Bed (firm n comfortable with 2 pillows) Separate bathroom with 3 sections (Toilet, wash basin n shower room with bath salt provided so you can have a good soak after a long day) Clean & comfortable room lighting Staff Helpfulness and ability to communicate in English Family Friendly hotel - we got the harbour facing room, beautiful view at night. Efficient check in system. Reached earlier n staff help to check in n offered to put luggage in the room so it's hassle free, we go to Nara right away, came back just check in to our room. it's so relives and relaxing stays. Good spread of buffet breakfast There is both Japanese n western choices. - Egg counter - Soba, yakisoba, bacons, sausages, etc - Fruits shake - Pancakes - Good choice of cereal - Tempura - Curry rice - Pizza - Cream puff - Coffee and variety of tea n juices machines Room is clean & replenish everyday There's laundry area Lawson is just right downstairs but need hotel key to enter/exit. Walking distance to USJ & Airport Bus Stop - U can just get on the airport bus at the USJ Parking area (first come first serve, no advance booking, payment by cash or IC card)

Maybe Hotel can provide a stop for airport limousine bus so we don't need to push our bags so far. Imagine if it's summer or is so cold below 10 degree to walk .. Change of menus of breakfast buffet please. stayed 4 nights, though I get to try all but wish to see new items too.

The location is the best if you are going to Universal Studio. We purchased 1.5 days ticket, and you can also upgrade your 1 days ticket at the hotel reception. Due to early arrival time at USJ in the next day morning, I didn't take breakfast at the hotel, but there's a convenience store right downstairs. Room is large and clean, and the bathroom has a nice bath to use after a tiring day at the USJ. The hotel also provided lots of kids amenities such as pyjamas, slippers and toothbrush, and my daughter also had a great time there. Definitely would stay here again if I come back to USJ!

Nothing

While the rooms were small (as to be expected throughout Japan), they were well appointed and comfortable for our family of 4. The hotel is very thoughtful about family use, as even the 4 cups in the bathroom were different colors so that you could keep track of your own! We had a quad room, so 4 single beds. Lighting makes it possible to have reading lights on for some but off for others, so the kids could sleep while the parents were reading. The breakfast was great! The kids loved all of the options that combined western and Japanese foods. We were well-fortified before our day at USJ! The Lawson downstairs was one of the best-stocked we encountered. Though there wasn't a great dinner option in the hotel itself, there were a LOT of take-out options easily obtained at the Universal City Walk nearby (we were simply too tired after the day at USJ to want to eat out after). Very short walk from the train. If we did this trip again, we would have researched the option/timing to take the airport limo bus from nearby the hotel to Kansai international. The Osaka trains were very confusing to get to KIX and we ended up missing our flight!

If you want to do Universal studio nicely then its a great Hotel ! Superb amenities. Large spacious rooms. You can see universal rides from the window - its just 2 mins walk. We could reach Universal early in the morning and come out late evening as the stay was so close. They also have a 24-hr store within. Also near to the ferris wheel and Aquarium.

Huge breakfast spread but almost nothing for vegetarians except fruits and cereals. They should include few vegetarian or vegan choices.

The front office staff who checked us in was very polite, yet friendly. He answered all my questions and was very thorough. He also offered us an upgrade at an impossible to take advantage of rate so we did and totally, NO REGRETS! it was more than double the space with a separated shower, tub and toilet area, best quality and amenities galore! they only had the room prepped for 2 so they brought up the additional amenities, in 4 shopping bags filled with towels, bathrobes, creams, skincare, slippers...basically everything you can imagine!! They even allowed us to store our bags the whole day while we were at universal studios at no cost!

We wish we could have stayed longer and just enjoyed the luxury of the room but only planned for one night for our visit to Universal Studios the day of check out.

Location was great, room was spacious. Bathroom was big and separated from toilet. Also you can purchase universal ticket at the front desk. And there is Lawson on a first floor so if you get hungry, you can buy snacks.

So the only thing I was disappointed was they took my kids safety blanket by accident when they clean our room. I talked to the lady at the front desk, they couldn’t help me because they already shipped sheets to other company to clean them.

When I looked at this hotel on Google maps, I thought it would be MUCH further away from Universal Studios Japan, but it is literally RIGHT across the street. The train station is also right in front of USJ, so location is superb! The "downtown" area in front of USJ is filled with both Japanese and American shops restaurants and attractions and is open to the public, so a great and close place when not at USJ. We LOVED the hotel's included breakfast, especially the fresh cream puffs! The staff was kind, helpful, and all spoke English!

Just 4 minutes away from Universal Studios, this is probably the only reason why I would come to this hotel. You are almost immersed in the park, you can hear people scream when riding the roller-coasters! The room was good, they had free toiletries in the evening, and free micro Coca-Colas in the morning!

A bit expensive for what you get. You pay a hefty price for the convenience to being almost inside Universal - if it hadn't been a special occasion, I would have chosen something a bit further away for less money.

We loved everything about this hotel. Especially the proximity to USJ It was clean and very well located. Wifi worked great! Bathroom was fabulous. The bottled water they offer (free of charge) was fabulous after a hot day at the park.

My son got off on the wrong floor one day and didn’t have his key card. It was almost impossible for him to access any floor without it. He couldn’t even get on our floor. My daughter had to rescue him. It was funny but a bit inconvenient. It would have been great if a hotel this size had a pool.

Loved our stay at Hotel Universal Port Vita. The location was perfect, just a couple of minutes walk to Universal station & City Walk precinct. The beds were comfortable and having the toilet separate to the bathroom was great with three people in a room. Highly recommend.

Having a TV that you can watch Netflix on would be a suggestion.