I like their amenities. The drink bar offers a wide variety of options, including soft drinks, coffee, and soup. They also provide soft-serve ice cream and snacks for kids. Baby essentials are included in their amenities as well—diapers, baby lotion, baby shampoo, baby oil, and bathing supplies. The play area is spacious enough for children to enjoy, and the relaxation area is also wide and comfortable. In addition, the staff are friendly and helpful. Some staff members speak English, so foreign guests should have no trouble checking in. We love this hotel, especially because it’s child-friendly and family-friendly.

Nothing

Family-oriented hotel with a fun community area and lots of amenities, close to Sendai station and the shopping streets. Staff was very friendly, and even the non English speakers were very attentive and helpful. We liked that the room was more spacious and the gym allows for more variable training than in other hotels, plus the bed was very comfortable.

Considering the price, we found some of the amenities rather cheap, esp. the free coffee and the 'welcome drink', which was a highball or lemon sour pre-mixed drink from a massive plastic bottle poured in cups. Sometimes less is more, and this gave us a hostel impression that didn't fit the overall experience.

The property is very new and clean. There are lots of amenities for customers to use, and there are playgrounds for children. There are unlimited soft drinks and soft serve for customers, which was very nice and some snacks. The staff can speak English very fluently, which is very exceptional in Japan, since most of other hotels stuffs cannot communicate in English very well.

The only downside there is that the place was very cold not in the room, but in the common area, the corridor was very cold, but that doesn’t affect the day so overall the place is really good.

The location is excellent. It's just two blocks away from Sendai Station. It is close enough yet not directly facing all the buzz. Because it is newly renovated, so it is very modern and clean. The room is huge in Japanese standard. There is a study table and a coffee table, so it is just right for mine and wife's need. I must mention the freebies corner. There are soft drinks, coffee, tea, soup, ice-cream and a lot of tidbits, and a huge guest lounge where you can rest and chilled before going back to the room. Also must mention is the toiletries corner where you can collect whatever you need. Just spoilt with choices. Another worth mention is the lady traffic controller who direct car parking gave good and clear instructions. Thumbs-up.

Nothing much.

LOVED the lounge with all the different amenities! Ice cream, coffee, soup?! And board games! Plus allllll the additional back up items came in handy. They even had diapers stocked ready to go for guests! If you are a family with littles, this is the hotel to stay at! Play area was amazing too. Staff was exceptional, and really catered to our needs. Cribs/bassinets available.

Royal Host restaurant attached to the hotel has a set brunch menu. You couldn't order just one individual meal, and so it's not a typical Royal Host restaurant.

Very good location and facilities including breakfast and providing free ice cream and drinks. The rooms are clean and well maintained. Hotel sfaff provided professional service although language was sometimes a problem.

The washing machines were always fully occupied. Some users came to take out their washed clothes from the machines for a long period of time after the machines had stopped. An effective system should be set up to prevent such situation.

The amenities here exceeded my expectations. They had a bunch of items available to borrow if needed and the children's play area was perfect for our toddler. The snack/drink bar was also great for just relaxing or playing a board game. They even saved an item we left behind in the room. The location itself was also super convenient to Sendai station.

Honestly, everything was great and I would stay here again when I visit Sendai in the future. No complaints 😃

Room was clean and very centrally located near Sendai station where all the shopping malls and restaurants are. They are also very generous in providing additional amenities that guests could take any time from the main lobby. Highly recommended and I would stay at the same hotel if I ever returned to Sendai.

A bit on the pricey side

The snack bar is free with some good snacks (crackers, coffees, ice creams, and soup). The free amenities are wonderful - they have a lot of options for you to choose for free, including tooth brush, facial cream, facial mask, and many others. There is a paid onsite laundry room as well.

About 10 min's walk from the train station, but not a big deal.

I expected a tiny room because it was the cheapest option around Sendai Station. But I’ve got a big room (in Jp standards) with a big bed, I even had a place to do yoga in the room. The bathroom was comfy too, with a big bathtub. The bed was very comfortable. The staff were very helpful and fast. I couldn’t return to hotel to pick up my luggage on the next day, so they agreed to help to send it to my address in Kyoto. All these things made me very satisfied. Will stay at Richmond Hotel on my next time in Sendai.

Nothing, everything was great