The room we had was extra large and the bathroom toiletries supplied by the hotel were excellent quality and quantities. Breakfast was included in our room rate and the food was excellent quality also. We did however feel the choice of food available for Australians was a little restrictive, but then we were in a foreign country. The staff were very helpful and the location to the train station was very good. We walked to and from the station to the hotel although it may be a little to far for the elderly. The local tram stop was right outside as well as buses.

The only negative I could say was being from Australia my husband likes to drink black tea which wasn't supplied or available by the hotel. The pillows for us were too hard but everyone has different sleep requirements.

It's an older hotel (I imagine it would've been something really grand back in its heyday), but still well maintained. Hotel is decorated with antiques, porcelain pieces from the region or random knick-knacks from the past (I particularly enjoyed the md player, ds lite and j-pop cds in the restaurant). Speaking of the restaurant, the breakfast buffet gives a variety of options spanning a traditional Japanese breakfast (e.g.fish, rice porridge, ochazuke, natto), a more european style (saussages, bacon, scrambled eggs), a selection of pastries and fresh fruits, puddings and soft serve as a sweet option. I wouldn't say the options were plentiful, but everything on offer was superb. Had a room on the 10th floor. Spacious by Japanese standards, modern smart tv, reasonable sized bathtub. Nothing to complain about. Hotel offered convenient parking for guests (for a fee) but if you didn't drive, it's still only a short walk from Nagasaki station. Finally the staff were all so welcoming and helpful. I don't normally feel inclined to leave reviews but I must convey my thanks to everyone who made us feel at home during our stay. I really felt the pride the hotel took in representing Nagasaki and the local region.

Good location only about 8 minute walk from JR station. Bus (including airport bus) & tram stop in front of hotel. The public onsen/bathing facility with outdoor section was nice to relax in. Breakfast buffet was one of the best we had whilst in Japan. Staff very friendly.

The bed was too hard for my liking. We spoke with staff and although the hotel did not have pillow tops for the beds, they happily put a quilt under the sheets which helped with comfort alot.

Spacious room with a fantastic view. Amazing breakfast spread and view from the breakfast restaurant on the 15th floor. Located very close to the tram station (the tram stops right outside of the hotel), as well as Nagasaki Station. Convenience store located within the hotel premises, which rocks out the definition of convenience!

The air conditioning system in the rooms is slightly lacking - even putting the fan speed on strong, there was barely any ventilation in the rooms (this is not so much a problem for winter when it's cold, but during the summer, it may be more of a problem). In addition, for our junior suite, the air conditioning was only in the bedroom - there seemed to be no air conditioning vents in the living room, so the living room could get a bit stuffy.

Honestely i usually stay at JR hotel due to the convenience but it was fully booked so i gaved it a try and im glad i did. The staff was exceptional. I loved the service there. The roo. Had good view too but the windows glass were very blurred for some reason so it was impossible to take any nice pictures which is unfortunate. But the room was lovely and huge. For Japan this is exceptional. It was not too far from the station and the tram stop is right opposite the hotel so it's fantastic location for sightseeing. I have enjoyed it a lot. I'd stay again. They also offer free shuttle bus to and from mt. Inasa but the times are very late so I haven't used it .like 7pm -10pm only. You have to pre book it at reception. Great stay overall

Very convenient location for all touristy places. Great breakfast, with a lot of western and asian options. Staff is helpful and accomodating. Nice window view overlooking the city.

Air quality in the hotel is rather poor, so if you are sensitive - better look for other options. Rooms and halls in the upper floors have cigarette smoke smell even though they are non-smoking - signs of poor ventilation. Had to request room change for this reason (request was accepted and the process itself went smoothly).

The property was luxe and we definitely felt special staying there. The staff were all lovely and efficient and we were able to access our room a little early as it was ready for us. We really appreciated that. The Kombini at the door was such a bonus as well for the usual convenience purchases

It was a little difficult to find places for dinner in the area. But that was down to local knowledge, and we should probably have asked at the front desk for some recommendations.

This is probably the best hotel I have stayed at in Japan. It feels way upscale than the price suggests. The staff (who speaks English!) is beyond helpful. The rooms (I stayed in two different ones) are spacious and well maintained, and they include the fridge, the electric kettle, the humidifier, all the bath amenities. The location is unbeatable, right in front of bus/tram stops, a 10-minute walk from the station, super close to reach the city’s attractions. Cafe de Bijoux downstairs is great for coffee and cake, and their gift store offers carefully selected local crafts.

I loved everything about this hotel.

My wife and I stayed here for three days- the hotel is in a good location, five minutes walk from the main railway station and shopping centre. The staff were incredibly courteous and friendly and the bedroom very comfortable with good quality Wi-Fi. Choice for breakfast was quite good although a very chaotic set up-- and my wife and I both being vegetarian had plenty to choose from. Unfortunately none of the other restaurants in the hotel were open so it was not possible to get lunch or evening meals

The hotel lobby was beautiful- even a pianist! Breakfast view and food wonderful. Loved the ladies bathing facilities- brand new looking and so relaxing. Individual bathtubs or larger baths, sauna etc. Staff were all so welcoming and helpful. Perfectly situated in the middle of Nagasaki’s main attractions. Streetcar stop right outside. We also did the nighttime free shuttle to the ropeway (book online for that from 12pm on the day - the hotel will give you a leaflet with the details).