- The hotel entrance is beautiful and elegant. Reminded me of high end hotel or ryokan. - The staffs are very warm, friendly and welcoming. Even the housekeepers will greet you with smile if they encounter you in the hallway. - The location is perfect. Just minutes away from bus stop and tram to Nagasaki Station, and access to many major attractions, though it will take 15-20 mins if you want to walk to Nagasaki Station. - Chinatown and Dejima Wharf is a short walk away, even the famous Glover Garden is a pleasant 15 mins walk. - The room is small but functional and comfy. - Plenty of convenient stores and places to eat around the restaurant.

- I just wish there is a way for the guest to not get a new towels and pyjamas every day. I only change towels once every other day, but since there is no opt out from receiving new towels every day, they ended up piling up in my room being unused and I suspect that they have to wash it anyway in the end, wasting energy and resources.

I travelled for work and thoroughly enjoyed my stay. The room was clean, all amenities worked well, breakfast was generous, and the staff were without exception lovely. I didn't make use of the baths on the top floor. I would also like to make mention of the front desk staff who went out of their way to try and help when I lost my passport. They made phone/calls on my behalf and secured me all the information I needed to speak with the consulate etc. A big thank you again.

The staff was friendly and polite. The room was really clean and the inside of the whole hotel looks new. It had a small fridge (I think it's more suited for drinks rather than food) and a microwave too, despite it not being a large room. Although relatively small, it didn't feel cramped at all. There is a public bath. I didn't go but if I come here again I want to try it! If you pull the window blind down it lets no light in, so you can sleep soundly even after sunrise. Remotely controlled air conditioner so you can set your preferred temperature yourself.

Nothing comes to mind

The hotel is very centrally and conveniently located. The aspect is very nice, lobby, hallways, rooms. Great service at reception and breakfast. The breakfast is very tasty and there are lots of options available. The price was ok. The bar with the fire outside is quite nice experience. Sonogimaccha tea tasting offered, prepared during 8 hours of cold brewing. Great views around from room and hallways.

The room we had is small, hard to manage with luggage (but according to description). The bath is the worse part, because it was very cold due to the large window facing outside and also difficult to ensure phonic and visual privacy.

Great location, with the bus stop around the corner leading to all major tourist attractions. Very clean but bathroom extremely compact. Loved that the laundry was complimentary and they have a great system to minimise the chance of any of your laundry disappearing with a blind which can be locked closed and the laundry room being locked.

Beds were very hard like concrete and not comfortable at all. Bathroom very compact.

This hotel was great, the staff were very friendly, they offer free coffee and green tea in the lobby, the room and bathroom were very modern and clean, the location was also great and right next to tram stops and the canal, great for walks. The price was also good! There’s a nice bar in the building too, and the gelato they sell was really nice (I’d recommend the castella flavour which is Nagasaki’s speciality cake). The decor in the lobby and ground floor was also nice.

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The room was very clean, and nicely laid out. The staff were always very friendly and helpful. There is a very comfortable common area with coffee and elaborately distilled ice green tea on tap, which was a pleasure to hang out in. Everything everywhere was exceptionally clean and thoughtfully organised. In all aspects this is an exceptionally well run hotel.

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Amenities, cleanliness, design and location were all amazing! There’s a very classy feel to the whole building, including the baths on the top floor. Not the cheapest place I’ve ever stayed at, but I think it’s worth the price if you’re looking to treat yourself a little. It’s also in a very central location — literally right across the street from one of the busiest bus stops in the city. Definitely would recommend H2 Hotel!

They give you a pamphlet with the public bath hours, so it was my fault for not double checking, but I was sad when I couldn’t take a quick dip before checkout.

We booked this hotel at the last minute and it completely exceeded our expectations. The room was a good size, very clean and really well equipped, it even had a microwave! The staff were very friendly and helpful. The location was great too. We only stayed one night so didn't have chance to fully explore all the hotel's facilities like the public bath, but if we are ever in Nagasaki again, we would definitely stay here.

I loved the location of the hotel, and there were many great amenities in the hotel, including a Hotel Bar (which serves drinks at a relatively cheap price) and a Public Bath. In addition, the hotel had a free laundry service, and the staff were relatively friendly.

Due to its affordable price and good location, the hotel appeared to be understaffed at times as it was almost always crowded near the lobby.