Excellent location in town. Staff at reception were very kind, friendly and helpful. I liked being able to watch the square below. The bed was very comfortable.

There was no information about the hotel and its facilities in the room either in a folder ( on paper) or on a tv ( digital). I was not told about/ shown the buffet on my first morning. I had no idea it was there and no one told me about it! ( you cannot necessarily see it as you walk in. When I told the waitress what had happened she really did not seem to understand or think it was an issue at all. E

Amazing hotel in the heart of the Dolomites with excellent service. Stunning spa at the last floor with views on the whole valley. The half board option is definitely recommended as the food is delicious with a menu that changes every day with sufficient choices for everyone to find something extra they want to try.

The tap in the bathroom needs to be moved urgently : why putting it so high, ensuring that water splashes everywhere when you use it ?

Breakfast was ok. Same every morning good but no chamges and no vegetables. The room was very spacious. Great beds and furniture. The Spa especially the jacuzzi were very nice. Would have been great of the jacuzzi would be surrounded by glass and not wood so the wonderful view of the mountains would be accessible. The village Castlerotto is very cosy and nice. The lobby amd the bar were veery nice too.

The shower was a little bit strange open into the room and no heaters in the room. So when we came from the spa our swiming costumes and towels remained wet in the room for days leaving a smell and humid atmosfere in the room

Best hotel we had in our dolomites travel. Great food, great staff, the room was big and with a super view of the mountains and Castelrotto village. The rooftop area with a fantastic pool with a view was top and the location was perfect as we were near everything without the caos of val gardena.

The most incredible hotel we have ever stayed in. everything was perfect. the staff are so attentive and friendly, the rooms are exceptional, the facilities are incredible, particularly the pool area - wow! Breakfast was amazing. There aren’t enough words to express how amazing our stay was here. Thank you so much

everything was more perfect than we could have imagined.

I had a wonderful stay at this hotel. The staff were prompt, courteous, and attentive, ensuring that every guest was well cared for. When I requested a standing lamp, it was delivered to my room that very afternoon. I also thoroughly enjoyed the excellent hospitality and was truly impressed by the gourmet dinner. Chef Marc prepared each dish with remarkable passion and skill.

My room felt like my own private sanctuary. The adorable little town was central to easily explore the Dolomites I decided on the half board for amazing 5 course dinners. The food was varied and delicious! Breakfast options were extensive and included fresh local egg dishes. What really made this hotel special was the staff! I can feel invisible at times when traveling alone, but here I felt seen and cared for. All staff, from check-in to the dining wait staff and anyone else I may have interacted with , were helpful and caring. Thank you all!

The infrastructure is pretty recent and very well maintained. Rooms are comfortable and the spa is awesome with several independent areas to relax. Food is outstanding, perhaps portions are a bit small but this is quite normal for very sophisticated dishes.

My room was close to the central square of the town, just in front of the church and the bell tower woke me up in the morning.

The food in this hotel is just amazing. We could not believe we were on half board in 4* hotel, it felt like Michelin star restaurant every evening. Design of the hotel is very tasteful, rooms are spacious, beds are super comfortable. On top of everything the personnel in the hotel is so friendly and well trained and they really help to make your stay extraordinary . Thank you Gianluca, Bruno, Peter, Alessio, Angie, Fabio and everyone else to make our stay so special. We will be back!

What was provided was very good , however not at the level of choice offered at similar rated and cost hotels . Excellent staff.

Bedroom “suite” was facing building extension and crane only metres away , size was not usable as quoted , as attached single room was superfluous. Shower/bathroom without door faced bed only feet away. Lighting was poorly designed , particularly over open shelved wardrobes.