Almost Everything: location, the rooms, the decor, the view of Mount Fuji from our room and the indoor Onsen. Shuttle services were good too, just that they weren’t present on a Monday.

Shuttle services could be there on Monday too. Breakfast could have a bigger spread of items but it was still very good. The front desk person was a bit rude on the first night of our stay.

Location and view. There is a big hotspring facility next door but the hotel offers it too. short distance from Gotemba station.

The balcony may not be 100% private, can easily be seen by someone from next room if they peek over, due to the balcony side walls.

The property had a a lovely onsen and comfortable beds. The staff were professional and helpful.

The location was very far out of town. Unless you have a car, anywhere by taxi is easily $30 each way. Gotemba train station is a $30 taxi ride or the hotel has a shuttle with a limited service. No restaurants nearby and the food in t he onsite restaurant is a set menu for $120 per head! Not economical for a family of 6. The hotel is under construction so the roof top onsen was not accessible, which was disappointing. Although I appreciate a solid work ethic, jack hammering outside of our room at 0800 was not ideal. It would have been nice to be put in a room not facing the workers in the morning when I opened the curtains.

I loved the Onsen and the workers as well as the room. My room had a balcony view so viewing Mount Fuji every morning was very relaxing. I will not forget my stay here.

It's better if you have a car or rent a car in Gotemba, otherwise you would have to wait for the hotel shuttle bus that comes around every hour until 6pm to get to the nearest town.

- Great hotel, good-sized room, comfortable bedding - nice view of Fuji mountain - near town and outlet - friendly staff, and they even help me with a booking of Izakaya restaurant in town - free parking

- Need a car to get around, quite far from the town and train station

Potentially a great location. Not a lot of food choices for vegetarians, but they facilitated an order from a local pizza shop and that was very helpful. For breakfast, they did go above and beyond to make the meals vegetarian friendly and I cannot fault the effort the staff went to for us.

Not the hotel’s fault, but they had scaffolding all around the front. Unfortunately (nothing to do with the scaffolding) but we weren’t able to get any views of Mt Fuji as our entire stay had fog and mist around the area

Nice hotel with spacious rooms & great views of Mt Fuji and pretty grounds. Both breakfast and dinner at the hotel restaurant were delicious. Well located for travel in Fuji area. We stayed there as a base for our climb of Mt Fuji, and it worked out fine location wise for that.

Seemed the hotel was a little short staffed, maybe because it was offseason. It's not walking distance to anything - it's well outside of town, so you need to get taxis to go into Gotemba for dinner etc.

The onsen! It was so relaxing and with beautiful scenery to look out at.

The latest breakfast time was at 8.45am. We had climbed Mt Fuji during the night before we arrived so had been awake for 30+ hours by the time we arrived. We asked if we could have a later breakfast so we could sleep in a bit, but they said no. That was annoying but fair enough. We were then getting ready to leave the room to go to breakfast at 8.46am (!!!!) and we got a phone call from reception to ask us where we were. Besides that though, it was an incredibly relaxing stay. And the onsen was perfect after our long hike

The staff at Rembrandt Premium Fuji Gotemba deserve high praise for their exceptional hospitality. They were incredibly friendly and attentive, always ready to assist with a smile. Their professionalism in addressing and solving my queries made my stay seamless and stress-free. The room was immaculately clean, reflecting their commitment to quality and guest comfort. One of the highlights was the breathtaking view of Mount Fuji, which made the experience truly unforgettable. I sincerely thank the team for creating such a memorable and enjoyable stay. Highly recommended!

The accessibility to the Gotemba station. As the shuttle bus was unavailable on Monday. I have to call a taxi instead.

The room was large compared to other hotels. A wonderful view of Mt Fuji from our double bed. The bath was a great size too with legroom.

The accommodation is very far from any of the lakes. The shuttle bus only runs from mid morning to early afternoon so if you are staying out, make sure to know where to find a taxi as they are not close. Would be great if there were more options for shuttle for the price you pay to stay. The breakfast was a 3 course meal - yet somehow lacked. It was mostly small pecking food