The hotel gave a very warm welcome, from the friendly pick up at the station to the welcome drink and friendly staff. The hotel was incredibly generous with their large buffet for breakfast, enormous dinner in the evening and a huge buffet ‘snack’ in the afternoon! The service was always polite and friendly. The owners Lukas and Matteus and receptionist Judith, were so patient answering many of our questions, making suggestions for our walking routes, planning our onward travel etc. The walking is fabulous. Excellent freely available maps with all the different numbered routes marked. A guest card allowing free travel on the hourly bus service meant lots of opportunities to begin walks at different points. The views from our balcony, from the terrace and all around are beautiful. The flowers and hotel garden were lovely. We had a wonderful week!

The indoor pool area was a little tired as was our bathroom. However everything functioned perfectly well! A couple of the young staff were giggly and need a little more training Eg. In opening and pouring wine, but we were all young once… There is very little not to like!

It's hard to rate this hotel anything else than a 10. We had a huge spacious suite "dolomiten suite" with great views. The roomkeeping was doing such impressive work that the room looked like new every single day. We enjoyed the swimming pool, the sauna and the abundance of food. The Klausencard with free bus riding and free cable car to Rittnerhorn was a nice extra. We would definitely return.

with a given "10" rating, there is nothing really to dislike. Just as food for thought for future investments at the hotel: The area of the outdoors sauna lags a little bit behind the rest of the hotel in terms of atmosphere and "Substanz", maybe it can be refurbished in the near future.

While the room was a bit outdated and would have preferred one of the more modern rooms, the hotel made up for this with excellent food all round, generous portions and lovely staff.

There wasn't much not to like, all staff were very accommodating and genuinely friendly. Dining room could be a little stuffy where opening a window would be met with negative response (mostly by patrons).

Wonderful hotel in a fabulous location high in the Brenner valley. The dinner was delicious and the breakfast even more. Nice garden with pool and larger indoor pool. There is also a very good onsite spa with excellent therapists. Nice to have a basket for the pools and robes in your room. Plenty of parking possibilities. All staff is friendly and very hospitable.

Pity we were there in the afternoon when the outdoor pool is in the shade.

Beautiful location, friendly staff, lovely food generously supplied. Gorgeous garden, family atmosphere/friendly. Parking available. Quaint village.

It was a heatwave and there is no air conditioning in the rooms. We gather this was very very unusual for the area but it did make sleeping difficult. A separate light bed sheet would be useful.

The amazing view, the staff- one of us even had a birthday and they surprised us with cake and birthday wishes! , the big room, the breakfast.

The indoor pool didn't look inviting, games for the kids could be nice :) Otherwise all was very good

I absolutely loved it. This would be my preferred location for stay in the area and I would love to come back. The view from the room was superb. All hotel areas like the terrace or the pool areas were really nice to spend time at. The parking area was also very comfortable. The staff was very friendly are caring all the time. We also got passes for some cable car rides and pools in the area which was also a nice little cherry. I also liked the hiking in the area more than hiking in Meran. The LTE signal in the hotel was good enough. In another hotel in the Meran area I had no signal in the room.

The only thing that stops me from spending more time there is that the hotel prices in the whole region are a little pricey. It is not that this hotel is more expensive than the rest, it is just that the whole destination is a little bit pricey.

Facilities and views are great. Breakfast is quite good. Staff are friendly and helpful. Highly recommend!

The dinner could be approved. We tried everything on the menu and honestly the only good thing is the salad and dessert buffet.

We were able to have an early checkin by 11AM. On request, we got a suite with a bath. There was ample parking space at the hotel. There was a free welcome drink which we could choose according to our choice at the bar. Surprisingly, we had a lunch buffet included in our suite price, so we didn't have to go out for lunch. Dinner had various options in the predecided menu. Breakfast was nice with many options. Staff was very friendly and courteous. Would love to visit again.

Booking.com mentioned there were slippers in the room, but there we no slippers and bathroom had limited toiletries. No moisturizer or body cream was available.

Bigger spa than I expected. The man in the reception was really great, he alone earned an extra star for the hotel! :) (I'm sorry I never cought his name). It was a large enough room and balcony. And a terrific view!

The bed was way too hard for me. I had a hard time getting some sleep. The personnel in the restaurant missed to take our drink order.