This was my second stay with AYA and as always it was perfect for a family of four. The hotel is very close to everything. You have Ueno Ameyoko, Asakusa Kappabashi, Iriya Metro Station and JR Uguisudani all within 15 minutes walk. The metro is just a few minutes away. Rooms are spacious for japanese standard and comfortable, beware though that beds are stiff but that could easily be fixed by the host by getting some additional mattress pads. The staff is very accomodating and even provided a microwave when asked. The area is residential and quiet and there's two supermarkets around the corner. A drugstore, konbini and even some izakayas and ramen shops.

The beds are pretty stiff. Add mattress pads.

I traveled with my family of which are two small children and the room was very comfortable. The room is in Iriya which is very quiet and calm since it's mostly residential. Iriya subway station and JR Uguisudani is within walking distance and Ueno is only one stop away for a multitude of bars and restaurants. The staff was very accommodating and arranged a brand new microwave for us when we requested it. We asked for extra cleaning since the kids made a mess and it was taken care of quick and without any issues. The room has an excellent bathroom with a comfortable and nice bathtub. Perfect. There was a super market around the corner which had everything we needed in terms of breakfast and food. We're very happy and I will likely return.

- The mahjong table and office chairs are a weird choice for table but it worked for us. - No elevator (I don't care though but can be an issue for some). - No staff (again, can be an issue for some).

I liked how spacious the room was. Typical hotel rooms in Japan are teeny-tiny but this one had plenty of space. I liked how it was a tatami room with futon. The neighborhood is nice and quiet. There's a bathhouse a few blocks over.

I did not like that it was further from a train station than I realized. I speak Japanese so it wasn't too difficult for me to navigate to and from the train station.

Really great location for exploring either Ueno or Asakusa. No staff on site but very easy to check in/out with instructions provided. Room is a good size for family of 4 with kids (bathtub). We enjoyed our 2 nights and would stay here again!

Narrow stairs to get up to the 5th floor with luggage (no elevator). Manageable for us but might be a challenge for those with mobility issues. Would appreciate a later check out time.

The area is very quiet. It is near the train station and different grocery stores. We love how spacious the room was. It ia very different compared to other hotels we've stayed in Japan. I love the self check in and check out. Our check in time request was earlier than expected. The room was very clean, amenities were provided, and a lot of.space for our luggages.

Nothing. Our stay was amazing. We'll definitely go back.

Big space for the rooms and the bathroom. Easy access to the hotel location. Staff was super friendly and helpful.

The property did not have lift to the rooms. The door does not lock automatically and the people can come in when their face were scanned at the temperature camera. Should have put a warning to lock door manually, would be a great help.

The hotel was spacious and clean. It is located walking distance to a train station that connects to majority of the stations in Tokyo. It also located next to a great restaurant.

There's construction so early morning noise might be an issue for some.

This is my first stay at here. Our family was so amazed of the room cleanliness and spacious for 4 of us. Near train station and just about 7 minutes walk.

But, our stayed at 4th floor which it doesn't have lift.

Easy contact less check in and check out. Self-service store luggage after check out. Down the road, just 1 minute away, there is AEON supermarket and a laundry shop. Spacious room for 2 adults and 2 kids.

There are no lifts. Those with large luggage must be prepared to carry it up the stairs.

big room, large size bathroom and toilet. Nice quiet neighbourhood. The hotel was also very kind to let us keep luggage after check out as we had a late flight.

no lift to 4th floor unfortunately