It was so convenient to the train stop and had modern amenities yet the ryokan old fashioned charm. Loved having our own open air onsen and also experienced the public onsens there and they were beautiful as well.

This facility was conveniently located right by touristy stores, eateries, and the train station. The attention to detail with the food (dinner and breakfast) was impressive and the baths were clean. We arrived at around 5pm, checked in (staff there speaks English), informed Yuki-san (person in charge of our room and meals) the preferred times of our meals and headed out to explore the neighborhood. Given the times for the baths and meals, the experience is really about enjoying the meals provided and relaxing in the baths and the room because there's nothing else to do. Suggested breakfast time was 7:30-8am, which allowed an extra quick soak in the morning before the 11am checkout time (grateful for this).

We noticed a cobweb at the doorway of our room but it wasn't a big deal though.

This was a beautiful onsen hotel with a beautiful room. We went for our anniversary with our son. Our assigned staff person, Kaoru, was wonderful. She set us up with tea and a snack when we arrived and asked when we were going to dinner so she could set up my son's futon while we were out. She is also the one who set up our lovely breakfast in the morning. My husband's and my beds were in a separate room on a raised surface, and my son slept on a futon in the main room. We had a patio with two chairs and two pairs of sandals on the patio. The patio looked over the river and to a forest area. There was a man made waterfall that went into the river, so the sounds were so peaceful. We had the room with the private bath and that was outside on a patio as well with a view of the trees. We could put hot spring water and regular hot and cold water into the tub. We chose to do the breakfast at the hotel in the private dining room; we did not do the dinner there and instead went out. The breakfast was a typical Ryokan breakfast that was very tasty with lots of options and more food than we could finish. The onsen was wonderful. The one I went to for the females had two sections, indoor and outdoor patio behind a wall for privacy. It was a wonderful experience and I had the pools to myself for quite awhile. (My husband said his pools had two sections as well.) They switched off the male and female spas later, but I didn't go to the other one as we also had our own private tub to use. My husband woke up early and tried out the other side of onsens, so he went to both sets, and he said they were pretty much the same as the ones he had gone to the day before.

I liked everything about this room and the onsens. My son was surprised that the fish for breakfast had the eyes, but I thought the fish was delicious, and I ate his fish too.

The entire experience was off the charts Fabulous. The traditional Japanese rooms were very cool, with large opening windows overlooking the river. We booked a private open-air onsen, also overlooking the river, which was a great experience. But, by far, the most amazing part of the stay is the fish-forward 20-course dinner and 15-course breakfast served in your room. Every bite of food was absolutely delicious. We'd read the reviews from people saying to come hungry, so we were careful to starve ourselves all day in anticipation of the feast to come. My wife and I travel to eat and have had amazing meals in 60+ countries, and this stay and food experience ranks in our top ten. That said, if you're a steak and potato person, this may not be your thing. To summarize our experience, we agreed we'd hit a home run after taking in the onsen, but decided we'd hit a grand slam after eating our fabulous meal.

The highlight was the staff. Everyone was so kind and helpful, making our Hakone stay unforgettable. Especially staff member Shoko, who was incredibly warm and welcoming! She took good care of us, and ensured we were always comfortable. Her service, along with the rest of the staff, was thoughtful and truly sincere. The food from breakfast was delicious and well prepared. The room itself and open air bath was also amazing. The view from the bath was truly breathtaking and the sounds of the water was extremely peaceful. Our family wished we stayed longer here (:

Nothing honestly. If I had to say, maybe if the refrigerator had more room for personal food and drinks lol.

The location is great as it’s very close to the train station and the facilities are incredible as well booked for a private onsen room and it’s so cool. The staff took great care of us and they are super nice. They dressed us up in kimono and we enjoyed our dinner in the private dining room. The breakfast is insane but if you are used to traditional Japanese breakfast it could be a bit much.

The only thing is probably the breakfast and too bad they only have one massage chair in the hallway so I didn’t feel like using it.

