This is a review specifically for the rooms: deluxe king and deluxe twin My family of 4 stayed here in one deluxe king (room 801) and one deluxe twin (802) for 3 nights in Dec 2024 over Christmas. I had purposely book these 2 rooms for the balcony overlooking the canal. The toilet in 802 is newer than 801. 802’s balcony is slightly bigger. Room is sufficiently clean enough. I am not particular. Rooms are big and comfy. I used the balcony to enjoy a drink and do Timelapse The key point of these 2 rooms are the balcony. The price that you are paying is for the location and the beautiful view of the canal. The photos in my review are taken from the balcony.

Breakfast for all 3 days are the same. Probably very few will stay more than 1 night. You have to understand that it is a simple breakfast. My son said the onsen pool is small. It doesn’t bother me because I didn’t book this hotel for the onsen but for the balcony. I had to clear the snow from the balcony myself.

Location - excellent and walkable to main attractions. Room - modern and large Coin Laundromat - excellent for families

nothing

Location was fantastic. Walking distance to Sakaimachi street and good restaurants/beer halls. There was ample parking nearby with reasonable rates. We took the family room which was very spacious for 3 pax. Although Otaru is not known for its onsen, this hotel does have a decent onsen (albeit a small one).

They gave pyjamas which was a nice touch but it looked drabby that we were mistaken as cleaners by some people who checked in and asked us for assistance. Also, we are not allowed to wear those pyjamas to the breakfast venue, which means we have to change out of pyjamas for breakfast, then change back again after breakfast to go to the onsen.

Great location and view. Comfortable room. Friendly and helpful staff.

The hotel is well decorated. The aminities in the room are sufficient for our stay. The hotel is well located in the famous spot of Otaru town. It takes around 10 - 15 minutes walk to the train station. There are a lot of shops, restaurants and etc. nearby.

The first staff we met were not quite friendly to us. I think they may feel a little bit bored of the tourists. The parking lot is not free, it costs 1,200 JPY per night. I think the hotel should be more genorous for their guests about this.

The location can not be beat. Our view of the canal was gorgeous and made the stay in Otaru. The room was larger than any we stayed in while in Japan and the lobby was beautiful. Staff were all very friendly despite us being English speaking. If you've ever been an American in Otaru, that can be hard to find. Very walkable to a lot of restaurants. We were sad we could only stay one night, as there were a couple places in the warehouses across the canal we didn't get a chance to check out. I'm sure it's mainly for tourists but if you're having trouble finding a restaurant, we highly recommend walking to Denuki Koji. We had an incredible dinner experience at a tiny Yakitori restaurant there.Theres an onsen at the hotel that I regrettably didn't get a chance to visit but it looks beautiful. Definitely the place to stay if you want to be close to the canal and within walking distance to many historic Otaru spots.

Only that we switched a night to stay in Sapporo. It would have been lovely to spend more than one night there.

Lovely hotel in an incredibly handy location. Opted for the (not expensive) room upgrade and had a beautiful big room with a big bathroom. So comfortable, great location with parking.

There was nothing we didn’t like - the breakfast room was a very nice restaurant at night, the cafe open during the day had good coffee

the location was super. it was right next to the canal. close to everything you need to explore otaru as well. one thing i should mention is the breakfast. it was great!! i have stayed in some other hotels in other area but this breakfast was one of the best i have had in recent years.

onsen was okay. it was very crowded and didnt really have much "onsen" vibe if you know what i mean.

located right across from the Otaru canal, my room in the 6th floor had a small balcony overlooking the canal. The shower area and the toilet are two separate rooms so that's convenient if you're two people travelling. Front desk staff is very helpful. There's coin laundry and restaurants on premises. If you don't mind walking, you can walk to the train station.

the room containing the toilet is narrow. it's not an inconvenience. it's just a preference for more space.

The canal view room was perfect for The Snow Light Path Festival as we could watch from our sitting area when we had enough time out in the snow. The onsen facilities were clean, with good amenities, and breakfast was good. It is a great location - just a short walk to JR Station but of course this can be tricky in the snow and ice (we wear spikes). Also just a short walk to shopping streets and restaurants are all around.

The room is a bit dated and the bathroom small, but that's ok for the good price. We had the end room in a building and that end wall could be quite cold, sometimes making the room hard to heat adequately.