I’ve stayed in a lot of 5* hotels and wasn’t expecting this hotel to be amazing as I wasn’t that knowledgable about Sofitel but this hotel actually was one of the nicest hotels I’ve stayed in Europe, the rooms were amazing, staff were so attentive and helpful. The grounds were lovely, and the mix of the old building with modern fit out was perfect!

I think Breakfast could have done with a buffet, this hotel was order only with a few things to go a choose yourself. The menu was amazing and you had a lot to choose from but the wait time was quite long and what we ordered it wasn’t done how we asked or things were forgotten which was fine, we didn’t complain, just would have been easier going to get the things we wanted or have the option to.

Our superior room w/canal view was excellent. Very spacious and good view. Well laid out and comfortable. The breakfast was excellent with so many choices and staff was polite. The location was good. I liked that it wasn't in the touristy part of the city. We walked everywhere

There is not one thing we did not like.

Fabulous hotel with charming, friendly and very helpful staff; great restaurant at Bridges and good choice of breakfast options; great location that is both central and yet peaceful. Nice decor and art works. we did not use the spa, but it looked good

Very minor irritants: taps were smooth circles with nothing to grip, so impossible to operate if you have eg soap on your hands; slightly complex lighting system with many options that you can't see if the lights are off, rather defeating the purpose; friendly but slow service at breakfast with poor attention to removing dirty items

The welcome at the check-in was very good. They remembered that I said I like whiskey during the check-in, and next day they left a note in my room said they could arrange a whiskey tasting for me at the bar. It was very thoughtful. Presentation and variety at breakfast was very good. We chose the hot items from the menu and they served them to our table. We took the cold from the open buffet ourselves. We had lunch at the Oriole restaurant. Presentation and taste were very good. Room cleaning was fine, we did not feel uneasy. The location is very central, we walked easly to most places.

Taxis cannot leave you at the entrance of the hotel after a certain time in the evening, because the road is closed. This was unpleasant.

Rooms were immaculately cleaned everyday. Staff were always friendly and ready to help. We loved the pool, jets, sauna, and steam room that were all available to use.

Nothing at all! If I had to complain about something it would be the location is one block from the red light district (not our preferred spot to hang) and next door to a popular coffee house with smokers sitting outside day and night. But I think this could be true of most hotels in popular locations.

Beautiful building and, in the main, friendly staff. Great breakfast. Dogs allowed for €50 per night, and are allowed to stay in the room unattended (with a notice on the door).

Checkout procedure was a shambles, which spoiled a very nice stay. When we tried to check out, a cruise ship had just arrived which had booked 40 rooms so there was a massive queue for check-in and we were told that we had to join the back of the queue. Having complained about this, once we eventually arrived at the front of the queue (with no one else behind us), they made us wait until all desks were free before checking us out which was extremely childish behaviour and a particular pity, given that everyone else had been lovely, as you would expect from a 5* hotel.

This proved to be an excellent choice for a short holiday treat. The large room overlooking the canal was perfect and the bed super comfortable. Some days it was difficult to get out of bed ! The central location was ideal, being within walking distance of many attractions and not too noisy. The staff were always attentive and helpful and couldn’t do enough to assist. The attention to detail in everything was very noticeable. One specially appreciated gesture was arriving back after a celebratory birthday meal to find some chocolate truffles on a plate with ‘Happy Birthday’ written on the plate in icing.

Nothing

The facility, room and staff were amazing. We rented a connected family room, and our kids loved everything. Every staff member was very nice and met all of our expectations.

The location is just south of the red light district, which I wasn't aware of when I rented. While it was a very good location for being central to everything - with my kids the age they are, I may have looked for a different location.

Excellent location Beautiful Interior and exterior Comfortable bed Immaculate cleanliness everywhere “Out of this world” breakfast Fine dining experience Variety of dining options Room service Friendly and very accommodating stuff Great Gym facilities Swimming pool Sauna and steam room Discount available if a member of Accor live limitless programme

Expensive spa treatments No drinking water in rooms

The staff was excellent, every single one of them and very professional. It was obvious that they wanted to make your stay enjoyable. In particular, Patricia, the young woman who gave us a tour of the hotel (it has a history and the tour shouldn't be missed) was most informative and friendly. The rooms were comfortable and very clean. We had a Queen room with a canal view. Breakfast was amazing, everything you could possibly want along with amazing service. Location was also very good. We could walk to the museums, shops, restaurants and the city center.

Nothing to complain about.