Amazing proximity for a USJ-based trip, Universal City was only one train stop away, 15 minute walk to park/convenience stores. Clean rooms and friendly and professional English-speaking staff. Provided pajamas and area was quiet.

Room itself was a little lacking in storage for two people on a two week trip, ended up keeping clothes in corners of room. Onsen at the hotel was not accommodate tattoos or provide covers, which I understand is the standard in Japan but I would assume that the hotel guests enough international visitors who may be interested in the experience.

The in site Buffett is excellent. The location is convenient to Universal Studios. The view from the room is gorgeous. The staff tried their best to communicate and help as we spoke little Japanese. The beds are comfortable.

Love the onsen! It has indoor version with two different temperatures, outdoor onsen, steam and sauna facilities. After onsen, cold milk/ other drinks are available. You can also chill outside the onsen either indoors/outdoors (facing sea). There are also massage chairs available. Breakfast was great as well with a variety of jap and western style

Place a little far from the popular tourist sites, hence will need a bit more of travelling (train station is opposite hotel). However, if you appreciate a quieter enviornment or train rides then it will be fine :) Onsen gets crowded at night, so if you want a longer soak go earlier

The rooms were comfortable. Good access across the road to Sakurajima JR station. One stop to Universal Studios and walking distance to the free ferry that goes to Tempozan. When I go to Osaka again, we'll likely split our stay to have a few days in central Osaka to have better access to the centre and regional links so we don't have to switch trains so much, but this location was great for Universal Studios, Tempozan and stops on the Osaka JR loop (like really straightforward getting to Osaka Castle). The area was quiet. The best thing about this hotel from my experience we're the staff. I really appreciated the concierge assistance getting advice help to take day trips out of Osaka. They were helpful, knowledgeable and just delightful to communicate with. On the last day when they saw us leaving they brought stickers and little toys for our kids, which was just so thoughtful. This was our first time in Japan with pretty much no Japanese language and travelling with a toddler and a nine year old. It just meant a lot to me to have friendly people help navigate the unfamiliar. We would have liked to go to the onsen and the buffet dinner, but our kids are not good eaters, so there were quite a few dinners eating konbini food (which was fine) when we were too tired to venture outside the local area. The buffet dinner and breakfast did look quite interesting from a walk by.

Absolutely great location for Universal Studios, it was one stop to Universal City on the train. We had a great stay all in all. The on-site Onsen was incredible! The rooms were reasonable sized with a beautiful view over the bay. Shame about no luggage storage, so put cases just sort of hung near the door. Limited wardrobe space, no drawers to unpack into. The breakfast was ok, a bit samey, but catered for many tastes. Cereals, pastries, dimsum and even ice cream! The gym was great, all new equipment and was pretty much always empty! Things I didn’t love….The beds and pillows are so hard, I left with a serious neck ache! Check in was automated, so there was no interaction with staff members and that felt a bit cold. We wanted to go for a drink in the bar and we were sat at the entrance door and when we asked to move further into the bar were told those tables were only for guests eating too. So it wasn’t really a “ bar” more just a restaurant. We didn’t stay for a drink near a draughty door!

Good location for the Universal Studios, which was our purpose there, 1 station to Universal City (station right across the street of the hotel) or 10-15 min walking. (There are several options closer to universal however, right in front of the main entry). Rooms were comfortable, good shower and amenities. Friendly staff. Convenience stores located near by (7eleven and Lawson).

Breakfast very expensive, does not seem worth, especially for families. Also, late for those who are planning to go to Universal (as you need to go very early to face the long queues). Room was not very clean (dusty) but manageable.

The rooms were very big. The staff were amazing, super helpful. They helped us send our luggage to our next accommodation. They were just amazing, attentive and super courteous, polite and kind. A Grade service. This hotel is close to universal studios aswell and across the road from station and bus stop right outside the front entrance. Prime location. It's luxurious living without the super expensive price tag. For what we receive we felt extremely blessed and happy with the hotel, room, facilities and staff. amazing 👏 Only downside would be the clothes dryers. Although the laundry room was crowded and busy at midnight even, I at least expected the clothes dryer rmto dry my clothes. I put it in for 1 hr and they were still damp after the hour. Otherwise everything else is exceptional.

Big hotel with great facilities. A bit far from the city, but perfect location if your destination is nearby. My trip was to watch a sport game in Ookini Arena, there was a shuttle bus from Sakurajima station which is right in front of the hotel, so it was very convenient. There’s 2 convenient store nearby, the hotel also has cafe, bar, and restaurants that I visited multiple times. The breakfast and dinner buffet was great, and the bar was quiet and comfortable. There’s also Universal Citywalk one station away, which has a lot of stores and restaurants. There’s a free ferry nearby to take you to aquarium and other attractions. Hotel staff are lovely and there are staff that can help you if you have questions about transportation and other itineraries. There’s an onsen, a gym, and coin laundry in the hotel which all I used during my stay.

The location is a bit far from the city if using public transport, but since my destination is nearby I had no problem and it wasn’t too expensive to took a taxi from the shinkansen station.

The hotel was so spotless and the facilities, especially in the public bath, were so good that all our family members were very happy with this hotel. It has great facilities for the price range and the view is amazing. I would recommend this hotel over the one right in front of Universal Studios if you are going to Universal Studios. The 10 minute walk can be inconvenient, but at this price, the extra 10 minutes is worth it to enjoy the hotel facilities. The ocean view from the public bath and the experience of the facilities make it a great place to stay. Don't worry if there are no restaurants nearby. You can take a free ferry 10 minutes away to the Tempozan Marketplace and visit the grocery store, and there is a microwave in the hotel lobby to heat up food.

Most of the staff were friendly, but some of the staff were not so friendly when it came to communicating in English.

We had walked into this hotel 2 years earlier to ask directions to our AirBNB & it looked so nice & the staff were so lovely we were sad we weren't staying there. So for this trip we were happy to see it was good value and booked. It is an easy 10-15min walk (or 1 stop on the train then 5 min walk or 8 min taxi) to Universal Studios Japan. It is luxurious, clean, comfortable and the staff go out of their way to ensure a great stay. We didn't get time to try restaurants or Hot Springs this trip - next time. You can book USJ tickets here. There a couple of small supermarkets (7Eleven, Lawsons) nearby. We were so glad we stayed.

The bus from airport to USJ no longer continues to the hotel, but this isn't the Hotel's fault. We got a cab with luggage to hotel and on the way back just walked. Free baggage storage at hotel or for 1500Yen you can get an extra large locker outside USJ gates to store bags in (if, like us, you are getting back on the bus after your day at USJ and don't want to have to go back to the hotel to pick up bags).