The hotel was exceptional as expected, The floor was clean and we can only walk bare foot around the building. The quality of the food (breakfast and noodles) were very good and totally worth it. There were a lot of high quality food available for breakfast. The public bath was small but there were all the facilities needed. The sauna and cold water bath were perfect after a long day of travel. The rooms were larger that expected and could fit two fully opened large luggages easily. The rooms were cozy and the single beds were very large and comfortable. It was near the Sendai station and the large shopping street so it was very convenient. One of the best hotel chain and will definitely book this chain of hotel when it is available.

The wifi wasn't the best but acceptable

The hotel is located within a walking distance from Sendai station and the shopping street is just a stone throw away so it is very convenient. The staff speaks good English which is a surprise and a bonus since it is a traditional Japanese hotel. The room is a bit small but not a problem. It has a big window allowing the sunlight in. The breakfast buffet is the best and worth every penny. It serves high-quality food and very tasty too. The best part of the hotel is the onsen on the top floor. It is perfect for relaxation after a long day.

The pillows are hard and small. I understand that it is Japanese style. It would have been more comfortable if the pillows are softer though.

The hotel was exceptional as expected, The floor was clean and we can only walk bare foot around the building. The quality of the food (breakfast and noodles) were very good and totally worth it. There were a lot of high quality food available for breakfast. The public bath was small but there were all the facilities needed. The sauna and cold water bath were perfect after a long day of travel. The rooms were larger that expected and could fit two fully opened large luggages easily. The rooms were cozy and the single beds were very large and comfortable. It was near the Sendai station and the large shopping street so it was very convenient. One of the best hotel chain and will definitely book this chain of hotel when it is available.

The wifi wasn't the best but acceptable.

Location was excellent; right outside the Hirose-dori station. In addition, it was a mere 2-3 minute walk from the Hirose-dori Shopping Street, with any kind of food, shopping, games you could imagine. Rooms were decently large for a Japanese hotel, and the hotel was extremely clean. Onsen was amazing, and never too crowded, as you can see the occupancy from the TV screen. I especially loved the free nightly Yonaki-soba!

Very nice rooms and staff, great breakfast spread.

Onsen strictly forbids tattoos!

It's a return stay for us. The hot spring opens from 3pm throughout the night till 10am, very nice to relax. There are even free ice lollies at night and free yakult in the morning. The flexibility to extend checkout for a reasonable fee is very helpful too. Location is perfect, 10-15min walk to Sendai station and several restaurants, cafes and the famous Mitsukoshi store in the neighbourhood. Staff can speak english and are very helpful. We had a good rest before a long flight home, thank you!

The room and whole hotel were fantastic. I was a little skeptical if I would use the spa and the sauna, I did, and it was great. The spa and sauna do get busy at times, mainly early evening, so checking how busy it is on the room TV before going up to the spa is recommended.

This is not a complaint, just an observation, the kettle seems to take ages to boil. Everything was really great at this hotel, and it will not disappoint if you are wanting something more traditional Japanese.

Baths were great and the pillows and bedding all really comfortable. Having a humidifier in the room was good

Not much - it was expensive! And I don't like paying a lot for hotels... But it was very comfortable. We didn't bother with breakfast - that seemed prohibitively expensive (close to ¥10,000 for a family of four is a lot in Japan where you can get a decent morning set for ¥750)

+ Very clean and modern renovation while keeping the essence of Japanese culture. + Natural onsen with free ramen and popsicle. + Conveniently located in the centre, easy access to all the sites and shopping malls.

- Night parking nearby is quite pricey, we parked from 19:00-next morning 10:00, costed us $3300 yen. - The outdoor public bath is quite small, could only fit 3 people.

The hotel is fairly moderate in size and that made it feel quite personal( Not too many people which is a bonus in Japan). For a Japanese Hotel room it was generous in size. A tip for a would be visitor. The standard pillow is firm and hard but you can ask for a soft pillow and the two together make for a good night’s sleep!