Great location fantastic views of the city .Breakfast was lovely delicious selection of fruits cereals Japanese pickles rice stew ,cakes breads and salads and much more .Food always of a high standard served by friendly helpful staff.

I think although the bar is usually open in the evening sometimes it is used for private events which people staying in the hotel are not aware of .The bar area is too big and would benefit from some kind of division to make it more friendly and cosy .

A perfect stay for us. The best thing is the view over Sendai, as the Westin is one of the highest buildings in the city. The staff was always very friendly and tried to satisfy all our wishes. Breakfast is magnificent, you have so much choice for the price. We speak a little Japanese but compared to other places in the area, the staff was very competent communicating in English. We will stay here again if we come back to Sendai.

Nothing to complain about.

It was a beautiful hotel and we also got the deluxe room so it was very spacious. The view was absolutely stunning. We did not get the breakfast since we usually don't have breakfast.

The location was a bit far from the Sendai station, about a 15 min walk. It's not too far but it was inconvenient with a suitcase. Unfortunately they would not let me acquire Marriot Bonvoy points because I booked through booking.com. Next time I need to remember to book directly through their site.

The most outstanding part of your hotel is your staff. Everyone was kind, attentive, and helpful. A Special THANK YOU to the front desk staff, Mr. Tanaka and Mr. Noriz (spelling may be incorrect), who went out of their way to help me find an interpreter for documents I needed to complete my family registry for my mother. Mr. Tanaka was so helpful and diligent in getting some names/phone numbers. Thank you Front Desk Staff!

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Good location near Sendai station and a short walk to Ichibancho. Excellent breakfast. Staff very helpful.

We stayed 4 nights. Food and snacks in Executive Lounge were almost the same each day. A little variety would be good.

No leaks in the shower door. You can always evaluate the quality of a hotel by its shower. A great hotel has taken care of the details, down to things like not a drop of water escapes the glass shower room.

It took 45 min to get our luggage after leaving it at the front desk

Very good breakfast although i appreciate more Western food. Very good location including free parking if u have a car Nice room with Espresso coffee machine.

1. I personally dont like hotels that lobby & check in are on high floor- this place- 26. 2.im Marriott member & they dont grant free upgrade.

in breakfast, it is better for the staff to seek customer's preference of table location, e.g. if by window or not once they allocate the tables

inconvenient to use WIFi once we leave room. The Free WiFi is not available in hotel wide.

The staff was helpful and friendly, and the rooms were fantastic!

The location isn't the most convenient as it's about a 10-15 min walk from the station. But it's not unreasonably far so it's manageable.

The location is excellent and stone throw away from both Sendai Station and the morning market. The staffs are very helpful and friendly especially Yuki who has extended his help to call to locate my ipad.

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