Prompt chat replies from staff, and they reconfirmed my request upon check-in. Was a little anxious of the stay as there were barely reviews of the accommodation when I booked few months back. Place is really near to train station, not to far to commute to different places to the city. Exit A4 is definitely the nearest to the hotel, but if you have really big, and heavy luggages, you can use exit A6 where there is lift. There is also lift in the apartment. Lawson is the nearest convenience store from the apartment. It's a quiet neighbourhood, and as a girl, I felt safe walking around at night. All the staff are friendly, and nice. They were extremely helpful too! We needed assistance with restaurant reservation as we do not have Japan phone number, and they assisted us. Not only that, they even assisted us with best route to a place we needed to go as Google was not that helpful. Room was big enough for family of 4-6. The bed, and duvet was very comfortable - not to mention the tatami too! Pajamas, and soap are all included. The best thing of this place is the washing machine, and mini kitchen. Ps: put lesser load for clothes to dry when using washing + dryer function to make sure clothes are really dry! 5 nights felt too short, but it was great. My friends, and family enjoyed our stay here. It was my first time to Japan, and this stay has made my vacation even better. Hope to come again in the future. Thank you to all the staff! :)

extra space/ place to hang our clothes/ towels. the hangers was just enough to place our clothes but since we have 3 people in one room, we didn’t have space in the toilet to put our towels.

The staff were incredible. They had a good grasp of English, and while this wasn't expected, it certainly enabled us to have more conversations with them. This created an even more welcoming atmosphere everytime we came back for the day. We booked two rooms (separate bookings) and they kindly placed us on the same floor. Very considerate. An in-depth check-in procedure let us know the room cleaning schedule and how to operate the washing machine. They familiarised us with the three aircon units, rubbish sorting and tatami area. We were able to dry our laundry on the balcony. The kitchen has suitable items for making meals if you are so inclined. The street is nice and quiet and a short walk to Morishita station (S11 on the Shinjuku line). The downstairs foyer has a nice communal space to begin or end our day with the snacks provided. I would highly recommend. We were able to stow our luggage before check-in and after check-out to suit our plans for the day.

Every person that we came across at the front desk spoke English and they were all super friendly and helpful. Location was great, quiet but train station was just around the corner. Supermarket a few minutes away. Lots of convenience stores nearby but also lots of options for meals. Having the washer & dryer there was really handy and it actually dried the clothes so could easily set and forget. Heat pumps in both bedrooms and living area so well suited for all seasons! For the size and location, it was well worth the price. Having two separate bedrooms that weren’t overly cramped was really rare to come across during my search so really glad we came across East Square. Perfect for our family of two adult and two young kids.

Staff are all very friendly and helpful. The room is just like the photos, very calm Japanese interior style but modern. It's like having your own apartment in Tokyo - perfect for a family. The apartment is in a quieter part of Tokyo, which we actually loved! It was great visiting the hectic business of Shinjuku, Shibuya then retreating to the hotel in a chilled quiet local neighbourhood. There are still restaurants and convenience stores nearby but it's only busy with locals. It's also very conveniently close to Morishita station which is serviced by two train lines - one of which goes direct to Shinjuku which makes sightseeing easy and convenient.

The room was exactly what we expected. We wanted to find a space with a common area and two separate sleeping spaces for 2 couples and it offered exactly that. There was an elevator to our floor and the check-in check out was seamless. Staff was exceptional in helping us and always greeted us with tips and questions to improve our stay. There were appliances if you chose to cook in your room. There's a washer in the space and very helpful English instructions. There's even additional sleeping tatami area. It's very close to a subway station that ran close to the major lines to tourist attractions. Because it was in a more suburban space compared to the city life it was relatively quiet all around. Very enjoyable stay!

The only thing we noticed was slight mold / wood stains on the counter in the shower room by the sink. I imagine it's because it's just a very wet space there so unless you keep the fan running and doors open most of the time it could lead to that. Regardless everything else was spotless!

The hotel was amazing! The staff were all lovely and very helpful. I was in contact with Yu Mihara-san through Booking, and he always answered my questions in detail. He also welcomed us at check-in and even helped us with parking. Since we parked a bit far from the hotel, he walked with us all the way to make sure everything was okay. The rest of the staff were also incredibly kind and friendly. The location is perfect, and the rooms were clean and comfortable. Yu Mihara-san also gave us clear instructions about everything we needed to know. I highly recommend this hotel!

Everything was amazing.

A word of caution, received scam emails from booking.com that my booking may not go through and to input my credit card details. The hotel was so efficient that they immediately informed me not to click on any link and it is a scam. So impress. I had a family of 4 person so the 2 bedroom suite was just right. the hotel was situated at a residential area and was nice and quiet. It is also safe as my family frequently went out at night to the convenience stores. There was eateries and convenience stores near by. The train station was only about 600m away so very convenient. We reached the hotel before the standard check in time and left our luggage with the reception. when we came back, they already put our luggage in the room !!! So impress. The apartment was spacious, clean and well equipped with induction cooker, microwave, cutleries etc. The best was the washing machine. The staff like Yu was very nice and friendly. They could speak English. Would stay there again if we ever go to Tokyo again.

There is nothing we did not like.

2-room suite was comfortable, spotless, had everything we needed. Beds were comfortable. Decent size, possibly considered spacious, for a Tokyo hotel room. Just right for 4 people. Close to subway station, eateries, convenience stores, short walk to a large supermarket. Staff were friendly and helpful, especially Yu who proactively helped us with all our requests and questions. Staff were conversant in English, so no issues with communication. Enjoyed the low-key, quiet residential vibe of the neighbourhood.

Would have been nice if hotel had a hot tub for guest use, or cable tv, but not a big deal in the scheme of things.

Great space for a family of 5, everyone had their own area and didn’t feel crowded. Even though it’s a bit out of the way from the main sights, it was around the corner from a metro line so getting around was very easy. There were a few nice places to eat nearby. Had dinner a couple of times at a small Korean restaurant. Highly recommend. The hotel apartment was clean and had everything you needed. There was a washing machine in the room which was helpful. The staff were very attentive and helped us organise our luggage to be transferred to our next hotel.

The staff were fantastic and they provided excellent communication. They were very responsive to any questions asked and always friendly. The room was clean and tidy, with everything needed for a comfortable stay. Loved the washer/dryer in the room. The property is very close to a great train station, kombinis and supermarkets. Getting to and from Narita Airport, or anywhere in Tokyo is very easy from the property.

As the bedroom doors are shoji, there is no sound insulation and light went straight through them. There was a bit of a funny smell coming from the kitchen sink, nothing too bad.