Free coffee machine at reception Very conveniently located at the shopping district

however, car needs to be parked at designated car parks so that hotel can give you a discount coupon for overnight parking (hotel doesn't have free parking). The car parks are maybe within 5minutes walking distance to the hotel. To also note that car can only be driven into the main street before 10am or after 5(?)pm. Don't always follow Google maps if u arrive in the afternoon.

Great room and facilities inside. Great communication with staff - all of them were able to understand us (using Japan-English) - one of the girls even had perfect English and we were able to exchange a couple of small talk words about the Nagasaki brochures. Perfect location for visiting China town(3 mins walk maybe), Dejima (7-10 mins), multiple shops around, stop of tram Nr. 1 (1 min) and Nr. 5 (5 mins away) that connect to the major tourist spots in the city - the Nagasaki Peace museum (highly recommend), Glober garden. It is awesome how there was a foot massager in the room. Everything was perfectly clean. The major amenities are in the room, the rest you can pick near the reception in case you need them (some skincare, razor, comb, q-tips). Another thing that made an impression to me was the internal blind in the room - absolutely amazing when you want to have the room completely dark. There were magnetic notes on the door that you could use to place on the outside of your door to indicate if you need full room cleaning, partial (bins and towel change), or none. I found the room big enough for us to have our hand luggage open all the time near the desk.

We tried using the hotel laundry machine and drier - somehow it didn't work as expected - I believe the laundry detergent might have run out (it was late in the evening) and because the filter for the drier was not cleaned prior (and I did not see a place to clean it from the dust particles), our clothes just got nastier - in the end we just used a coin laundry place nearby and it was all good. Mind you, one of the staff members did try to help us, but in the end, we still opted for using the external coin laundry. The wardrobe was hard to open due to an armchair placed there - some hook to just hang our jackets near the entrance would be a nice addition.

Hotel is located inside a shopping arcade so plenty of restaurants and stores just downstairs. Walking distance to Chinatown. Check-in process was easy and plenty of amenities at the lobby. Room is spacious and comfortable. Wifi is stable and there is an option for a foot massager at extra cost. The coffee machine at the lobby is actually quite good because it actually grinds beans and is available 24 hours. Laundry area is also at the lobby and there are plenty of seats at the lobby. Staff was very helpful in pointing out things to do and places to visit.

The street from the hotel affiliated parking to the hotel entrance is very rough and uneven so if you have roller luggage, be prepared to carry it some distance to avoid damage to the baggage wheels. The hotel does not sell tram or bus passes so make sure to solve public transport needs prior elsewhere.

The room was clean and comfortable, and my tall (6-foot-3) husband fit on the bed just fine. There was a great variety for breakfast every morning, offering both Japanese and Western options. The staff were very helpful, and it was a nice bonus to be able to leave our luggage with them after checkout but before we traveled to our next location. The hotel is also very close to the streetcar station.

The room was quite a bit smaller than we anticipated; it was a little cramped with two people and our luggage. I know this is standard for Japan, but the photos were a little misleading in that regard.

Amazing staff, excellent facilities with a ton of amenities. The location is awesome with easy access to the bus lines and electric trams. If you want easy food just walk right outside into a covered outside mall with a Ton of modern shops and dining places. Want something more localish? Just cross the street and be in the thick of local bars and restaurants.. Fair warning English speaking is hard to come by. Laundry machines use QR code (cashless) and the app you download even shows you how much time is remaining. Free coffee in the lobby. Daily room service (if you want it). Amazing stay one of the best "budget" hotels in Japan.

Nothing. Everything was great.

This was a great hotel, centrally located and perfect for exploring Nagasaki. The staff are very friendly and the whole hotel is extremely well organised and clean. The room was a good size for 2 people with a comfortable bed and great amenities available. We will definitely use this hotel again should we return to Nagasaki.

There is nothing we didn't like! The only suggestion I have would be a lobby bar and that's me trying to think of something!

Actually built into a shopping arcade, but quiet and comfortable. Walk to Chinatown and other sights, tram to A-bomb areas (tram is steps away). Decent breakfast with lots of Japanese and western choices (though mostly Japanese).

Would give it a higher rating, but places in our room were pretty scuffed up and in use of some deep cleaning or fresh paint. Did not affect comfort or general cleanliness, but not quite a 9 or 10. Our Forza standard is the one in Kyoto.

I had made this reservation knowing only the location, and was happy that it was so central. Little did I know that the hotel was actually IN the Nagasaki Arcade Mall, which made shopping for souvenirs easy! It's also adjacent to two of the city's tram lines (Blue and Green) so when the time came to visit Chinatown, Glover Garden, and the Peace Park, all we had to do was hop on a tram. The staff were super helpful, offering us directions and advice on how to get around, and even ordering us a taxi for 5AM when our flight's departure time changed suddenly. We had very limited Japanese, but that wasn't an impediment at all.

During the Lantern Festival everything is very busy so they recommended we not prepay for breakfast (great tip! Thanks) The parade literally stopped in front of the hotel but you could barely hear the noise so it was great. The room bed was comfortable and the bathroom was very clean. The added leg massager was a welcome sight after a day of touring/walking. Check in/out was very easy and they held bags before and after.

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Large comfy room with big tv.

Small issue. They kept bringing us new slippers and pairs of pyjamas every day, which we didn’t need, so they were just piling up. Breakfast was relatively quite expensive to buy separately compared to the cost of most meals in Japan. Would be nice to have some international tv channels or ability to cast to tv.