The hotel was quiet, clean, and comfortable, with a friendly and helpful staff. The room was decorated in soothing dark tones but was well-lit and inviting. Fresh towels and water were provided daily. The central location, convenient for shopping and public transportation, was greatly appreciated.

Not much to complain about. One minor issue: while the hotel offered free washer and dryer facilities, they were frequently in use, making it challenging to find an available time. This often required multiple trips to check if they were free.

Everything is new and beautiful There is a laundry and drier -free use in the lobby Very convenient and big room for a family of 4 The kids loved sleeping on the floor The parents bed was very nice Air-condition- perfect There is a small lobby with tables where you can drink coffee or tea free of charge And also eat breakfast of the hotel or bring in and eat Location is amazing -best in town near shopping and restaurants within 10 min walk Taxi to Gion costs 1100 yen with Uber from the hotel and we used Uber much maximum pay of 1700 yen to everywhere in town we wanted to reach 207 bus to kumizodera temple is near the hotel (5 min walk to the bus) To reach jr to Nara - Uber for 1000 yen To reach jr to arashiama Uber 1100 yen To reach Nijo castle - with Uber 1700 yen Nishiki market and Taramachi - walking 6 min Great location if you walk or take a bike from Enjoy!

The pillows are too hard but we managed :) The rest is so great we didn’t care much about it !

It was an excellent experience. The location was unbeatable—just a 10 to 15-minute walk to all the main hotspots, with easy access to public transportation like trains and buses. Everything we needed was within walking distance, and there was even a small, affordable parking lot nearby where we could leave our rental car, which was incredibly convenient. The staff at the reception were incredibly friendly and very professional, explaining everything we needed to know. While the lobby is quite small, it’s very cozy and well-designed, offering free water, tea, and coffee all day long. There are also two washing machines and dryers available for free use, which was a great bonus. The interior of the hotel is modern and tastefully decorated. Despite being fully booked, we hardly heard any noise from neighboring rooms. The only small drawback was that our room was on the ground floor with no view, as it was right next to another building. However, this was a minor issue that didn’t detract from our overall enjoyment. The cleanliness of the hotel was impressive, and we really appreciated the small touches like fresh towels and bottled water provided daily, even though we opted not to have our room cleaned. The in-room coffee was also delicious! All in all, I would highly recommend this hotel for its excellent location, modern amenities, and friendly staff.

I absolutely loved my stay at this hotel! It’s perfectly located in the center of Kyoto, which made it super convenient to explore all the nearby attractions. The hotel itself is a charming Japanese-style boutique with a peaceful and quiet atmosphere, making it a perfect retreat after a day of sightseeing. One of the highlights for me was the lovely garden view from the lounge—so serene and calming. The hotel also provides tea and coffee, which was a nice touch, especially after a long day of exploring. The rooms were spacious, comfortable, and beautifully designed, providing a perfect balance of modern comfort. I felt at home the entire time. The location couldn’t be better—lots of amazing restaurants and attractions within walking distance. I’ll definitely be coming back to this hotel on my next trip to Kyoto. Highly recommended!

The only thing I didn’t quite enjoy was the limited TV channel selection. Most of the channels were in Japanese, and I was hoping for more variety in terms of options.

The location was great, walking distance to the city and markets. Loves that the room had a kitchenette with washer and dryer, room was spacious and very clean

There is no room service for food and if you want breakfast it needs to be ordered 4 days ahead in saying that access to food is easy and close by

Stylish but still traditional property located a very short walk from subway as well as other part of town with shopping and dining. Upon arrival, we received a very nice room upgrade that had a little kitchenette. The room was large and very comfortable. The shower/wet area was odd to us at first but very cool once we got the hang of it. The coffee and tea service in the room was excellent and very welcome. The property has free washers and dryers which definitely helped us out. Staff was kind, professional and super friendly.

Can get a tiny bit noisy - water heaters in rooms are individual and make a bit of noise if your neighbor is using hot water at odd hours. Not a huge deal.

I absolutely loved staying here. The location is a short walk to the bus/train lines to get to various attractions. Additionally, restaurants and grocery stores were in close proximity. The staff were so courteous and helpful. We had a large room with an additional sleeping area/den with two twin beds for our kids. The design was a modern version of a Japanese home. There was a small fridge, microwave and stove top with utensils for heating up food at odd hours of the night from jet lag as well. The property also had a laundry room with detergent that guests could use for free. Service was excellent. When we didn’t have our room requested to be cleaned, a tote bag was dropped off at our door with fresh towels, coffee and plastic bags for trash. They also helped us ship our luggage to the airport. I highly recommend staying here for anyone who is visiting Kyoto. I was very sad to leave.

Nothing.

Loved the wonderful little touches that made the Machiya Ebisuya so outstanding. From the delicious pour over coffee and Japanese green tea, to the use of the laundry for free, staff being so friendly and helpful, an ice bucket at the ready for us after a long day of sightseeing, dinner recommendations, and of course the luxuriously appointed rooms which had everything we could wish for!

Only negative was we were unable to Chromecast to the TV in the room, but this was the only negative!

The overall atmosphere of the hotel is very cosy and comfortable. There is also ample space in the room for a few pieces of luggage and to move around. Even though we had the "Do Not Disturb" sign on our door, the housekeeping staff had placed a bag of clean towels, bottles of water, new packets of coffee on our door handle everyday without fail. I find the service of this hotel exceptional, having visited a few other hotels in Japan. The staff was also very sincere in attending to us. There were some issues with our air-conditioning on one night. The staff acted promptly on our feedback and left a letter on our door after doing so as they didn't want to disturb our rest. I would definitely visit this hotel again.

This was a traditional Ryokan style and we stayed in what was probably a smaller suite. It was a bit tricky with suitcases and show removal with 3 people in a small area (neither shoes nor cases are allowed in the living area of the room - they are left in a small entrance within your room). For this reason, it could be a good idea to price up for a bigger room if there are 3 or more of you, bearing in mind it becomes a bit more expensive. There was an external laundry which worked well. Reception were lovely, very helpful. The Ryokan is situated in a lovely, quiet area of Kyoto. Very traditional and nice to walk around, we found an excellent Katsudon restaurant within 5-7 minutes walking distance. In general, the location was a bit further from Gion and surrounds but walkable. Our room had a beautiful private garden with water feature and traditional sitting areas. Lovely, albeit small, bathroom. We walked from Kyoto station to the Ryokan and it took about 30 minutes but flat ground all the way.

Nothing.