The service was good. The location was so convenient we could reach the hotel by walking through the under tunnel. There is a bakery at levels one where we could buy bread for breakfast everyday. The staff was so helpful to push my luggages to the hotel room for me when I was alone with my son.

Nothing much. Is just that there was not complementary parking. I didn’t realise the airport shuttle is not at the entrance of the hotel, we have to board the bus at the back of the hotel. But this has nothing to do with the hotel service. They were great they help used pushed out luggage to the bus stop.

Big room. Airport bus 22 is from airport to hotel and vice verso. Very easy to get to hotel. Make sure you buy round trip to save some money. Easy location to many good restraints by easy walk.

Breakfast is not good at all. Hard to eat. The other reviews were not correct or they have not been in Europe hotel breakfast. The shower room smell very bad. Like someone has not been taken the shower for many days. I was surprised to smell that. I thought Japan is a very clean country. The carpet looks old. Wish they replace it with wood look like floor. It will feel cleaner and modern.

Location is perfect. Close to downtown. So many places to shop and eat. And yet still we could experience skiing at Ban K. Also we hiked in Maruyama Park after a nice snowfall, which was great. We also visited Maruyama Zoo, which is an ok short winter activity, but probably nicer in the summer.

The only rooms available were smoking and our kids barely made it the first night. But we got some help to open the window and all was ok after we aired out the room for 2 days.

Excellent location in the heart of Sapporo city. We were there to snowboard the surrounding resorts and this was an excellent base. Parking on site, easy access to the underground shopping precinct and restaurants which maze on for miles, super helpful staff and spacious rooms with excellent climate control and all the amenities you could need. Good bathroom, spacious with excellent water pressure. Good selection of restaurants (we didn't use them) but there seems to be something for everyone.

No "boot room" to store snowboards and boots so had to take them back to the room everyday.

Great location, possibility to use underground passage from the Sapporo JR Station all the way to Susukino area. Clean room, good amenities, clean bathroom and lovely bed and pillows. For a single traveller the room was enough sizewise since it was mainly for sleeping and tidying up. Opted for buying breakfast from conbini and stored it in the minibar provided in the room. Nice and helpful staff.

Maybe a little bit outdated features and furniture in the guest room but it didn’t bother me, really, because the room itself and the bathroom were clean and everything worked fine.

Good location. Easy access to airport limousine bus which is just right next to the side entrance of the hotel. We have had two very different experiences with the hotel. The first stay and the second stay were 2 days apart in different building. We arrived at the hotel on the 1st night about 10:30pm because of the night flight. We were given room 510. The room looked pretty old and had a weird smell coming from the bathroom and the unpleasant smell lingering the room the whole night. We didn’t have time to make a complaint the next day as we had to pick up our hired car to head to Otaru. We also had booked in advance another 2 nights at the same hotel for when we come back from our driving trip. If not because we already paid in advance with no refund condition we would have canceled the last 2 nights. But luckily we were given a room on Annex building. The 1st night we booked was a twin room and the other 2 nights we booked was a triple room with view. The triple room was much spacious and much much nicer setting 🙏🏻 although the facilities looked dated but it still had that grand atmosphere. The staff throughout the hotel were all professionally trained as per the 5 star hotel standard, very friendly, helpful and courteous 👍

Furnitures and facilities are dated but still comfortable

A hotel with history, this accommodation was in a convenient place located roughly 10mins from Sapporo Station or 5mins from Odori Station. The underground pathway makes it easier to go to and from both stations without walking outside in the sun/rain. Plenty of shopping malls and restaurants all in walking distance as well as attractions such as the Sapporo TV tower. Amenities are well stocked and all staff were friendly and professional. The room was very clean and spacious. The breakfast buffet had plentiful of options from Japanese to Western foods and some Hokkaido specialties like soup curry. It is also one of the few hotels where the airport limousine bus stops so is easily accessible to/from Shin-Chitose airport.

None

Very large room. Location was great with a short walk from the station via the underground walkway - though the directions from the station were a little confusing - but that isn’t necessarily the hotels fault. Older hotel but very clean.

Mizar lounge (with fire place) wasn’t open during the week - very disappointed as we were looking forward to using it after a long day exploring on a winters day. Other outlets are only open in late afternoon/early evening (bars). There is a Starbucks attached and a couple of restaurants. No on-site coin operated laundry, microwave or ice machine - but housekeeping provide ice. No coffee machine but coffee and tea and kettle in room.

Location...location...location. Only book the new East Wing because you get control and set the mode and temperature of your room air-conditioning unlike the old wing. The new East Wing also gets updated bathrooms. The old wing gets central air conditioning and in winter it can get unbearably hot and humid in the room with no respite from the heat. The hotel is conveniently located near Sapporo Station (JR) via the underground walkway mall. You skip all the cold, snow, slush or ice which can make walking difficult or safely. Shopping and food is also nearby and at every corner. You can also easily rent a car/SUV/MPV from nearby car rental companies. My family rented a Subaru LayBack (similar to Levorg but with higher ground clearance useful in deeper snow condition) from Nippon-Rent-A-Car near Sapporo Station and it was a convenient and straightforward.

The check-in female staff showed impatience on her face and speech when her 'Japanese' English was hard to understand.

Good location. Easy access to and from the airport. Strategically located. Can easily walk to most places in town through the connected underground—many eateries and shops around the hotel. Room is generally bigger than the others. The staff were very courteous and helpful. From the reception to the housekeeping. Housekeeping was top-notch. The housekeeping staff did their best and worked quickly to ensure the room was cleaned on time. I have no doubt I'll stay again.

Nothing. Everything was perfect.