The apartment was spacious, well designed, comfortable and well decorated. The staff were pleasant and helpful. Free coffee is always a good thing! There are metros and busses close by as well as some nice cafes and restaurants

The English level of most of the staff was not that good - however we managed fine with google translate as backup. There was a crossroad outside the hotel which beeped when pedestrians can cross - disturbed my partner but I couldn't hear it - sometimes hearing loss is an advantage. It runs from 7am to 7pm and will only trouble someone with good hearing who is sensitive to that kind of thing. The location was ok but a bit far from downtown, there are no large supermarkets nearby.

Excellent location for easy walking to major sites. Excellent bus service just out the door....and train stop a short walk away. Felt very safe in this quiet area. Nice to actually have a reception desk. (which offered treats) Felt very spoilt by towel and cleaning services offered. Nice PJs too. Great little kitchen and easy to use Washing Machine. We had 4 beds and a nice table in the seating area. Yes, it was a bit of a squeeze when there are 4 beds...but we all had lovely comfortable double beds. ...and a big closet for suitcases and clothes. I would certainly stay here again. (Important)...read the "very clearly" written english signs regarding temperature control of water. In other words don't get creative pushing buttons. I am laughing....

Maybe mugs with handles.... otherwise the cups worked okay. Maybe a wall map in the Lobby area to help with quick City orientation.

The hotel is designed with the traveler’s comfort in mind, down to every last detail. Our studio apartment had everything we needed. The kitchenette is well-equipped, and the hotel even provided soy sauce, salt & pepper for light cooking, as well as kitchen towels for light cleaning. The bathroom is simply amazing - I had the best bath / shower ever, even more so than in fancy brand name hotels. The bed was firm and comfortable, we all slept very well. When it comes to location, we loved the quiet and picturesque neighborhood, 3 mins from the river. It’s within 15-20mins walk to the popular Gion area but away from the noise & crowd. Metro is 5 mins walk away, bus stop is 2 mins away and Lawson’s is next door. Couldn’t ask for more! Tip for parents with young children: there is a pretty fun playground just 5 mins away from the hotel, right before the entrance to Heian Shrine. You can even grab coffee & breakfast or ice-cream on the way!

We almost didn’t book this hotel initially because the room design looked rather soulless and uncharacteristic of Kyoto, but I am so glad we did.

Beautiful apartment that comfortable slept and catered for a family of 5 (4 of whom are 6 foot or taller!) Clean, modern, and the washer/dryer came In useful. Loved the amenities including pyjamas and toiletries. Great location - 300m to subway station And walking distance to Gion. Lots of eateries within walking distance. Staff communicated well in English and were a great help using the luggage forwarding service to send our bags ahead of us to Tokyo. Price was very reasonable for a spacious apartment that comfortably slept 5 (on 3 queen size beds)

Honestly, there was nothing I could fault and would definitely stay here again.

Very good location not far from subway station, quiet if you stay in rear facing apartment and within walking distance of many attractions in east Kyoto. Size was o.k. and most facilities look very modern and in excellent condition. Beds were comfortable. Staff always polite and helpful.

The kitchen doesn't really fit it's purpose to cook and prepare food on a daily basis. The refrigerator is small and placed on the floor, making it difficult to use. Very few utensils. The sofa was worn and outdated, in contrast to the other furniture. The windows were locked so no ventilation was possible

Hotel Mustay Jingumichi is an excellent choice for Kyoto being in an area with good close subway links and walking ability to tourist sites. The accommodation is large sized and for our 6N stay, we loved our room being a studio apartment with fully equipped kitchen, great bathroom area with washing machine & separate toilet. There was a very comfortable large bed, roomy wardrobe area, lounge & dining areas and we could spread out which was much appreciated during our 5 week trip to Japan. The accommodation was very clean with lovely staff on duty (not 24 hr) who were very helpful. There was double glazing which ensured the busy road noise was minimal.We found good restaurant & cafe options very close by as well as convenience stores. On a prior trip to Kyoto we had stayed in another area however we really preferred this location and room size, which was also a very good price. Would definitely stay again.

Our allocated apartment did not have much of a view/outlook due to the floor level.

This was a very conveniently situated hotel with a lovely huge room and beds. Also a great bathroom with large separate shower room and modern toilet. There was ample room lighting options and the heating was very efficient - add in an in-room humidifier and you have real comfort. I always stay in the Higashiyama area on my regular visits to see friends who live on Sanjo-dori. This hotel surpasses all the rest that I have stayed in. An in-room washer/dryer and full kitchenette (and next door to a Lawson's store) makes for a very easy stay. Staff were super helpful!

A set of drawers in the walk-in wardrobe and a small bench in the room foyer to assist with taking on and off of footwear, with a couple of coat hooks for winter guests, would make the room ideal! But I am just being nit-picky here - the room was wonderful.

Traveling with husband and 3 adult “children”, Mastay afforded us an airbnb like facility with all the support of a hotel. Each room had a kitchen and our 2 bdrm unit had a really lovely place to gather. One night we booked a chef to prepare an amazing meal for the 5 of us. The hotel provided a translator so we could understand the preparation of all the different and special foods. Location was great for transportation around city, museums and Gion area restaurants. We spent one day in Nara and Osaka, traveling by train. That was the only part of location aspect zoo didn’t care for- was a bit for from the train station-BUT our area was quieter than station also. Oh- look for Taiko Lab and book a drumming experience, enjoy a geisha meeting to learn more and be able to ask questions, visit Kokodera Temple aka the Moss Temple. Peaceful and lovely!

Nothing- all top notch!

We are very happy with our stay at Mastay. The room was spacious for three people, well-designed, and equipped with a fully stocked kitchen. Everything was clean, and the location was excellent, with a bus stop and subway station close by. It was very quiet and comfortable. The service at the hotel was exceptional, especially on our last day when we received so much help. Nami went above and beyond to help us buy coffee beans from Kyoto. We definitely recommend this hotel.

It would be greatly appreciated if you could translate the user manuals for the air conditioners and washing machine into English.

It is not easy to find a room with basic kitchen facility in urban hotel. Those equipments gave us alternative on handling deep night meal from the convenience store. There are multiple ways to get to various part of the city, bus stop and metro station are nearby.

There is a tempura stop in the same building under our room. The oily smell filled up the room, have used the air refresher bought from the convenience store to neutralise it. The position of the TV is at the mid of the room between the table and beds, so you will have no chance to watch the TV directly from both chairs or beds straight away as the room is slender in size.