+ Onsen was amazing. Public were mostly quiet but we used private too which was worth the spend + Breakfast and dinner very impressive, Japanese kaikesi style. It can be quite tough going if you don’t love all kinds of seafood 😬 but it’s definitely a wonderful experience + Right next to train station - saves trekking through Hakone with luggage

Not really negatives but considerations for people booking: - We didn’t have balcony which we really felt in the summer. Book one with private onsen if you can afford it - We slept Japanese style on futon. First night I barely slept and wished we had reserved a room with the Western style beds! All part of the experience, but maybe consider a bed if you think it’ll be uncomfortable - Not much to do/see nearby to hotel. Dinner is served early (630pm-ish) and after that it’s pretty much onsen and bed - Expensive compared to other places in Japan. I think it’s a Hakone thing? But definitely noticed the steeper prices

The room was clean and spacious, and my sister and I enjoyed the lovely view of greenery from our window. The hotel staff were polite, like most Japanese people we encountered. Complimentary hot beverages were available for guests at the lobby, and we enjoyed sipping tea or coffee while relaxing in the lounge. We even brought our drinks out to the outdoor lounge to enjoy the cool, refreshing morning air. The indoor and outdoor onsens were small but clean. Both dinner and breakfast were served punctually in our room by the same kind elderly lady assigned to us, giving us a truly authentic Ryokan experience.

While the toilet bowl and shower area were separate, the sink area was rather small and lacked space for our toiletries. There were also not enough hooks for us to hang our jackets or other clothing.

Beautiful experience in a traditional Japanese ryokan. The room was spacious for our family of four, it overlooked the river and the trees, which was very appreciated. We slept like babies on the futon beds and enjoyed the experience of wearing yukatas, which were provided by the ryokan. Great experience of traditional breakfasts and dinners included in the price. We stayed two nights, and the meals were always different. The staff in the room is very nice and smiley. We also tried onsen (hot spring bath) - the water temperature was extremely hot, don't get the private onsen (for which you pay extra), because you will not be able to stay in there for more than 5 minutes. The area around is great for walking and discovering.

The staff at the reception could have been more welcoming and friendly. The water temperature in the onsen could be less hot for the guests to be able to really relax and enjoy the experience (otherwise we had the impression we were boiled alive). It said that it was 42 degrees, but guy, please check, it felt like at least 62.

The room is great. I liked that there was a shower and bath in the room, with amenities like toothbrush, toothpaste, razor, hair ties and clips. Not to mention, complimentary green tea and snacks. The view from the room looks out onto the river and mountains, and the sound of the river helped me sleep. We weren’t able to book a room with a personal private onsen in time (even 6 months ahead of time), but we didn’t have any trouble reserving time for the two private onsen they have available. If you want more privacy I recommend reserving a spot when it gets dark out, as you can see people by the river during the day. It was a very relaxing time. The location is also very convenient as it is right by the train station and shopping street. We had the staff ready our futon beds and was impressed how quickly they were made. The staff are also very accommodating and amiable. The staff at the front desk speak English well. I still recommend that foreigners learn basic phrases for communicating with the servers, as ours spoke mostly Japanese. I would also recommend researching proper etiquette for ryokan, the type of food served, and how to eat certain foods like shabu-shabu if you don’t know already. We emailed them in advanced about getting a vegetarian meal option and they were able to accommodate us. The food was amazing, I always wanted to have a traditional Japanese breakfast. The meals are large, so we were never hungry. The vegetarian option was just as amazing as their normal meals and found myself jealous of some of the items in the meal. Keep in mind that there were some items in their normal meal like turban-shell, shirasu, or whole grilled fish that Americans might be squeamish about (you should try it anyway). Don’t be annoying by trying to ask for something else- try to eat what you can or do research to see if ryokan is really right for you. Luckily I like this type of food and I’m willing to try new things, so there was nothing to be squeamish about.

The staff seem very rushed to the point that there were some small spills while serving and stains in the food preparation area right outside the room. The walls had some scuff marks from the chairs or other objects. But otherwise it seems like the staff take care to clean the room and the onsen, so I don’t have anything to complain about despite what I have read. It felt mostly clean.