The hotel is well located and you can reach almost everything on foot. The rooms in the smaller building are really well done - large bathrooms and plenty of space.

The floor in the bath was not cleaned - hair and spots of cream everywhere. The breakfast is really not good for a 4-star hotel. The food is not well presented and the staff needs very long to clear tables.

I rate this property highly because of the friendliness and quality of all the employees we met. From the moment we checked in, Anna saw to my garage parking needs and gave good advice on restaurants along with her colleague Sonia. Breakfast in the morning was good, loved the pastries and Barbara and Alana welcomed us along with our Black Labrador, who they spoiled with great affection. We were made to feel very welcome. Thank you.

Our only criticism was the quality of the settees in the Hotel Lobby. In short, they are uncomfortable and of an oddly shape so we preferred to sit in the hard backed chairs of the adjacent Bar. These sofas did not encourage you to hang around of what appeared to be the only Lounge area of the Hotel.

Great location and amazing value for money for a stay during the week in January (it was way more expensive when I tried to rebook at the weekend). Overall, the hotel has a good vibe even though it is a chain. I stayed in a single room with was a good size and had a clean modern bathroom with free toiletries of a well-known brand. My room, which was on one of the upper floors, was quiet and I could not hear any traffic. Very good breakfast, catering both for Italian sweet taste and continental savoury taste, and proper coffee (which you can order from the hotel bar, as you would expect in Palermo). Comfortable and ideal for a business trip and would book again.

While the reception and common areas on the ground floor look sharp, the upstairs corridors could do with some sprucing up and proper airing to freshen up the air.

All the staff is very nice, friendly and super helpful. The location is great, about 15 min walking distance to anywhere in the city where you want to be in any direction. I had room service and the food and my cocktail were DELICIOUS! It was great value for money and there were no malfunctioning issues with any of the facilities in my room. Don’t miss the Osteria next door and the amazing handmade Italian ceramic store that’s in Via Roma (just 1 block away).

Small things to improve: the bed and the pillows were a bit hard for my back/neck and would be nice to have a comforter or duvet and not just the blankets as they are quite thin and it gets a bit chilly in the evening. The room is a bit noisy, you can definitely hear everything around you, including the snores of your co-guests in other rooms 😅

perfect location and amazing staff. also a reasonably good breakfast.

stayed in the new extension which was lovely but is still having some work carried out during the day. This wasn’t too much of an issue but because of where our room was in location to the water heaters/boilers at night/in the morning whenever someone had a shower it was very loud. I imagine this won’t happen for the room we stayed in once the work is complete though.

- perfect location - nice staff - good selection at breakfast

- room felt a bit small - no slippers - no body lotion - very noisy in the mornings because of the cleaning crew. Doors slamming, furniture being dragged across the floors, etc. I understand there’s a schedule that they need to adhere to but waking up because of the noise before 8am on a holiday weekend was not what I was hoping for. - no fresh juices and vending machine type of coffee at breakfast = unacceptable for a 4 star italian hotel in my opinion

My room, located in a dependance of the main structure, was functional, elegant and as large as a small apartment. I particularly appreciated the cleanliness, the silence, and the air conditioning, which was necessary in these hot summer days in Palermo. Breakfast was completely up to my expectations, which a large choice of salty and sweet food, fruits etc... The free wifi worked very well during my stay. I strongly advise this hotel, and I will consider coming back should I ever be again in Palermo.

Some guests might find the mattress a bit too firm. From time to time there was a bad smell coming from the shower; this problem was solved after I notified the reception. Public transport in Palermo is not very reliable :-/ but this is not the hotel's fault of course!

Great spacious room (double queen) Great location in a good part of town Very friendly and helpful staff at reception

The breakfast service: the food was not of high quality and a lady was assigned to make coffees causing an unnecessary long queue. It would have been better to allow people to just get their own tea water or things from the machine that required only the press of a button, so only people that wanted special coffee had to wait. On top the woman was very unfriendly and seemed to be angry every morning.

The staff is simply wonderful, everyone is nice and ready to help you in any way. The location is perfect, very central. They kindly gave us early check in, also helped organizing a surprise birthday celebration. Breakfast is good, with sufficient choices, including the delicious canoli.

They don't have a gym, but we walked around the city a lot, to compensate 🙂

Good breakfast with many varieties and a barista to freshly prepare your coffee. Extremely comfortable beds, pillows, duvets and bed linen. The bathroom is huge and the high pressure shower is lovely. Close to the city center and to most of the activities you can do in the city. The hire car service is very practical, you can do everything via the staff at the reception.

WiFi keeps hanging maybe due to lots of people connecting. Not a big deal, as nowadays 5G is widely used.