The property is very new and clean. There are lots of amenities for customers to use, and there are playgrounds for children. There are unlimited soft drinks and soft serve for customers, which was very nice and some snacks. The staff can speak English very fluently, which is very exceptional in Japan, since most of other hotels stuffs cannot communicate in English very well.

The only downside there is that the place was very cold not in the room, but in the common area, the corridor was very cold, but that doesn’t affect the day so overall the place is really good.

The location is excellent. It's just two blocks away from Sendai Station. It is close enough yet not directly facing all the buzz. Because it is newly renovated, so it is very modern and clean. The room is huge in Japanese standard. There is a study table and a coffee table, so it is just right for mine and wife's need. I must mention the freebies corner. There are soft drinks, coffee, tea, soup, ice-cream and a lot of tidbits, and a huge guest lounge where you can rest and chilled before going back to the room. Also must mention is the toiletries corner where you can collect whatever you need. Just spoilt with choices. Another worth mention is the lady traffic controller who direct car parking gave good and clear instructions. Thumbs-up.

Nothing much.

Very good location and facilities including breakfast and providing free ice cream and drinks. The rooms are clean and well maintained. Hotel sfaff provided professional service although language was sometimes a problem.

The washing machines were always fully occupied. Some users came to take out their washed clothes from the machines for a long period of time after the machines had stopped. An effective system should be set up to prevent such situation.

Room was clean and very centrally located near Sendai station where all the shopping malls and restaurants are. They are also very generous in providing additional amenities that guests could take any time from the main lobby. Highly recommended and I would stay at the same hotel if I ever returned to Sendai.

A bit on the pricey side

The snack bar is free with some good snacks (crackers, coffees, ice creams, and soup). The free amenities are wonderful - they have a lot of options for you to choose for free, including tooth brush, facial cream, facial mask, and many others. There is a paid onsite laundry room as well.

About 10 min's walk from the train station, but not a big deal.

I expected a tiny room because it was the cheapest option around Sendai Station. But I’ve got a big room (in Jp standards) with a big bed, I even had a place to do yoga in the room. The bathroom was comfy too, with a big bathtub. The bed was very comfortable. The staff were very helpful and fast. I couldn’t return to hotel to pick up my luggage on the next day, so they agreed to help to send it to my address in Kyoto. All these things made me very satisfied. Will stay at Richmond Hotel on my next time in Sendai.

Nothing, everything was great

Excellent location, in a quiet area just few minutes walk away from the Sendai Station. Our room was big enough to fit in 2 mid size single beds plus space for opening our suitcases. Everything was clean. Staff were warm. There is a relaxation area with machine for coffee and tea.

Nil

Clean hotel, staff was very friendly and helpful. We are English speaking and they were great with answering our questions and helping us. We did not use many of the free baby amenities but were very impressed and appreciated the thoughtful kid safety designs.

None

Artistically designed interior was plain but absolutely beautiful. Rooms were fantastic. Best hotel I have stayed in in Japan! Play area for children off the lounge was perfect for families.

Location downtown

Spotless clean+ amazing play area for kids . It was an excellent surprise. Also the free icecream (and goodies) are a big plus

I didn't like the parking price 1500 the for the day is quite a lot