The staff was lovely and very helpful. The room was very comfortable, and the breakfast of local pastries was delicious. It is brand new, clean and the location is excellent. It’s right next to a metro stop and a 3 min walk to the fast ferry dock. Would stay here again. The restaurant in the courtyard on the same street is amazing too.

The room was facing a main road so the noise was quite loud. However, with earplugs it was OK. Also, there is no sign on the building for the hotel, so it is important to know that. It’s the big green and glass door at the address of the hotel.

I loved the proximity to the port, and local eateries. The view from our balcony jacuzzi bathtub was perfect for a loving couple getaway. Staff was above and beyond friendly and accommodating. The little things like special messages on our morning cappuccinos meant a lot to us too. You are in the middle of city life with a private feel. The entire property once you enter is extremely clean and very modern, especially with security.

Not anything to say bad, just know some people may want to know: mattress is on the firm side, which may not be suitable for certain people. The temperature control took some learning as well, have the host show you if you don’t have patience with menu buttons. If you have a hair dryer make sure you bring the correct converter. I mean voltage, not prongs. Do not bring your 110v hairdryer with Amazon adapter. You need a 220v convertor to 110v. I’m not from Europe, so not sure what the prongs mean, but the one provided by hotel (wide prongs rounded plug) not fit outlets; which had the smaller round holes.

Fabulous little hotel with really friendly and helpful staff. Everywhere was impeccably clean and with so few rooms, the service was very personal. Lovely breakfast area with indoor and outdoor seating with an amazing view.

Our room was on the main road and we could hear traffic noise all night. That said, as the rooms are on the 8th and 9th floors, we appreciate that this has very little to do with the hotel owners (& said as much to them)! Naples is a very busy and noisy city so if you are looking for peace & quiet, Naples is the issue not the POETICA Boutique hotel!!

My stay was great. Rooms were very clean and comfortable. The staff was very helpful and pleasant ( just a slight language barrier). The only issue I can say I had was that Antonio over charged me for his services. 35.00 to pick me up at the airport and I tipped him once we arrived at the hotel he helped walk my luggage across to the port and overcharged for that and then to take me to the airport he charged me 50.00. So that would be the only negative thing I could say about my stay. Oh almost forgot, upon my arrival the manager did upgrade my room. The room was very cozy.

Better transportation

Location is very good, close to the port and many tourist attractions. Lots of nice restaurants close-by. Staff are so friendly! Decor is very modern and very clean.

Didn’t realise the hotel is on the 8th floor of their building. A sign on the ground floor would have been helpful because we were worried we were in the wrong location. Breakfast is basic, but a lighter breakfast is common in Italy. Our room had a sealed door to another room. Although the entrance door of the room was heavy and high quality, and we had privacy on our terrace, the connector door to the next room meant we could hear other guests zipping up suitcases / chatting early in the morning when there were guests in the room. Luckily it was vacant for a couple days of our stay.

With no sign outside, it was difficult to find. Even locals working in the restaurant next door had not heard of it. It would be helpful to have a sign to go along with clear instructions of where to find it in advance as we walked round in circles. Providing the code for access to the building in advance would also help with clear instructions to take the lift to the 8th floor - I managed to gain access and walked up 4/5 flights of stairs but still couldn't find it as there were no signs. It wasn't clear from the photos on the website that we had booked such a small room, but staff were able and happy to provide an upgrade. The new room was fab, complete with a large bathroom, balcony and a view. Breakfast being included was a bonus.

How difficult it was to find and gain access with no visible signage.

Staff was very friendly & helpful. Location was excellent right near Castle Nuovo with many eating options. Hotel serves a very nice breakfast. 5 min walking distance to hop on/off buses. 10min walking to Beverello ferry terminal. Only 25min walk to Archeology Museum.

Right off the main street leading to Castle Nuovo so evening road noise should be expected until 10pm(?) or later. Unlike 802 with a full bathroom, 803 had a "wet. bathroom" which is an adjustment for Americans.

Really great stay here. Staff were very nice and nothing was trouble. Breakfast was lovely to have included with nice view of Naples and Vesuvius. We stayed in terrace with jacuzzi on terrace - nice way to start each day. Get a taxi from airport and look for building on Google maps as its hard to find - top floor of an apartment block. Very modern hotel and central to everything. Port 5 min walk is helpful for visiting Capri.

Nothing comes to mind. Glad we picked this hotel.

The driver/bartender, receptionist, and all the staff were friendly, communicative. The hotel is clean and if you book a room on the top floor, you can relax on the large terrace overlooking the city of Naples. Also because of the high floor, there were no bugs during our stay. The food is so good. We'd stay here again the next time we come to Naples. I went to the bar, but unfortunately the bartender was out so next time I stay, I'd like to go there right after the bar starts. Thank you! :)

The staff were very friendly and the hotel was very clean and modern.

The walls are very thin so you can hear everything that’s happening in other rooms and the hallway. Breakfast could be better. The way the shower was set up in the bathroom made a big mess all over the windows and the floor. I would recommend that the hotel provides context/instructions to future guests on its location as it can be quite confusing going into the building and not knowing where to go.