Great modern hotel. Lovely rooms. Helpful staff. Really nice onsen. Was great to have washing machines available .

Nothing. It was excellent- except maybe the parking. It was a bit confusing . There are two external parking lots they have a deal with - to limit the parking to 12000y a day. However that is only if you enter after 1500hrs. The parking lots each also operate a bit differently . We ended up paying quite a bit more because we had to take our car out once during our 3 day stay and also because we arrived and parked before 1500 hrs . Just something to factor in :)

The location is possibly the best for Nagasaki. It is located in Chinatown and next to Dejima. In addition, a major tram stop is only a few steps away, making it easy to get to Peace Park, the main station, Glover Gardens, and others. We found the room to be comfortable, with a nice daybed in place of the usual desk in hotels like this. The room bath was well-appointed, and the top-floor public indoor/outdoor bath was good. The price was quite reasonable.

About our only problem while staying there was the lack of sanitizing solution. There was none in the lobby or the room. After the pandemic, and with Japan now in the midst of a strong flu season, nearly all hotels have sanitizer everywhere.

Hospitality of a hotel is defined by the degree of how it's management provides for the guest. This includes administratively. On the train from Kagoshima, preparing for that day's check in, I look at my reservation in horror, as the checkin date was 2 days prior! Panic prevailed as this was a costly reservation and the hotel probably was full. Miraculously, CANDEO Hotel management understood the situation and generously allowed that now expired reservation to be used for two day w/o penalty. Of course some vacant rooms that day were fortunately available. In any event CANDEO Hotel saw beyond financial gain to provide genuine hospitality to us. The stay and quality of the hotel was superurb and the public and guestroom design excelled. As a retired design Architect who has worked on significant hotels internationally, I know quality and design excellence.

This is a very nice hotel, walkable from the station in 15-20 mins if you prefer to. Quiet, good-sized rooms and very clean. Comfortable bed and pillows. Very nice that you get replenished water when you get fresh towels. Lots of nearby konbini and restaurants, I chose to walk to the Peace Park but the tram stop is right there. Would recommend.

I think the instructions about room cleaning could be clearer, I understood that towels and bin would be replenished/emptied daily but it was done so early that when I left the room at 10am my towels had already been left which is fine, but I removed the DND marker hoping they might come back for the bins but that isn’t the case so my bins weren’t emptied for three days. It’s a minor thing and wouldn’t stop me coming back.

The location is fantastic - a short ride from the station, and a short walk to all the sights. We had a corner room - so fantastic views, and a really comfortable sofa bed arrangement for our son - a mattress and bedding to put on top of the long, wide window seat that could be packed underneath during the day. The highlight by far though is unlimited use of the 12th floor spa. Steam room, and indoor/outdoor pools for women; sauna, cold pool and hot indoor/outdoor for men. It’s closed between 11am and 3pm for cleaning - otherwise available to relax and revive you at any time of the day or night.

Clean, comfortable with friendly helpful staff. The is a lovely inside and outside Onsen and a sauna. The Onsen is on the top floor and has a city view. The soap and hair products were very nice. The beds were comfortable and the king had 4 pillows. It was easy to adjust the temperature of the room. The property is convenient to several trolley stations and bus stops. The airport shuttle bus is also a couple blocks away. The breakfast had a variety of items including some western style dishes.

For all hotels in Japan that offer Yukata or pajamas- I wish there was a way to order the correct size when booking.

The staff were amazing, kind and helpful. The location was great. At the end of the street one way was an Outdoor Mall that was great, at the other end was Chinatown. Close to the Tram we took to the Ropeway and Peace Park/ Atomic Bomb site and Museum.

The Breakfast was ok, there was a limited selection of fruit, very small orange pieces, once mushy mango oand once grapes. There was bread and small croissants but one day they ran out of strawberry jam. Cereal was granola and corn flakes. They had orange, apple and tomato juice but was only partly full and when it was gone that was it… not sure what’s with the scrambled eggs but they are always runny, not just this place but other hotels as well… I like mine cooked and fluffy…

Amazing hotel, can’t fault it at all. The staff were all very helpful and had excellent English, they helped me to book a ferry on a Japanese website which took ages and they were very patient and kind. The location is perfect, the hotel is spotless, and the breakfast is great. The views from the lobby and breakfast room are beautiful and the hotel is tastefully decorated. The onsen is quite busy however I never had any difficulty finding a spot to shower and fellow guests were very courteous. There is both an indoor and outdoor onsen. Highly recommend.

I couldn't believe the value of this property (I guess that depends on what you pay). Decent size room. A little dated but immaculately maintained and had all the modern features. Great staff. Incredible views of the city and mountains. Decent onsen (it's very nice outside with the city views). 20-30 restaurants within a 15 minute walk. 5 minute walk to airporter bus stop. The room had a great vibe and was so comfortable. I really still can't believe what I got for the price. I'd say instead of 3 stars it's almost one of those old school 4 star Japanese hotels. Loved it.

I absolutely loved this hotel. I was a beautiful place to stay and was very central. We didn't need to take any long trains only short tram rides or walking as most things were in such close proximity. The food was great, especially the little cakes. Also having the room service included was also excellent. Also the steam buns downstairs on the corner were amazing!!!!

I really wish I could have used the onsite public bath however unfortunately if you have any tattoos you could not enter this facility. If I was able to find some covers for my tattoo I would of loved to experience this!