Room amenities - beds, housekeeping service, jacuzzi in the room toilet, massage recliner in the room, and the choice of grand Japanese and western breakfast. The staff was very nice, polite and helpful. Great location - close to Nagasaki station, conference centers, and most of the important sightseeing sites.

Concerto was not able to provide breakfast on the last day. Instead, they first offered to refund ¥4,400 but later provided some duscount coupons not exceeding ¥3,300 for some restaurants. We found this challenging and couldn't use the discount offer. Ideally, they should have refunded the breakfast amount.

Located at a convenient location. The room was clean and beds were comfortable.

Taxi booked for 6am to the airport at the front desk upon arrival and was told that there is no taxi that very morning. Not happy at all! Thankfully, we could easily catch an airport bus not far away from the hotel and we managed to get to the airport on time. However, we only knew of this option from the attendant working in Lawson situated near to the hotel, whereby the hotel reception could easily inform us on this alternative transport.

This is easily one of the best hotels I've stayed at in Japan at this price: - 5 minutes walk from the Peace Park and museum - Bathtub with jacuzzi and TV to watch while soaking - Styling iron for the ladies - Full sized air purifier in the main room - Tablet AND remote controlled lights with scene selection - Big screen TV with working Chromecast AND English instructions - Microwave, safe and fridge - Bottle of alcohol hand Sanitizer spray - Separate countertop for kettle + separate sink - Huge LED mirror with magnification - Vanity table - Fresh towels and bottles hung by the door if "do not disturb" sign is placed out - Fast wifi with one SSID per room - Staff were all friendly and courteous We paid ￥11660/night for the room, excluding ￥1540/night for a parking lot.

Conveniently located near train station and some restaurants. It is also very near some of the main attractions. We spent just 1 morning just walking to the Peace Park, Atomic Bomb Museum and the 1-legged Tori Gate, which were just very near the hotel. The breakfast was really fantastic! Unfortunately I was not feeling well during my stay, but my wife and children fully enjoyed their breakfasts every morning!

None

A faultless hotel. I would give it 11 out of 10 if it was possible. Breakfast was fantastic and had great attention to detail in the presentation of the food. Room was exceptional and the decor had bespoke furnishings The staff were unbelievably helpful. The beds were extremely comfortable and the bathroom had every possible luxury.The hotel was two minutes from the Peace park and 2 minutes from the tram line which could get you anywhere in Nagasaki. The best hotel I have stayed at in many years.

Nothing at all.

The rooms are very large by Japanese standards and excellently equipped. Everything is very clean. The staff is very accommodating and, a real exception for us on Kyushu, we were able to communicate easily in English. A huge compliment. The breakfast was pure luxury. If it doesn't fill you up, it's your own fault. There's nothing negative to report.

Room is spacious Nice bathroom with jet bath and soft water!!!! TV in the bathroom whaaat Fancy lighting system Very nice staff Location is nice, right near the bus stop and train, very convenient access to the airport Free facial masks and other skincare products

I don't like the bean pillows... It would be perfect with other type of pillows.

Hotel Concerto is a comfortable, well-run hotel. The location was very good: a 3-minute walk to a tram stop and 5 minutes to Peace Park and the Atomic Bomb Museum. Glover’s Gardens, the port and Chinatown are a short tram-ride away. The street is a quiet one and our room was also peaceful. Reception was friendly and professional, and communication with staff was easy. The size of the room was comfortable, as were our twin beds. The bathroom was nicely appointed, and the jacuzzi bath was large enough to suit my almost 6 foot tall husband. Lighting was bright, all appliances worked well and the wifi was quick and stable. There is a guest laundry on the 6th floor, which was a bonus. We highly recommend it.

Room lighting is controlled by a tablet computer, which we never could get to work easily. Far better of have a simple on/off switch, or to have the option not to use the tablet controls.

Breakfast was exceptional. Little laundry was very convenient. Location is perfect for all the Atom bomb stuff and is a short hop on tram or bus to downtown and other tourist attractions. Staff very friendly and speak enough English to make life easy. Quiet location but lots of places to eat nearby.

The decorative theme was european so all the furniture was larger than it need be but it's not really a problem.

The room is big for twin beds, they have jacuzzi in the bathroom and small kitchen with a sink and microwave. It's location is good, near to Atomic Museum, a mall with supermarket, and many restaurants around.

The sofa a little dirty no working desk and no plates for us to heat up food.