We had been on a long trip around Japan by rail and Tokyo/ Yokohama was to be our final destination and we wanted some pampering and luxury but also easy access to rail station and to Haneda airport for our UK return. The Sheraton ticked all the boxes ! Inside it looks and is palatial but the staff are very relaxed, efficient and pleasant. We got checked in an hour early and enjoyed a lovely trip around the city and Bay Area before enjoying a great nights sleep….what a room ! The next few days were also great and a 12 noon check out is also a big bonus !

Conveniently close to Yokohama station, you literally can just walk through the station to the hotel elevators. Rooms were clean and love that they did a "green pass" type of thing where they gave you a 500 yen certificate per day that you didn't need maid service. Several restaurant choices inside the hotel and in the surrounding area so we never went hungry.

Everything was pretty great and there isn't that much to dislike because it was convenient with some very friendly and helpful staff members. The station could get a little confusing if you don't know what direction (exit) the hotel is in it can definitely turn you around a bit.

We were traveling to the Hokuriku area for about ten days and stopped in Yokohama before proceeding on to Asakusa for our the next leg of our 3-week itinerary. I arranged to stay at this hotel to rest in western comfort. Large rooms and western hospitality. Plus, all of our large suitcases were shipped from our Tokyo Station hotel in the beginning of our trip, to this hotel so that we could change out the clothes and souvenirs from our Hokuriku region itinerary with clothes appropriate for the next part of our itinerary. This hotel is conveniently located with a major train hub in Yokohama. We met up with friends who live near Yokohama and had the most amazing 6-course Chinese lunch in our own private room at this hotel. Exceptionally prepared Chinese courses that I have not tasted before. I would say it’s almost like the kaiseki of Chinese art of cooking. The hotel staff is well trained and courteous. They helped us ship our pieces of luggage to the last hotel stay of our itinerary before we moved on to the next part of our itinerary.

I would have liked to see a visible concierge in the lobby area. The front desk staff seemed to be busy most of the time. The Yokohama area has changed considerably since I was there last and I found it difficult to get my bearings around the hotel location. Perhaps an interactive map would have helped either in the lobby or in the rooms.

Room was great and big for Japan! Location is superb next to Yokohama Station, so you can access Tokyo very easily, cheaply and quickly (better than paying +50% more to stay in Tokyo!) Yokohama is a great city and a great place to hang out and eat. Breakfast was on the 2nd Floor Compass Restaurant with a very large self-service buffet and omelette station with chef and freshly squeezed orange machine.

We had drinks in the 'Bay West' bar, We were not made very welcome at the entrance with a waiter trying to put us off saying it was very smoky inside (FYI - There were two ladies in our party) perhaps he thought he was doing us a favour, but it came across as old school Japanese sexism. Needless to say it was expensive but drinks were good!

Staff were fantastic. Breakfast great

No ability for an early check in. So 2 80 year olds, one handicapped, had to sit in the lobby for 5 hours. Yes, we knew we were early but had to get off ship and idea of sitting in the train station fell through as no chairs or benches. Assuming all others being checked in early were probably rewards members.

Large room, very comfortable bed. Modern open foyer. Great resturaunt also serves breakfast. Will hold luggage if early checkin . Walking distance to shopping district

Hotel close to train station, but difficult to locate first time unless using relaible google maps. Eventually found signage to Hotel. Local area is not wheelchair friendly. lots of stairs to navigate.

The close proximity to the shopping centre and the train station.

The hotel room is dated. I think is time to update the interior. I thought the room price includes the fitness eg the swimming pool . But , I need to pay extra for it. Disappointing.

This is my second time staying at the Sheraton and it was fantastic. I love the breakfast and the pool is quite nice too. It is very conveniently located to fantastic shopping and the train station. Everything you need is in walking distance. Room is lovely and beds are very comfortable.

Wonderful breakfast, amazing location (right across the street from the Yokohama train station, so convenient!), friendly staff

Additional charge for access to the fitness center, not enough seating area in the lobby, as most of the space is reserved for the hotel’s cafe

The staff were incredibly helpful and helpful unfortunately my husband had left something very important on a train the staff contacted lost and found helped us locate the item and also gave us written instructions to help us retrieve item. Can’t thank the staff enough

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