Staff ,Cleanness , location

That I paid high price because it had bath on 14th floor, however , was not allowed to wear bathing suit. In order to use it had to be naked. Well that was not suitable with me or my culture. They should specify on every site that been naked at the bath spa is a MUST. Therefore I, as a customer , was at lost. They should be flexible about that requirement, and make it an option. Don't understand what the problem is. Is it something religious? Disappointed 😞

I think they don’t sell this well enough when they say it’s near universal studios. Your literally staying right if the metro in Universal City walk. You can just walk to Universal 2-3 minutes only because your walking through City walk. The corner view twin room with the view of hogwarts castle was great. I’m said our king delux room did not have a view of Hogwarts. However, the two king rooms we had did have great views of the river. Wish they let us upload multiple photos. There are multiple Lawson’s, 7 Elevens, Ramen, Bubba Gump Shrimp, Wolfgang Pizza, Universal Mario and other stores, and other Universal Studios City walk restaurants right outside less than 1-2 minute walk.

The king bed was two twin beds pushed together.

Great hotel with excellent value for money. The room is larger than the average hotel room in Japan. The breakfast is decent, though Asian-style and the same every day. We especially loved the Japanese onsen on the 14th floor — clean, comfortable, and fully equipped with everything you need, even facial fluid. It’s very convenient to get to any attraction in the city, and of course, it’s just 5 minutes from Universal Park. We were happy with everything. Highly recommended!

The room could have been cleaned a bit better — there was some dust, and the sofa had a few stains; a deep cleaning would be a good idea. It would also be nice to add some variety to the breakfast, maybe switch up a couple of dishes throughout the week.

incredibly close to universal and the train station. clean rooms, comfy bed, good shower pressure.

breakfast can be very busy, we stayed 4 nights the breakfast didn’t change so got tiresome. spa and onsen does not accomodate tattooed people. I understand it’s a cultural thing however this is a hotel next to a very popular heme park attracting many international travellers.

Walking out of Universal and being at the hotel within 2 minutes is the best feeling. Staff and rooms very nice as well.

The SkySpa is a gendered Onsen, which we didn't realise until we got there. That's on us, and we understood and accept this tradition, but it is still disappointing as none of us are interested in doing that. Would have been nicer if that was made a little more clear.

My son and I stayed here for 2 nights in January 2025. Everything was perfect. The room, the coziness are exactly as they were described and pictured in Booking.com. The room was clean and all the amenities provided are functional and practical. The location was superb. Just a few steps from the Train station and a lovely short stroll to Universal City Walk and to USJ. Coin laundry is provided at the same floor as the Onsen facility, and there was a seating/waiting room with large glass window with a stunning view of the bay. There are vending machines as well. So if you short of coin for the coin laundry like I was, buy something from the vending machine and voila! I decided to use the Onsen while waiting for my laundry. The Onsen is separated between genders and you must not have tattoo. Considering it was my first time being naked with strangers, I feel rather comfortable and I had an amazing experience.

Nothing.

The sky spa is a great view for visitors, fantastic for photo taking and the vending machines were so convenient. The washer dryer was a nice touch, although it did take a few tries for my clothes to officially be dry. The sauna was an interesting experience,You must be fully naked to enter. I was glad to see that you needed a key to enter the building and move to another floor of the hotel. The walking distance from CityWalk was such a great way to enjoy the restaurants, convenient store (with currency exchange -24 hours open) & also universal studio-without the hassle of finding a train or taxi. Housekeeping did an outstanding job up keeping the room when we left on our adventures.

The only issue really was the bathroom in the room did have an offputting smell. Other than that, I would recommend this hotel.

Stayed at Singulari for 3D2N. Perfect decision for a trip to USJ. Reached hotel at ~9PM. From Itami airport take a Bus departing at ~730PM to Osaka station, then take the train to Universal City. Hotel was clean, but crowded breakfast - lots of ppl woke up early to beat the USJ queue. Breakfast was ok with choices of fruits (sunkist, melons, lychees), rice, spaghetti, salad and others. Hotel staff was helpful, was also able to send my luggage to next hotel in Kyoto and arrived the next day (need to send before 11am) and cost ~JPY2500 (my luggage was medium size). Should definitely go for the public bath outdoor onsen with sky view after a long tiring day at the USJ.

My bed was supposed to be king size but turns out it was 2 single beds sricked together hence there's the line in the middle which was annoying.

The location from USJ to the hotel was great especially after spending the whole day walking around, being able to walk a short distance and be back in the hotel is so convenient. I love that they have a "take what you need toiletries" section near the check in counter. It was a great touch!

Highly recommended for those travelling for USJ and want to walk easily to the theme park entrance especially early in the morning to get the rides/time entry for free. Rooms are very large for Japan standards for families. Just next to USJ train station and only 3 mins walk to Universal city walk. Plenty of food and stores to see nearby also. The public bath is clean and can accommodate about 20-25 pax. Approx 150USD per night which is very reasonable.

Overall happy with the hotel, location and price paid!