The location was very convenient. We stayed because it was close to the Central Station, and the laundry machine available in the apartment. The neighborhood was good. Some areas around the building felt a little unsafe, but not too bad.

The main entrance door to the street was never really locked, which could be an improvement. Also, if some extra toiletries or singular laundry pods could be provided, that would be very useful.

Great location very closed to Milano centrale just a few minutes walk. Room is fully equipped & comfortable. Good staff & quick respond. Staff allowed to check in early & leave luggage.

Room is a bit noisy from neighborhood someday. Door Key Locked is quite complicated. We planned to pick up the key from Italianway Office at Milano centrale. Anyway, the day we arrived, office was moved to another 2 blocked away from the station.

Location was incredible, literally across the car park from the Milano Centrale station. Easy walk to a lot of different restaurants and cafes. We walked to the Duomo and shopping areas in about half an hour, spent the day walking around there then walked home. Did about 20km for the day pushing a pram with our 18 month old. Communication and flexibility was excellent, my wifes flight arrived late so we didn't get to the key pick up location until after hours. Contacted them when we realised we would be late and they replied immediately and said they'd leave keys in a lockbox for us and sent an email with explanation on how to retrieve keys. Communication leading up to our stay was also fantastic with regular updates and suggestions. Room was great size, facilities excellent, lovely shower. Considering the location it was not noisy in our room at all.

Nothing, was very happy with all aspects

I liked that it was possible to directly communicate with people in charge. Everything related to the facilities was great .

I didn’t like that there were too many emails, one can get lost in too much information. At one point the wifi was off and I had to deal with it on my own. Also, lately there is a construction site next to the building, so loud noise can disturb you early in the morning.

The apartment was big and everything was available like bathroom supplies and kitchen supplies.

They didn’t clean it well, i had to re-washing everything and cleaning the WC

We came and left by train so having the hotel across the street from the train station was grear. Also the city bus stop was by the hotel front doot. Going to Venice by bus wws very good.

The room with twin beds was small.

Very convenient location and nicely furbished, comfortable apartment. By completing the online check-in in advance, the key pickup was fast and hassle-free, I was even able to leave my luggage in the apartment before official check-in time while they were cleaning.

There are recycle bins but the stickers on them are faded so it's not sure what to throw in them.

Great location. Easy key pick-up in the office at the railway station. It was nice to turn on the air conditioning after a hot day of sightseeing.

Not enough light in the living room. It would have been nice if some basic condiments (e.g. salt) were provided.

good location. all necessary equipment. good internet connection

one of the conditions of the stay was to be silent and it was very hard to do so as we could hear neighbor very well. there was sone dust under the bed. no hangers for toilet paper and towels.

Great location, comfortable apartment

There were lack of glasses, no minimum supply for dishwasher or washing machine, coffee machine. even no sponge or liquid to wash your dishes. some glasses were dirty, bathroom was not cleaned properly. shower sink is stuck