay there. Their service is top notch. We had two bedrooms (4 adults) and everyone was so pampered and we felt relaxed, happy, woke up in beautiful bedding and ambience. Did I mention the scent of their rooms?? Fantastic stay, we will happily always go back!

We loved absolutely everything about this property. Xavier the Hotel Receptionist attended us with so much care and tried his best to organize activities such as cooking classes for us. The rooms are very carefully designed with so much attention to detail. Don’t miss the cisterns in the Lobby area. Sadly they were not filled with water due to maintenance. Also don’t miss the Pancetta Bread Salad for breakfast and order some Omelets.

There was nothing negative about the Hotel what’s o ever. What needs to be mentioned is, that you can’t directly park your car at the hotel. There is planned Shuttle Service bringing you from the carpark to the Hotel and back.

The room furnishing is up to a very high standard. Comfortable bed and beddings. It is also very dark in the room if you have the windows closed, we slept so well! Within the room is sound proof, not the case for the bathroom as I could hear everything the toddler said next door 😂 but it’s just the bathroom. The cot they prepared for our baby is lovely too! Location is amazing, very easy to get to the main streets of the sassi on foot. Lots of restaurants nearby. It also has a wonderful view. Most of the staff are very friendly and sweet, one even gave us a hug when we left ❤️ Would definitely recommend this place for a stay in Matera!

Would be nice to have conditioner than just shampoo and shower gel. Breakfast selection a little bit limited.

This location is literally at the centre of the Sassi Caveoso. It is a strikingly beautiful property maintained at the highest standards and reflects the modern and architectural transformation of such a significant historical site. The staff are such gracious, kind and helpful people proud of the property and its ownership. We were treated with the utmost of warmth and professionalism. A special mention to Domenico the barman. A very kind, helpful and gentle soul who in a very short period became a true ‘amico’ with a great sense of warmth and humour. Saying good bye was difficult. We only hope to return someday soon and find the same staff in great health.

The municipality of Matera traffic sign signifying the ZTL is not visible when making the turn right onto the street leading to the hotel. Nothing to do with the hotel but be for-warned. It will likely be expensive.

Beautiful renovation of an old building! Rooms are beautifully furnished with contemporary style and the attention to detail was outstanding! Also dog friendly. Would definitely return and recommend this hotel. Parking is not allowed in the old town so the hotel arranged for valet parking service and we were transported in a shuttle bus. Breakfast was perfect and a special mention for Linda who was outstanding! She was helpful, cheerful and spoke excellent English! Made us feel very welcome!

Nothing! Loved everything

Pianelle Resort is a beautiful boutique hotel with an exceptional location in the heart of the old city of Matera. The staff, (Rocco, Dominico, Asia, Linda, Beatricie and everyone else) were very friendly and helpful. The hotel was spotlessly clean and the breakfast was amazing. The Sassi(cave) rooms were very unique, modern and comfortable with everything we needed for an amazing stay. I would highly recommend this hotel!!

The property was amazing. It’s setting and the experience of living in a “cave’ hotel is something I will never forget. Beautifully presented and spotless with bathroom and bedroom on separate levels. Luxurious bathroom with the biggest shower I have ever seen. You can also select from a range of essences which are then added to the shower steam. All the staff, especially Christian were extremely welcoming, friendly and helpful, recommended the most wonderful restaurant for dinner, La Lopa.

Nothing. All perfect!

The location could not be better. The arrangement with the valet parking is very well organized and allowed us to be transported to the hotel without too much hassle. The terrasse is a nice addition to the hotel and a way to enjoy the fresh(er) hours of the day. We were provided with a lot of recommendation to eat out. The old town is breath taking.

The breakfast might be a bit more diverse. The selection of TV channels is a bit limited. The TV did not allow screen mirroring or using YouTube.

Perfect location, in the Sassi, right at the piazza, great views and loved that the walking tour I signed up started right outside. There are restaurants literally as you step out of the property. World class facilities, the staff is phenomenal, so helpful, what a beautiful place. I can’t wait to go back again.! Thank you guys, you made me fall in love with Italy even more! Matera was a highlight.

Nothing!! They even had a steamer for my clothes, loved it so

Wow! An amazing town and an equally amazing stay at this five star hotel. The staff was great, breakfasts awesome (and man who waited on us was a class act like from a Downton Abbey scene) and room (including view) much bigger & better than expected. The location meant a lot of uphill walking, but that's part of its charm. We have already told a number of people about this wonderful place.

The closest I can come up with a negative is that the great shower they had never seemed to get the sprays to work (some type of spray that scented the shower). Personally, we just laughed about it.