The location is great. It was close to the Gala ski resort (it's a 10 minute walk to the ski resort. it's much better to take the hotel shuttle). The Kaiseiki dinner was delicious. The view from our tatami room was beautiful. the hot spring bath house was good.

I did not have a phone so when I arried at Yuzawa Gala train station, it was not clear how I could get the hotel shuttle. There was no sign at the station on how to get the hotel shuttle. Some local people was able to call the hotel for me to get the shuttle to pick me up from the station.

I loved everything about this hotel. The people, the service, the location. They picked me up from the train station with very warm welcome. Knowing I wanted to ski, they drove me to the rental place and then to the ski resort, even gave me a convenience note in 3 languages for me show other people to make call for me to notify the host to pick me up. They carried my skis, they gave me slippers....and given the language barrier, the host even drove me to the station and helped me to buy my train tickets. When the hotel restaurant was fully booked, the host booked me a restaurant outside and even drove me there back and forth. I could go on with all the heart warming details that made me felt home, it is the highest service level that I have never seen anywhere else. And most amazing was, I lost my credit card, a few hours later the host told me that someone text him that they found my credit. So someone has been looking around and checking which hotel I was in. I was literatelt stunned when I received my credit card back. With this super friendliness and integrity, I think I can learn a lot from Japanese people and their culture. So very big appreciation for Takahanand the lovely hosts. I will surly recommend this hotel and return myself in the future. Thank you!

Nothing

This is a great hotel with beautiful design, history and plenty of facilities. The staff was very helpful with the shuttle bus and our arrangement with exchanging guest at the middle of our stay.

Note that even though it’s close to Gala and Yuzawa Kogen, do not expect to walk there for skiing. The shuttle also doesn’t pick up late in the evening in case you want to check out the Echigo-Yuzawa village, but we were able to walk there for dinner just fine.

Staff is very welcoming and polite. Food is tasty and alot of varieties. Onsen is good, female bath has outdoor onsen, which is a blast! Should include an outdoor onsen for male bath too.

Food provided is reservation type. Maybe add some food vending machines for people who wans to get food out of the meal timings. As the place is close after midnight till 7am the next day, some may wan to get small bites after onsen since the baths is open till 9am.

Onsen bath, a vast japanese style room with tatami matt and futon, and nice breakfast. The onsen bath opens from 14:00 to 9:30 the next day. Basically the whole night.

The hotel is uphill from Gala Yuzawa station and the snow will hinder the sidewalk. So even though it's roughly a 12 minute walk, it'll be a nightmare. It's best to take the bus though we don't know which bus will go to Takahan, so it's best for you to check or ask beforehand. We already made a mistake and walked there. Very expensive though we understand that there's not much choice for a hotel near a skiing resort. Also, the room takes a bit more time to heat up the room than usual.

The staff at this hotel were absolutely superb and extremely helpful carrying luggage and ski gear etc. Absolutely loved the onsen every day and also appreciated the complimentary Shamisen performance one evening. Bus service to town also very good.

Nothing - liked everything here.

The view is so beautiful, we can enjoy it whole day from balcony of our room. This ryokan with a rich history. There are cozy common living room with piano and museum. The onsen is good. There shuttle bus from ryokan so we can easily go to station. Last but not least, Staff are very friendly & helpful

The place is perfect for us after a long trip to chill and enjoy proper onsen. Also love every staff is super friendly and there is movie night too

The bathroom light is kinda to shabby for my liking but overall it has been a great experience

Historic ryokan with wonderful display of Yasunari Kawabata’s room and other memorabilia. Staff were wonderful and drove us into Yuzawa for dinner and picked us up afterwards.

I really liked the mood of the place and how spacious it was. Available smoking spot, shuttles to travel to the city.