Location was nice, but a bit of a walk (10-15 minutes) to sights and shopping/restaurant area. Hotel is very close to busstop to different sights in and surrounding the city. Next to a Family mart. The hotel was well designed (modern Japanese, a lot of wood), and I liked that they offered free drinks (water, tea etc) in the lobby of the hotel. Staff was friendly In the lobby they give other travellers the opportunity to share their Kyoto travel tips on a 'recommendation wall', which is a nice detail. Room has a tiny desk - which is used for some work related meetings.

I didnt necessarily like the flooring in the toilet (sort of textile) and that the bathroom sink was part of the bathroom. The flooring was a bit stained (water, soap, toothpaste) and it made it feel a bit less luxurious.

I had an exceptional stay at this hotel, exceeding the city's usual standards. The room was impressively spacious and well laid out, featuring an inside garden that added a zen touch to the ambiance. The bed was remarkably comfortable, and the little tea corner in the room provided a perfect spot to unwind. The bathroom, equipped with a magnificent bathtub, further enhanced the overall experience. In addition to the exceptional room, the hotel's location is superb, with easy access to numerous bus stops and the metro station, making it convenient to explore the city. Situated at the city center, it offers a perfect blend of luxury and accessibility.

While the hotel offers a fantastic stay with its spacious and well-designed rooms, the only downside is that it hosts numerous travel groups. This can occasionally make the lobby quite busy, but the overall experience and comfort of the room make it a worthwhile choice.

We were at awe once we entered our room. It has the traditional feel with a modern touch. The tatami mats made us feel like we stayed at a ryokan. Very classy room for the price we paid. Although not central Kyoto, there are 2 bus stops within a minute walk and one directly outside the entrance. Makes it easy for us to travel around. Also liked that it’s only a 15 minute bus ride to Gion and Nishiki market also a 10 minute walk to the nearest subway station. Will definitely stay again the next time we visit.

The hotel has a spacious room which is quite larger compared to the usual room size in Japan. General ambiance is very nice and fitting to the city. There is a kombini just next to the hotel. Shijo and Karasuma subway stations are within the walking (~5mins) distance.

Almost nothing. The hotel is close to the main attractions. There are several bus stations around. Shijo and Karasuma subway stations are close as well. Only difficulty might be, if you are traveling with large luggage and arriving to the city by shinkansen, then taking subway to Shijo station may not be the best option. You just need to walk a bit in Kyoto station to access to the Karasume line and then also walk to the hotel. I would suggest taking bus instead which is just stopping in front of the hotel.

The hotel was actually really lovely and the staff were great. There was free coffee and other drinks throughout the day. The facilities were good and the rooms were clean and spacious.

My main issue with the place was that the breakfast was a fixed menu each day and I have allergies and other food restrictions and they weren't able to cater well for this and said it wasn't possible to get me plain bread or a banana. On the last day they did get me bread and banana but I felt that I'd paid for breakfast the other 2 days and not really been able to eat anything.

If you are traveling with family, DO NOT BOOK THE SUPERIOR TWIN ROOM. It is tiny. Four people cannot possibly sleep in that room. We upgraded to a larger room, which was beautiful, had a tree in it and a huge bathtub.

The pictures on the website are misleading- they are mostly of the penthouse rooms. If you book any of the rooms on the second through 9th floor, your room will not look like this. The facilities are nice but there is no space to open a suitcase or move around. The deluxe rooms, however, are very very nice.

Great little place just walking distance from shijo market, the hotel is quiet and not too busy which is good. They have a small breads/waffles station for people who didn’t order breakfast which is a nice touch, as well as a welcome drink station

i wasn’t able to get extra water to my room which i found weird given that its a 4 star hotel, they mentioned they stock the room with 2 small bottle everyday. The AC can’t be overridden to keep blasting, it keeps turning off all the time and for me i like to sleep in a cooler environment. I also didn’t like the cleaning of my cups. they smelled like coffee, they’re just lightly washed with water in the room and not fully changed or cleaned with a sponge. Upon arriving the receptionists were pointing at my passport and giggling as well which i found a bit unprofessional

We stayed at this hotel to celebrate our wedding anniversary, and it turned out to be one of the most memorable experiences we’ve had. From the moment we arrived, the staff made us feel truly welcomed — warm, friendly, and always ready to help with a smile. The location is perfect — peaceful yet close to everything we needed. The ambiance is thoughtfully curated, offering both comfort and charm in every corner. Everything was spotless, the room was beautifully prepared, and there were lovely little touches that made our stay feel extra special. Whether it was the front desk, housekeeping, or restaurant staff, everyone was exceptional. We felt genuinely cared for throughout our stay. If you’re looking for a place that combines comfort, elegance, and outstanding service, this hotel is it. Thank you for making our anniversary unforgettable — we’ll definitely be coming back!

The only downside was the view, which wasn’t as impressive as we had hoped.

The hotel is located in a quiet area, yet being within walking distance of Kyoto’s main attractions. The hotel is clean, neat and new. A perfect basis for exploring Kyoto and the surrounding area. The rooms are spacious compared with Tokyo.

The breakfast was truly disappointing. It is served in a box with the menu set, which wasn’t the problem actually. However, the breakfast just didn’t seem to be fresh at all, which made us skip it. Kyoto offers plenty of possibilities to get something to eat. The serious lack of daylight in the hotel rooms is something one has to get used to.

The hotel itself was absolutely beautiful. The exterior evokes the sense of Japanese style and architecture while the rooms were spacious (for Japan) and had everything you needed. I rate the price/value of the stay as 10 out of 10.

The hotel is a bit further away from the heart of Kyoto downtown so while this is what we wanted (preferred), I recommend travelers who don't want to walk as far to keep this in mind when booking. We opted for the breakfast but wasn't too impressed with it. They did a great job of mixing western/japanese (assuming to cater to western customers) but we wanted more japanese style meal.