The staff was friendly and very helpful, Monica is there to answer all the questions regarding not only about accomodation, but also transportation and what not. The receptionists were helpful as well and let us leave our luggage there after check out. The room and the bathroom are clean and well equipped: toiletries, towels, hair dryer, AC, clothes hangers. The breakfast is served in the room which I think it saved us some time. The room was cleaned daily.

Hotels in Naples are unusual. This is no exception, a suite of rooms in an apartment building but it's in a great location, it's a great space with everything of good quality. You need to follow instructions to get in to the building and room but everything works. It's on a very noisy street but the double glazing was good and kept the noise to a "white noise" background.

It's not a conventional hotel if that's what you're looking for.

Welcoming staff. Central location. Helpful Monica and Pasquale. Comfy bed. Nice balcony. Suitable breakfast

One night, one of the rooms had a dog that barked which disturbed our sleep. Slight signs of mould on the wall where bath towels were to hang next to the shower. Could have done with 2 glasses or cups in the room so we could have a drink

We loved staying in the Hi Relais Rooms We were given very good clear instructions on how to get into the building and our room while reception was out Anytime we asked a question or needed anything the staff would respond to a message very quickly The room was so neat and tidy, very spacious and had such good air con for the heat. Tv had plenty of channels to watch in English also Breakfast has a good selection and was delivered to our room on time The location is perfect with so many restaurants and bars in the area, walking distance to a train station and taxi rank Couldn’t fault Hi Relais Rooms, will definitely be staying here again if ever back in Naples

perfect location. Room was cleaned and fresh towels everyday. It is very close to train station and ferry port and walking distance to many attractions. balcony an added bonus to sit and enjoy the buzz of the town. Room was spacious and immaculate. There is a mini fridge to keep your cold water etc. Air conditioning was perfect. Supermarket/Burger King/KFC on the doorstep, but also is the Spanish Quarter for excellent pizza and pasta. The hostess Monica was absolutely wonderful, she kept in touch every day and answered all of our questions regarding travel plans/ food recommendations/ directions/breakfast requests. She organised our private transfers and also went way over and above to decorate the room with balloons/cake/fizz for my husbands 40th birthday celebrations. it was spectacular. She made our stay perfect and couldn’t have asked for anymore. I would 100% recommend anyone to stay here to explore Naples. We easily went to Pompeii and Positano from here on day trips.

Absolutely nothing at all.

The room was nice and comfortable, everything went smoothly, the staff super friendly and nice. The breakfast at the room delicious. Easy to get to the location from the train station and metro, and thanks to the guidance of the staff even easier. They are always checking you get there well, I really appreciate the attention

You can hear the noise from the street that at night is busy and almost everything what is happening on the next door room…

Excellent location near the Toledo metro station, making it easy to get to all the sights. Monica was very helpful and always answered questions immediately.

It would be nice to have tea/coffee making facilities in the room. Great central location but the downside of that is the noise. Bring earplugs if you're not used to noise at night.

Mostly the staff was so friendly and Monica replied quickly with any questions I had . The location was perfect everything was in walking distance as far as food shopping churches museums ect….

There was nothing I didn’t like about this property .

The instructions for entry were so clear and easy to follow, Monica was so helpful she even gave us a contact for airport pickup/drop off. Monica checked in everyday and was so lovely! The location was right in the heart of the city with great restaurants near by! The room was so clean and was tidied every day. I would 100% recommend anyone to stay here if visiting Naples! Thank you Monica for a great trip!

Perfect solution in busy Naples, close to everything in the inner historical town. Hosts are very helpful and clear in communication. Good value and large room (n5), very clean and with a terrace right on Toledo street. I’d recommend.

Perhaps they could add in some salty option for breakfast free of charge (sweet breakfast is included). Just simple things like local rosticceria and stuff like that. That’s a small detail anyways.