Loved the location and that it was farther away from the main station. It gave us a chance to walk to areas who might not normally get to see. We got a suite and the view of the bay was incredible as well; the suite also gave us access to the roof top patio. Stocked fridge in the suite was also a wonderful touch. Coffee from June was lovely and staff was great as well.

This is personal preference, but my partner and I didn’t love the club/house music played at all hours of the day in the cafe - even while enjoying our morning coffee. There was a general feel overall of a place trying to be luxury but falling a bit short. Beds were fine - we slept well overall, but mattresses were a bit hard, so if you like softer beds just keep that in mind.

Fav Lux is located walking distance to glover garden and about 10mins walk to Chinatown. Tram and bustop to major attractions are nearby and very convenient. The bath amenities smells nice and pajamas and basic toiletry amenities are provided. The kitchenette is well equipped and stylish. The room layout is compact and spacious enough got 3 pax. The beddings was very comfortable and 2 pillows for each guest. There were many charging points throughout the room. And a humidifier in the room was great.

It will be good to have at least 1 English speaking staff on site. The on site sauna facility was very pricey.

My husband and I and 2 older teenagers were travelling to Nagasaki as part of our holiday in Japan. I chose Fav Lux as the rooms looked spacious and modern and the hotel well placed for tourist attractions and in walking distance of restaurants. The hotel exceeded expectations! The rooms were well appointed, beds comfortable, excellent showers and had laundry facilities. The rooftop bar was and unexpected and pleasant surprise. We used it on both nights to have a beer whilst admiring the views of the city and port at night. The breakfasts also exceeded expectations. Whilst the menu was limited and we had to place our order the evening before, the food was very tasty and the coffee was good. Just like we would get back in the UK. The staff were also very friendly and helpful. Only 1 staff member we met spoke good English, so we had to use a translate app on our phone as we dont speak Japanese, but it all worked well. We enjoyed our stay and would recommend the Fav Lux to others!

Nothing.

Everything. The room is spacious, new and clean. Room is ready with USB and type C cable charging.

There is no everyday cleaning service provided. They will change towel everyday, but the old towels are not removed. Clean towel is places inside your room in a bag. If you stay for few nights, the old towel will stay with you for few nights and pile up in your room taking up some space. Trash is not thrown as well. The dustbin is small, so you will need to have your own plastic bag for trash. If you need the staff to change bedsheet, payment is required. There is no free parking (if you were driving). The staff will advise you the cheapest parking lot.

The Fav Lux Nagasaki was quite easy to get to, though we had a hire car. Even by tram/street car the stop was not far away though. The hotel staff were absolutely amazing, especially Anna. We had a drink downstairs each night just so we could practice our Japanese and she practised English. Anna even brought in some Anime stickers and cards for our almost teenagers, and perhaps also one anime adult fan, haha. The rooms were nice and clean, had 4 beds so we could spread out and the facilities were great. First time we brought back food to eat in the room. Could also watch movies and had language options on the TV so made it very easy to use. Will stay here again.

FABULOUS, clean and so comfortable. Our room was well equipped with a laundry and kitchenette. The location is just around the corner from Glover Garden, Oura Cathedral and the fun Glover Street with souvenir shops and yummy local treats (Castella Cakes). Easy walk to Chinatown. Easy walk to the Bus Stop and Tram Stops to travel to other areas of Nagasaki. The only minus is the paid parking is limited and expensive (and if you look up, it is actually under a cemetary). The area surrounding the Hotel is quiet and dark at night with limited restaurant/dining options.

Paid Parking is very limited and expensive.

New, very clean rooms thoughtfully laid out with comfortable beds and decent pillows (for a hotel). Everything we needed in the kitchenette for our party of 5, except for a peeler which would hav been a nice-to-have. Layout of bathroom, which is a normal Japanese layout of separating toilet and shower, helped manage bathroom time for all of us. Even the nightwear was super comfy. When we found the air a little dry, lo and behold... I found a humidifier! We walked around the area on our last morning there, and the luggage storage was easy to figure out and FREE! Close to Oura Tenshudo (Oura Cathedral) tram stop.

Not the hotel's fault - my two teenagers on the top bunks (they loved their own space) found it stuffy and hot, so we turned off the air con heating at night (left the fan running) and used the humidifier which made their quality of sleep significantly better. Location is good, but a little quiet at night. Takes a transfer on the tram to get home from most places but if mainly walking (very possible), no problems. We were travelling with my parents, so took the tram to minimise the walking.

Rooms were huge by Japan standard. Very new, modern, clean and comfortable.

I am disappointed I did not experience the friendly service by the staff that many reviewers did. My check-in lady was so grumpy. When I enquired about the parking situation (which I did not reserve in advance), she said "No you cannot park there tonight, move your car now" without proposing a suggestion. I had to ask so where else can I park before she took out a sheet with the nearby parking. And when I asked if I can book the parking for the following day, she said, "you have to pay 2000Y now" It really ruined my otherwise great experience in this hotel

If you can splurge, treat yourself and stay in the 'Suite with Sauna.' It is perhaps my favorite hotel room ever. (And I've stayed in a lot of different hotels.) The wet room alone, which includes a large tub, private sauna, shower, cold plunge, and terrace, was truly awe inducing. But on top of that, the room was extremely spacious with a sleek, modern design. It came with very comfortable beds, a drop-down movie/tv screen with projector, a kitchen, and even a washing machine! It was such a wonderful experience for our family. The hotel staff is also friendly and helpful. I forgot an item in the room, and they were kind enough to return it by mail.

Nothing. It was a perfect stay.

We loved the design choices and layout of the room. The view on the mountain was lovely. Beds and pillows comfortable. The hotel is well located, close to everything and yet in a calmer neighbourhood. We felt on vacation in a place we could relax. Netflix was available if needed. They have water refill and a self-lock luggage storage if you need for a few hours before leaving after check-out or before check-in. We regret not booking for breakfast before, their coffee was on point!

Wifi was weak in our room. We couldn’t use Yamato to transfer our luggages from Fukuoka to Nagasaki because they don’t have storage space for if your luggage arrives before you and their reception counter seems limited to check-in/out times mostly. They should also have clear instructions in English for their in-room laundry machine. We didn’t know our water tap was turned off. Since it doesn’t dry perfectly well, it took us a while figuring out how to program drying mode only.