The modern facility was great. Room’s size was good to stay for 2 people. Food was excellent.

The hotel had no flexibility. We asked to take away a few bread for breakfast because we did not have time to have breakfast. Our train leaved 7:01 am. The staff informed us that there was no take away policy for breakfast. We did not ask to pack food to eat out, just a bite but they did not allow. We had similar situation with another hotel , they allowed to grab whatever we could for the pay breakfast. First, we interested in staying this hotel brand our next trip to Japan, but we had to think about it.

I cannot thank the hotel enough for allowing us to borrow their wheelchair because unfortunate for us, the wheels of my mother's wheelchair broke on the airport and with my mom's age and weak legs, she wouldn't be able to manage and enjoy our 9 days trip. Lucky for us, we chose this hotel. A very good decision. Again, THANK YOU VERY MUCH!!! The hotel is very close to Nagoya station, Bic Camera and a LOT of restaurants. In short, the location is PERFECT. Our rooms were Standard Double Room and Deluxe Double Room. It was big for Japanese standard and with two tables which I love. Checking in and checking out was also a breeze. Basic amenities like toothbrush with toothpaste, coffee and tea were provided beside the elevator. There's also a microwave oven on the ground floor. Washing Machine is also available. Overall, I HIGHLY RECOMMEND THIS HOTEL.

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The hotel is nice, neat and with a great location, just near Nagoya Station. Easy to find and with lots of stores and restaurants nearby. We were also very happy the staff assisted us with arrangements with transporting our luggage to our next location. The only note I have is that due to our flight delay there was a chance to be late for the latest check in which is at midnight. I tried contacting the hotel much earlier but got no response at all so I was worried about what happens with our reservation and room if we're late.

For a short stay or stopover, this is an excellent location. Close to the station and easy to find, with places to eat and shop nearby. In my case, I was coming from Takayama and headed to Hakone, and needed a quiet, clean and comfortable to place to stay at before another long train ride. And Via Inn delivered just that, at a great price while providing good service.

Typical business hotel room in terms of size and a little basic in terms of furnishing. Might not be as good of a location for a longer stay, but I wouldn't consider myself an expert there. Otherwise, not much to complain about it.

the whole building looks very new. Staff were so polite and helpful. Check in and check out process were quite fast. The bed was super comfy and room was clean. Even though the hotel isn‘t that near to the train station exit, its location is quite convenient. Just a short walk, about 5 mins from train station (I‘m not sure about the exit name, but the nearest underground one shold be E4 and it doesn‘t come with escalator). Surrounding by a lot of restaurants, fruit stalls and convenient stores, even if we come back to the hotel late at night, there are still restaurants open and still many people around.

it‘s not that I didn‘t like, it‘s just a bit inconvenient for me because I couldn‘t find any shower caps at the amenity corner.

+ Within 5 minutes walk (flat road) from Nagoya Station, this is excluding the time required to navigate between the different train lines stations (Shinkansen / JR / Meitetsu / Subway etc). + Convenience store is just around the corner. + Check in was smooth with front desk staff who can speak English. + Provides luggage storage service at the lobby. + Room size is decent. Able to open a 29" luggage and a 24" luggage with ample walking spaces. New and clean. + Equipped with a double bed (queen size-160cm width), 2-seater sofa, stool, coffee table, blackout curtain, 2 mugs, kettle, tissue paper, fridge, mirror on working desk with a working chair, air humidifier, TV, bathrobes, hairdryer, trash bin. + There is another mirror at the entrance. Beside the mirror, there are 4 hangers provided with limited hanging space. (No closet) + Bathroom is compact with seating toilet (with washlet function), basin, mirror, small bin and bathtub with curtain. Hair shampoo, hair conditioner, body wash and face/hand wash soap provided in the bathroom. + The rest of the essential toiletries can be obtained at the lobby: body towel, toothbrush & toothpaste, cotton swabs. Also at the lobby: a variety of teabags, drip coffee, wooden stirrer, sugar, creamer, shoe polisher, sanitary bag. + Like the bed and pillows as they are hard and good for back and neck. + New towels, face towels & floor mat will be hang at the door if the "do not disturb" sign is placed at the door. + Wifi is good. There are also lots of electrical outlets (Japanese) and at least 2 USB charging ports. Love the night lamp that can be dimmed according to personal preference.

- No bottled water provided in the room. - Hairdryer wind is not strong enough. - There are 2 lifts. But it can be slow when a lot of people are using it.

The room was clean with good soundproofing.

The double room was a real squeeze for 2 people. There is not enough space for comfort. Breakfast selection was the same for all 7 days but the taste was acceptable. No water was provided throughout the stay. It was quite a distance from the main Nagoya station, about 10-15 mins walk. If you are taking the airport line, it will take an additional 10 mins walk. It might be quite arduous if you have difficulties walking or have heavy luggage. The nearest convenience shop is 5 mins away.

Excellent location minutes walk from Nagoya Station allows you to explore the city easily. There are also plenty of places to eat nearby. Room was a good size by Japanese standards. Breakfast was excellent with the friendly staff making it a pleasure to go down for breakfast.

Just like most hotels in Japan, they don't have sheets and blankets. They have duvets (ie. quilts,doonas etc) which means its difficult to control your sleeping temperature. We were too warm. But this is a very small criticism of what what, overall, a very enjoyable stay.

The property is a few minutes walk from Nagoya Station on the taiko-dori side. The room is clean and comfortable. Our family did not avail of the breakfast since we'll be leaving early the next day. The staffs are responsive and helpful. I messaged the property weeks before our stay if they can receive a package on my behalf and they gladly responded and received the item for me. The room size is just enough for a family of three with two luggages and a stroller. The room has the basic amenities. Toiletries and coffee/tea are available at the lobby. There's a microwave at the 1st floor as well.

The beds are comfortable. I just find the pillows a bit hard, but nonetheless, it did not affect the overall experience.

Location is excellent very close to the Nagoya main train station and metro junction. Close to many restaurants and shops. Rooms were clean and comfortable (and small but pretty standard for Japan), and small things like the ability to monitor the laundry from your room TV are a nice touch.

Walls and doors are thin, and noise transmits between rooms and up and down the hallway. You can easily hear people talking in the hall as if they were in your room.