Location was perfect for travelling around Sendai and the local area. The room was just big enough for two people and their luggage. The room was very clean and the towels were changed daily. The housekeepers were very nice and would do anything in their power to make your stay more comfortable. Everything in the room worked and was in good working order. The front desk stored our luggage after check out and arranged for a van to the airport for us. They were very helpful and kind. Recommend using Google Translator, since the hotel staff doesn't speak very much English,

Breakfast got boring after a few days, since it the dishes on offer never changed. Coffee was terrible, as in most Japanese hotels.

Location is great. This is within the Sendai train station complex, so access was very easy and convenient. The hotel facilities are beautiful with several restaurants serving various kinds of cuisine. Room was a decent size for Japan, comfortable, clean. There is a mini fridge, hot water pot. We enjoyed a buffet breakfast at Serenity restaurant which served many local foods.

Mattress was a little soft for me, but probably fine for others. Staff were courteous, but not as friendly as other hotels in Japan. That isn't to say that service was subpar. Service was fine.

I loved staying here—the view in the room I got was nice and what I imagined. Fast wifi as I am working whilst travelling, telly has Netflix and other streaming services, loved that I can sit by the window, comfy pillows though the bathroom lighting could’ve been better but all good! Staff are also very very kind and helpful!

Staff is very helpful, answered all my questions (even when asking for direction to other cities). All requests for the rooms are met. Outstanding service. Amenities within the hotel is also perfect. The hotel is also super conveniently located right next to the metro, easy access to everywhere else.

None that I can think of.

Great location adjacent to the train station, and hotel retains a 1990's elegance if also a bit of fustiness. My room was comfortable if slightly worn with nice west view over Sendai. Very clean and wifi worked well. Bathroom sparse but fine. Booked in advance so great value for money.

Arrived at 1430 and told to wait for 1500 check in...I realize some old-fashioned hotels in Japan do this...but seriously?

When we booked non-smoking room was not available so we had to book a smoking room but the smoking room we got didn't smell like cigarette at all which we assumed that it was well cleaned and maintained! The hotel was right next to Sendai station and the shopping mall which was very convenience for us to travel around tohoku area using Sendai as a hub.

Location

The other reservation asked for a handicapped room and there was no Confort for the handicapped (my mom), we had to buy a chair for the shower. My mom can not bend very much her legs and the brought a very low chair (traditional for household baths in Japan, not for handicap) As I was sleeping with the two elders I decided to work in the lobby and they told me they would shut down the lights! I have never experienced a lobby that outcast their guests! The concierge, very good!

I had booked 2 nights at this hotel but my plans changed and before I arrived I needed to add another night. Didn't change it properly on my booking.com reservations. Very grateful to receptionist at Hotel for working it out in English language . Thanks for an upgrade for the 3 nights.

The location is good. All the shopping malls are connected via the overhead bridges at level 2, we don’t even need to go to level 1. It is so near to the station and when we were there, there was even a Christmas fair, selling festive goodies.

Nothing

Room size was great. Shower head was one if the best I have experienced I a hotel. Staff were super friendly and helpful

Kettle took a while to boil, the bed was a little hard for me