It’s very hard to be unhappy when you’ve been to Hakone. Hotel Okada is beautifully positioned, the facilities, the food and the staff are great. The onsen facilities are great and very therapeutic and the rooms are a great living space with such a calming atmosphere. We truly enjoyed our stay.

I’m not a fan of sleeping in separate beds and we didn’t have the option of a double bed. The air conditioner wasn’t working and it wasn’t just our room, because our family were in another room and had the same problem. It would only warm the room and it was quite stuffy.

Great location and friendly staff!

There should be a little more information about the rules around using the onsens before making a booking. We were very much looking forward to the onsens but were unable to use them with swimwear.

we enjoyed the Onsen that was adjacent to the hotel. Very cool to experience. Also the dinner and breakfast buffets provide a wide choice of selections. Again allowed us to sample various Japanese dishes. The room was charming and the yukatas added to the Japanese experience. the staff were friendly and very helpful.

The hotel is a bit of a hike out of town. On the time/day of our departure the shuttle bus that serves the hotel was full so we had to use a taxi to return to the train station (860 yen). Minor problem.

- Both the private onsen and public onsen facilities are great and convenient especially in cold weather. - Buffet meals had a good variety. - Complimentary extra bathrobes for guests to choose near the reception area was a nice touch. - Staff were helpful despite the language barrier. - Short distance from Hakone-Yumoto Station by shuttle bus or cab.

- Design of the private onsen and room's shower area could be improved. The shower facilities and open air private onsen bath could be separated with a door to prevent insects from disrupting guests while showering. - Intervals for the shuttle bus are too long during certain times of the day.

The suite was a great size and had a great view (with large balcony) through the hills and valley. The hot bath was fantastic. Service was excellent.

The food was underwhelming. We bought the expensive meals option and while the food was good, it was more like a good quality bistro, not high quality dining that we expected for the price. The only other criticism is that the hotel is hard to get to with very limited taxis and a bus service that gets packed like a sardine can. It is challenging to get to and from with luggage and I'm surprised the hotel does not make better use of their own shuttle bus for getting patrons to and from the train station with luggage.

Plenty of amenities. I loved the skincare options provided in the room and the coffee station. The buffet was good and had plenty of options. We hadn’t tried the public bath and massage service but it’s nice that it’s there. Also the shuttle service was great to the station.

The air conditioner in our room kept turning off and we woke up hot in the night. It could have malfunctioned but we did not want to bother anyone so we just left the winder open. This could be a problem for hot summer nights. Also, we wish the shuttle had service from the station to the hotel as well, not just one way from hotel to station.

excellent place, nice staff, everything clear

the location was kinda hard to reach if you are going using public transportation, you need to walk a lot after the bus stop. And be aware most of the clients are group of people so at night you can hear sometime others people be loud. And remember if you want to dinner you need to ask in the check-in process.

Amazing place to unwind in Hakone. Location is good, easy shuttle or bus to the hotel from closest station. Good buffet breakfast + dinner quality and options available, this is especially important if you want a 'ryokan' experience but are traveling with picky eaters. Very nice public onsen and rooms for the price. Great experience overall and would stay here again.

This is an Issue all over japan: not tattoo friendly. I am not tattooed but i was traveling with a friend who is. They got a private bath in their room but the fact it's 2025 and tourists can have tattoos without being in a gang...

We booked the Japanese Western-Style Room with Open-Air Bath and the room was nicer than the pictures! The room was full of many great ammentieis and very clean. The in room onsen was great and it looked like the room was recently renovated as everything was very modern/updated. The experience was great and the staff were all very friendly. A friend had stayed here 5 years ago and we stayed based on their recommendation. Happy to see it held up, the resort is slowly getting renovated from what I observed. For food we did the supper and breakfast buffets. It's was good selection and pretty standard for buffet food quality. Overall, I'd recommend staying here and would return. Wish I had another night in my room!

Amazing food with small portions, it is worth getting the included dinner! The place is a bit far from the centre, so I would recommend having the meals there if you want some comfort. If you take the early train to the hotel or have big luggage, take a taxi - the bus is tiny. Sleep on the mat on the floor was so comfy, they set up everything for us to have a great night of sleep. The staff is very friendly and even when they could not express themselves in English, they tried to use a translator, trying to understand and help. Thanks so much for the warm hospitality!! I would definitely come back.