Hotel was well positioned with just a short walk to the city centre and the Utilita Arena. Greeted by very friendly staff at reception which made check in nice and easy. We were on the 17th floor which had some great views. Rooms were spotless, fresh and clean with the bonus of a fridge. There were 4 lifts so wait time was not too long. Breakfast was busy but adequate seating

The sliding door for bathroom wouldn't hold closed and lock so there was no privacy. The complimentary teas and coffees were the bare minimum so had to go and buy some from the local tesco The one thing that let it down was the breakfast that I found quite poor for the Hilton Group. The selection was limited both on the hot and cold buffet with the hot buffet not being hot enough

Location and travelling around the places of interest is usually my priority when booking a hotel. Hotel has the accessible tram and bus to get around. Staff were most helpful and friendly.

I would have expected housekeeping to check on the bins, tidy the bed and replenish the toilet rolls even if we had booked for 2 nights stay. But was rather surprised these were not done when we got back in the late afternoon. Had to call reception for the toilet rolls and had to wait for more than 2hours for it.

Very good hotel, professional helpful staff. easy and secure check in, very clean comfortable room , excellent self service breakfast with staff close by in case person needed help. No noise heard from other rooms as some hotels seem to be accustomed to, no noise from main road. Hotel near the city centre (20 mins walk or, 5 mins by tram} Walking distance to scenic canal system at Gas Street Basin and Concert Hall. Easy access by bus to Queen Elizabeth Hospital and Medical Centre and Birmingham University, {useful if attending graduation ceremonies), Cadbury World and , further afield to the Black Country Industrial Museum

Nothing,

The breakfast included was lovely, the room was spacious with twin beds which were comfortable. It was in a great location in central Birmingham which was super helpful as we were attending a concert at the Utilita Arena (10 minute walk away) and the price was reasonable.

The door for the bathroom is a sliding door which also doubles as the door for the closet, the door did not fully close when u used the bathroom so left a tiny gap which could be a little uncomfortable for some. I shared a room with a male friend (separate beds) felt wierd when using the toilet or shower. Walls are pretty thin! Could unfortunately hear a lot of uncomfortable sounds from the room next door (bed squeaking etc.)

The location of the hotel was perfect, right on Broad Street in amongst all the action! Staff were efficient, room was clean and comfy. The bathroom was fully stocked with essential toiletries which was great, so didn’t have to bring shower gel, shampoo etc. air con worked brilliantly, which isn’t always the case. The price was really reasonable for a city centre hotel also with unlimited breakfast included. Breakfast was good, very busy but well managed.

I guess the only negatives, if you can call them that, were the lifts were extremely slow and one was out of order also the drinks prices at the hotel bar were very expensive.

Very clean,Modern and welcoming. Easy access to to local amenities and very very friendly staff. To marks for the staff and their kindness and helpfulness nature. A credit to themselves and the company.

The beds, although very clean and nice pillows the mattresses was not so nice. Main double bed was solid. Sofa bed was shocking. You could feel every spring and the top half was like a hammock and the bottom half was full of springs and solid. Pretty much the whole bed wasn’t acceptable. I was in the military for a number of years and I don’t think sleeping in the woods on a foam roll out was as uncomfortable as that sofa bed.

I had a great stay at the Hampton - really friendly and attentive Reception staff who were kind enough to upgrade my room and print documents for me for collection on the checkout day. The rooms were spacious, comfortable, and had good facilities - everything you could need. The location was great (I hadn't been to Birmingham before, but the street had food and drinks options, and was quiet enough to get rest over the night). The breakfast was hot and tasty, options were restocked very often, staff were very welcoming - overall very good value for money. I had a pleasant stay and would definitely book again.

The aircon was very loud - I did adjust it to the lowest mode, but then woke up a few times feeling very toasty. I guess I may be a light sleeper! Also, the breakfast was very busy, with not a lot of room to move around to get the options you wanted. I attended breakfast at around 0830am, so likely a busy time of day, but just to note for future travellers.

The room was comfortable. Bed was huge. I was very happy with the room.

I had the breakfast and it was quite disappointing. I am vegetarian. I had the plant based sausage and it was mushy in the middle and basically inedible. I saw that other patrons enjoyed the pork sausages though. There was not an option for plant based milk. The egg was reconstituted stuff and was frankly disgusting. The breakfast tomatoes were just canned tomatoes which I have never seen at a breakfast buffet. I tried it and... I can see why it is usually grilled tomatoes and not insipid canned chopped tomatoes... I saw a long queue to have breakfast on saturday morning which I managed to skip. There probably needs to be a second breakfast area to accommodate for the demand.

We were given a room right at the end of the corridor, by the stairwell, so no neighbours on either side, which meant we weren't disturbed nor disturbed people. Location on Broad Street was perfect for my needs (out socialising for the evening) The breakfast was nice, not so much choice but well cooked/hot food on offer and lots of choice with the continental breakfast things. Checkout time of 11am was better than the usual (for lots of hotels) 10am

The queue at breakfast. Lack of space to put your empty trays so quite a few tables will clutter on them and nowhere to move the finished-with items.

Great location if you want a night out! Nice and clean rooms. The staff were lovely too. Breakfast was good selection waffles smelt and looked delicious! Disappointed no Fried eggs or mushrooms for full English but what i did have was very nice!!

No bottleled water in room but 2 glasses. Not enough sugar tea, coffee etc in room, I think it should be more than 1 each for each beverage for the whole stay! I like at least 3 as one before bed, and at least 2 before leave! The ac took forever to cool room down as came back and room was on 24° and was so hot, could of done with fan but was very earlier in morn. They are not big issues and could of been resolved quickly if I had the time to keep asking like I did for more than half a roll of toilet paper in toom!