Very good breakfast and a great location. Nice bar and free snacks. Lovely ambiance.

We were kept waiting far too long on arrival. The receptionist was on the phone to another guest and there was no one else to assist. She then apologised and talked about a room upgrade but that never materialised. We arrived in the morning after a long flight and I had paid for an extra night upfront as they did not allow for an early check. So, frankly, I was a bit annoyed to wait around. Expected better service from a luxury hotel especially as this was the very first experience we had on site. Only one chance to make a good first impression and that was lost.

Nestled in the heart of Rome, the hotel's location was simply perfect – a tranquil oasis with iconic landmarks just a stroll away. Our experience was exceptional with unparalleled service, especially from Oliver. He went above and beyond to ensure our comfort and offering insightful recommendations. His kindness and attentiveness transformed our stay from a simple trip to a cherished memory for our anniversary. Oliver, and team thank you for your incredible hospitality! We can't wait to return.

Location, service, unique design.

Everything about this hotel is amazing the room, the service, the staff, the location, etc. Big thanks to Mr. Oliver and the team for the great hospitality.

Nothing

The hotel is just fabulous no words can describe how beautiful the hotel is . I felt living inside a museum it was extremely beautiful . Location was perfect Breakfast was delicious , i recommend you book your stay with breakfast. Halal option can be catered to if you notify the team a couple of day’s prior arrival . The Staff were incredibly polite and helpful. Mr. Oliver and his team would greet us everyday and check through out our stay if we needed any support even upon departure he was there to ensure we were situated and were ready to head to the airport.

Nothing

The rooms were stunning and immaculate. The visual nature of the hotel is beautiful and grand. The staff were so friendly and helpful. Check in and check out were seamless and shout out to Cynthia for her recommendations and to Oliver for the personal touches daily. The hotel was right in the centre of Rome but was very quiet and tranquil inside. The bed and pillows were super comfortable.

The hair dryer for a 5* hotel could have been better. The TV has chromecast you can connect to on your phone but there are no apps on there like Spotify or YouTube should you wish to stream any music. For breakfast the selection of bread and pastries could be fresher - the bread was often stale.

The staff and the hotel manager in particular, Oliver Hutton, offered exceptional service. My husband was so impressed with their attentiveness and how “on it” he is. They all work very hard and genuinely want their guests to have a great experience. For my husband who had not yet been to Rome, he was blown away by how good the location of the hotel is. You really can walk anywhere in my opinion. The breakfast choice is also very good which I find incredibly important when travelling and definitely one of the things I look for when reading reviews! A fantastic hotel which we absolutely will come back to and have no hesitation recommending to others.

To really top off this great hotel, it would be nice to have the centre courtyard to use for the hotel. A nice outdoor area with the bar, I think that would encourage more people to have a drink there if an evening. It is an old Palazzo though so outdoor space is difficult to achieve and not a deal breaker.

Amazing hotel, very clean and beautifully decorated. We were upgraded to a suite, which was huge, and we shocked to find that everything in the mini bar, including snacks and wine, was complimentary. The dining room is absolutely beautiful, and breakfast was great. The staff were super friendly and went above and beyond to help and meet all our needs, they even packed us breakfast for the morning of our flight because we had to leave before the hotel breakfast started.

If I really have to mention something, it would be that the hot water in the shower was not hot enough for us (it was OK for a shower, not cold, just not as hot as we like) and when we went to reception they said they would send someone to check and never did. But I assume that was a misunderstanding.

City Centre location, amazing design, attention to detail and absolutely fabulous staff, regardless if it was at check-in, breakfast, room service or general information. Oliver Hutten is an amazing GM and he loves his jobs and it shows. What a serene place to come back to after a day in the city exploring all the sights and precious surroundings of this truly symbolic and historic city. We loved the hotel, made it our second home and Fellini was the icing on the cake. Check-it out for your self and see what true hospitality may be all about. By the way the service mindset of the GM Oliver Hutten is also reflected in the staff and their approach to the clients. We loved it and in case we're back in Rome, we will definitely stay there again.

nothing at all -

Our experience in the hotel made our trip to Rome amazing, everything in the hotel is outstanding and the service is beyond expectations. The hotel and its staff made us feel like home and family. The hotel is like our second home and will always going back to it whenever we visit Rome. Special thank to Mr. Oliver who took care of us during the stay and always support us in our need. Once again the experience we had in the Palazzo Roma was amazing and set a new bar in our hotels experiences.