Room had a mildew smell. Good location, very close to train and bus terminal. Nice onsen.

Staff gave as incorrect info about the luggage delivery service. We were told to bring luggage down by 10 am to have it delivered to our next hotel that same day. When we brought our luggage down before 10 am we were told by a different front desk person that it would not be delivered until the next day and that we need to bring luggage down at least 24 hrs in advance. Therefore, we had to take all of our luggage with us on the bus to the amusement park, find lockers to store our luggage, and then take it on the bus and train to our next hotel.

Nishitetsu Hotel Croom Hakata is a vanilla (although orange outside) Japanese business hotel adjacent to the north end of the Hakata bus terminal. This is a good value option for the price and location which is close to the heart of Fukuoka's rail, metro, and bus transport hub. The journey from Fukuoka International Airport to the Hakata bus terminal using the airport bus service is thoroughly painless; buses depart outside the arrivals hall and terminate opposite the Hotel Croom, which is less than a run-out throw across the road. The hotel interior is a bright Scandinavian blonde-themed light brown. Rooms are "compact" with all the right amenities squeezed in; en suite bathroom (mind your head), desk, TV, A/C, dehumidifier, refrigerator. Hanging and suitcase storage space is limited. It seems designed for the light-travelling salaryman. Trouser presses are placed next to the lifts, and the imagined image of trouserless businessmen queuing to prep their pants for a day out is hard to shake. There is a ground floor (1/F) Onsen and a coin laundry on the 8th floor. A good value base to start exploring Kyushu. There are three "Crooms" in Fukuoka; best to double-check the name and location before booking.

Watch out for the breakfast arrangement. Two choices, a full buffet on the LB lobby (1/F) level and a set menu breakfast at the semi-hidden 1/F floor (Onsen/ground floor) level. Very confusing. Front desk check in staff cocked up our breakfast booking arrangement and we ended up with only one set menu meal, causing restaurant staff to get very flustered and confused.

I really liked using the hotel onsen, it was relatively spacious and invigorating to use. The hotel room was clean and it was comfortable. The shower facilities was excellent, by Japanese or Western standards. The customer service was warm and friendly (something some hotels in the West can learn from). The location was about a 10 minute walk from the trains, which was really convenient. Buffet breakfast was served in a restaurant linked to the hotel, which had a nice ambient feel.

The internet connection was erratic, cutting out at random - even though it did work well when I was in the hotel lobby. However, I am not sure if the issues were caused by my anti-virus software so I'm giving it the benefit of the doubt on that one. The other minor matter is you can hear the underground trains but that is a small price to pay for being in a good location to the train station.

I enjoyed my stay at Nishitetsu Hotel. The hotel is in a very convenient location right next to Hakata bus terminal, taxi stand and train station and also has a Lawsons on the first floor which came in handy whenever I felt like a snack. The room wasn't the biggest I've stayed in but I'd say it's quite normal by Japanese standard. The room however was clean and the beds were comfortable. The hotel staff were friendly and professional and were able to assist me with any enquiry I had about getting around town. I will definitely stay at Nishitetsu Hotel the next time I'm in Fukuoka. Highly recommended.

N/A

Excellent location, within 5 minutes of Hakata Station and right next to the Bus Terminal. Room was of a decent size and our room had a wonderful view of the Hakata JR station platforms where trains came and went. Despite the proximity, we hardly heard any noise. Clean and comfortable.

The hairdryer was not strong enough. Would have been great if that can be replaced. The windows had handprints on it. Would have been good if cleaning was done for that too.

Location, cleanliness and value for money

One of the non japanese staff was quite unfriendly - I check in on 1.10 at 1458 pm. She was v unfriendly and unhelpful when I wanted to buy a breakfast voucher. I stayed in rm 1446 from 1.10-5.10. Please advise ur non japanese staff

Wish I had a bigger room. Fully booked. Location good. Near to hakata station.like 3mins walk.. You will walk past the bus terminal which has alot of shops and eateries even before reaching hakata station... Lawson convenient store in the same building as hotel. . With a side door tat can lead to the hotel's elevators with the hotel key card. Which u can tap fr inside Lawson. Then access to hotels lifts. Onsen was clean and good. Staff very helpful. Helped to book a taxi for my very early departure to international airport. Just 10-13mins away...

The blanket was too thick for summer weather... Despite aircon on low temp.

The location is very good and close to rail/bus station . it is easy to find food around the corner. The room space is good enough for 2 people with luggage in the room.

Hot spring status showing on TVT was always crowded. The smell of hot spring is not what we thought of original hot spring.

Large public bath and sauna. Close to Hakata station. There is a convenience store on the first floor. There is a coin laundry. There is enough water pressure in the shower room.

The door of the bathroom in the room is poorly constructed and cannot be locked. Lace curtains are dirty. The room is small and there is no space to open the suitcase. If you don't use the public bath, you feel the price is high.

There are many hotel options in the area but I chose this one based on its easy access to Hakata Station. Within 5 minutes walk of the station and bus hub (use the overpass walkways and it will save you even more time), this hotel served as a great launching point to explore the surrounding area. The spa area was great but the best part was the free massage chair. If you have spent any time traveling Japan you know that your feet are going to be dying. This massage chair was a godsend and was worth the price of the hotel on its own.