We have stayed at nearly 20 different hotels over the last few years of travelling to Japan, but this has been the best one yet! - Location is perfect, as it is situated on a quiet street so we always felt well rested, but only a 5 minute walk to Nishiki Market, Life supermarket, and plenty of shopping, department stores, and restaurants within walking distance. We barely needed to take public transit - Very clean and calming atmosphere, right from the moment you step in. Everything is thoughtfully and tastefully decorated and designed with comfort, quality, and elegance in mind. Even the hotel bathrooms were stunning and spotless! - Hotel amenities were excellent! Elevators were nearly instant as there are fewer guests in a boutique hotel. The lounge was the best we’ve ever experienced, with a generous selection of snacks and drinks in a quiet and relaxing environment - Rooms are very spacious and had plenty of space for luggage. Bathrooms are beautifully appointed and feel like a spa - ample counter space, split bathroom design, and relaxing rain shower - Small thoughtful details show a commitment to quality, such as plush slippers, high quality teas from our favourite Ippodo Tea in the room - Staff was so wonderful and treated us with so much warmth and consideration! They moved our luggage to our rooms for us prior to us checking in, and even helped my mother in law prepare fruit for us! We have never experienced service that went above and beyond like this - thank you very much for making our trip so wonderful and memorable, our whole family is grateful! We hope to stay here again soon!

Nothing - it was perfect!

This was the best place we stayed in over our 3 week trip to Japan, excluding doing a Walk Japan trip which was up North and stunning. Our room was extremely spacious, great toiletries. Loved having the Japanese tea and coffee in room. Another wonderful feature was the guest area on the 2nd floor where breakfast was served. We would go in every afternoon after we had returned from our sight seeing adventures and have a complementary drink and nibbles. Amazing little extra. Front of house staff were gorgeous, one of the best meals we had in Kyoto was a recommendation from a lovely young guy at the front desk, he even rang to sort an English menu for us, just so sweet.

Nothing, it was perfect

Large very comfortable rooms, with roomy rain shower. Staff are excellent. Breakfast was tasty and filling. Separate lounge area for guests is a plus.

Not much.

We did not have a chance to get breakfast because we got up early to sight see, but we did love the lounge area. It was kept very neat and tidy and they had wonderful local snacks from around Kyoto to enjoy. We loved them so much we looked for the snacks when we travelled around the Kyoto area. The room was beautiful and so clean. The absolute best value, I was shocked we paid so little. The service was amazing. All the people at the front desk were so kind and accommodating. Even helped me find a charger for my camera that I needed. I would 100% stay here again. Cannot say enough good things about how wonderful the service was. It really exceeded my expectations. Not to mention, super close to train station and convenience stores.

There are so many things to like about this hotel: - Price is right for what it offers. - Staff are extremely helpful and kind. - Location is walking distance from the nearest subway station and the shopping district. - Two coin laundries on the 1st Floor. - Room contains everything that we needed for our one week trip. - Lounge is opened to all guests on the 2nd Floor from 12:00 to 22:00 for free refreshments (photos shared are of that area). - As an added bonus, they allowed us to keep our luggage at the hotel after check out so that we can do some last minute exploring before flying out at midnight.

We loved our stay at the General!! The room was spacious and really well designed. The bed was so comfortable and the bathroom modern and very clean. Each afternoon there were complimentary drinks and snacks in the lounge. The property is in a great location, in a quiet side street, with plenty of food options around. The staff were very helpful and had time to greet and answer any questions we had. On our last day we left our luggage after checking out and came back about lunchtime very hot and exhausted. The lovely lady at reception offered us complimentary tea and coffee.

Stunning, modern hotel in a traditional Japanese street in Kyoto. Lots of nice touches in the room such as skincare sachets and other complimentary toiletries. A spacious feel with great hanging room and cupboard. Modern shower & bath. Use of the communal lounge for tea/coffe and afternoon tea and just to relax were a plus. Only one minor negative and that was the mattresses were a bit hard. Overall, I would certainly recommend this hotel. It is also not far from Gion and the main shopping strip with an array of high-end shops, some of which showcase unique Japanese goods. Welcoming staff in a boutique style hotel!

We booked the Japanese room for 3 people and it was really 😍 beautiful. The beds were very comfortable, and the room had a few power sockets near the beds, very convenient. The location is good. About 300m from Nishiki and near to our favorite halal ramen restaurant. Train station is within walking distance. There is no kitchenette in the room, but they have a laundry room behind the lobby.

There is no kitchenette, but it would be great if there was a microwave to reheat food we bought from the Nishiki Market. Limited unit of washer, need to queue sometimes. We liked the breakfast set (western), but we wished to have a traditional Japanese breakfast since we are in Kyoto.

The location was great, near to lots of great restaurants, bars and the bus stop that took us to the main attractions. The beds were big and super comfy, the room size was fairly spacious and the bathroom & shower were a good size.

I had high expectations based on the photos and reviews but it fell a little short to be honest. The carpets were stained and needed a clean. We've also had excellent service from hotel staff at all our accomodations so far who have gone above and beyond, but here it just felt like standard hotel service, nothing special. The lounge area had too many rules about when you could use it, what you could access etc. For example we wanted to grab a cup of black tea early evening and we were told we could only have tea during the day, but yet coffee was available all day and night.

We absolutely loved the hotel & our room - someone done a great job thinking about every single detail. The stay was comfortable and enjoyable, starting from the moment we walked in the lobby on arrival. The hotel has a great location, we didn't need to use public transport, but rather walked around. There are several restaurants & bars right next to the hotel, that we enjoyed. The reception team was always welcoming and super helpful - we had a couple of requests and everything was sorted in a nice and timely manner. The guest lounge is a nice addition - we used it a few times, snacks are great and drinks are available! Would love to come back to Kyoto and stay again!

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