I would like to personally thank and praise a member of front desk staff Mr Akshay who has been extremely polite and helpful, he went out of the way to help not only us but the other guests around as well. If it was in my hand I would definitely nominate him for an award/promotion for being so polite and helpful, the hotel management should be aware that due to this individual, your guests will be so pleased and i m sure they will chose your hotel again and recommend it for other people to stay. All other members of the staff were very polite and helpful.

Suggestions. 1.The size of the bed ( couple a couple and 8 years old was not enough, please either give a small bed for the kids or a better sofa bed. 2.Though the breakfast was good, I think it will be nice to have some more choices in the breakfast, especially fresh fruit, 3. milk in the room for tea and coffee

Staff at the check in was very helpful and friendly. We had booked a small room which had everything we needed. Hotel is right across Milano Central train station and a parking garage is nearby for 25€ day/night. Would recommend staying at this hotel, we even extended one more night :)

Late at night there are lots of homeless / addicts roaming the streets of Milan. This is not something of the hotel but more of the neighborhood / city that is quite common so be aware and stay safe!

The hotel is new and beautiful. The staff is super friendly and helpful. The room and the bathroom were beautiful. Luggage can be stored before check-in and after check-out.

The hotel could be better sound isolated.

The location is 4-5 minutes walk from the Central Train Station. The room was clean and comfortable and wonderfully quiet!! A relaxed atmosphere badly needed by my jet lagged body.

staff were friendly. it is easy to check in and located very near the train station.

a little bit small but served the purpose.

This basically sits in the piazza of the central train station. So, we walked off the train and into our hotel without having to drag luggage across the city. The greeting area/desk is wonderful, but don't get too excited if you are like us and do the cheaper/economy rooms. The location for these rooms is down a door or two. We had two rooms, and both were great, but my room was FABULOUS. It feels newer than your typical European stay. I had a huge double bed kind of in a cubby by itself and our bathroom was huge, with a garden tub/rainfall shower combo-only stay we had traipsing across the country which had a tub (our other room did not). It was great! The hotel let us leave our luggage before check-in, then we had a really early excursion-so they let us leave our luggage till late in the evening. We did a Lake Como excursion, and the meeting point was directly across the train piazza. The best gelato we had abroad, was about a 3 block walk from the room.

There was not really anything to mention. Be alert if you are on public transportation. We had really bad experiences in Milan and Rome on the metro, and around busy attractions.

Nice, clean room with very comfortable beds. Very well equipped, spacious bathroom. Breakfast with a good selection in the somewhat hectic, narrow breakfast room. The location of the hotel is very convenient, right next to the main train station and two subway lines, you can reach the city center in just a few minutes. There are also some nice restaurants and bars nearby.

Unfortunately there is usually a traffic jam at the reception due to (presumably) understaffing, but the staff are still friendly. The hotel bar is barely recognizable, more like a tiny extension of the reception and closes at 11pm, although there is a comfortable lounge area.

Personal was great with us. We arrived before the check in time and asked if we can leave our luggage there and they immediately re-organized some rooms that we could check in in advance and even have the rooms on the same floor (even if it was not possible at the first sight) . Close to the main train station (just a few minutes walk), rooms and bathrooms are clean, modern, big enough for a couple, and with all you need (had different in the same area and till now it was really the best). Breakfast was a surprise (not typical Italian but a continental), with lots of options for different tastes at a good quality. Loved it!!!

Even if I try hard, and compare with other hotels in the area that I have stayed in, is really hard to find something negative.

Location, close to the Milano Centrale is preferable to the people who will travel a lot from Milan to other places. The room is renovated and modern, suits for the secure rest. Coffee and bakery are quite good

Breakfast is not value for money, scrambled eggs don’t look healthy and always cold nevertheless the time of the breakfast, food choices are limited and constant

I like the huge variety of the breakfast. You could find salty and sweet things, even 3 types of milk. The room was for a single traveller big enough. The bed was comfortable and the shower amazing. The location is perfect you can find easily everything in the surrounding and there is a very good connection to means of transportation.

I did not like the fact that the scrambled eggs were served cold even though there is a heater - it was cold and remained cold. The curtains in the room were not closing completely so the other side of the street could see inside the room.