Easy check-in and friendly staff, where drinks are complementary early evenings and an extensive breakfast buffet included in the mornings. Pillow menu at the lobby, an excellent extra service where you can choose a pillow that fits you best. The small double bedroom was good for a night, had all amenities needed. Firm bed and decent light proofing of the window. AC worked fine.

If close access to the train or bus station is important, this hotel is not for you. Quite a walk. But for traveling with car its smooth.

The location is is excellent and all the staff are very accommodating and helpful despite of language barrier they will do there best to communicate with you the breakfast is also good rice and bread are available more choices of drinks not just coffee.. and specially the free bus to Gotemba premium outlet is just a 2min walk.. worth every scent.. will be back next year to this hotel and the most i love to this hotel is the view of mount fuji in my room..

Good view of Mt Fuji. Great location, very close to shopping centers. Breakfast was ok, not much choices but I think what they had would suffice. Complimentary drinks in the evening. Lots of free parking. Toilet/shower are small but I do believe that is the standard in Japan.

I booked 2 rooms and requested the rooms to be closer together. We ended up on different floors, both faraway from the lift.

Good hotel overall. Very friendly staff. Loved the complimentary daily amenities that they offered to guests in the lobby. Pretty central in Gotemba and close to the outlets.

Room was a bit tight as was the bathroom. Breakfast was ok. Overall didn't love Gotemba as a base to explore the Fuji region, would choose a different town on a return visit.

The beds were very comfortable! Breakfast was served by a group of wonderful elderly ladies, especially welcoming with their morning greetings and food were extremely delicious! You can take extra pillows, night wears and other basic amenities beside the counter at the lobby.

Everything was too perfect!

Lovely clean and tidy hotel. Breakfast was good. Nice onsen. Complimentary drinks on the evening were brilliant. The room was a good size. Shops nearby and bus depot has a free bus to shopping outlet. Near to mt Fuji and Fuji raceway museum.

The breakfast has good spread of local and western. I like it very much. I also like the room window facing Mt Fuji where every morning get to look at the beautiful and relaxing view.

None

Very friendly and helpful staff, convenient location near the train station

I was late for check-in and tried to contact the hotel, but nobody answered. Only after arriving at location I was told they waited for me without telling me.

Very friendly staff, good facilities and skin care free products that I loved!

Location is not great. Hard to get taxi. 15min walking to station. However, have a supermarket and shop right at the front which was very convenient.

Strategy location and friendly staffs. 1 of our room has unblock Mt Fuji's view.

We requested a nearby rooms when we booked. But ended up our rooms at different floors