Staff are Top tier professionals.

Dust is a small problem. It is still pretty clean everywhere but everything above 1.8m has some dust around it.

comfy pillows and bed. (despite a little bit small for 6feet tall individuals. right next to Hanzomon (Z line, purple) station, and close to Shibuya stop (same line). Little further from the airport, would suggest only suitcase and you have to be ready to walk so so so farrrr~~ Thank God, we have the private driver, it save us lots of time struggling of walking (having golden aged families). Very fortunate with the nice weather and not hot but chilly.

The hotel location is good just next to Hanzomon subway station and just 5-10 minutes walk from the Imperial Gardens. The hotel facilities are quite modern. The room was rather small, but this is common for Japan and especially Tokyo. Breakfast is very diverse with both Japanese and Western options. The cleanliness is on the high level even relatively to the Japanese already high standard.

There are construction works next to the building from 8 to 18 every day except Sunday. The hotel management should be more transparent on this issue and inform in advance those guests whose rooms look at the construction cite on possible inconveniences and propose some compensations.

We stayed 8 nights. Quite and convenient location for our travel around Tokyo. I love the coffee machine, UCC capsules, which has green tea option too. Daily complimentary bottled green tea, face masks, travel size skincare, bathsalt, etc. Housekeeping is excellent. They always replace towels, add 4 bottles of drinking water. Generous supply of toiletries. 2 sets of pyjamas, comfortable to wear. Room is a big compared to Tokyo city hotel rooms, can fit our 2 luggages with room to move around. Queen bed is comfortable. Concierge speaks good English.

Most of the restaurants around the hotel is closed on Sunday.

Room was good size for Tokyo. Bed was comfortable. Situated right across the street from Hanzomon station, and between a family mart and a 7-eleven on the same block. Staff was helpful and attentive- they offered directions and a map when I asked a question regarding an outing I had planned. Breakfast buffet had a better selection than most, with allergens clearly labeled (and Omelette station was excellent). Overall great value for price.

No complaints about hotel. Location note- While extremely close to Hanzomon station, Hanzomon Line itself isn’t always the best line for getting around to many parts of Tokyo, so location is not as ideal as it might seem if you have never been to Tokyo. The entry to Imperial Palace and gardens is also on the opposite side from Hanzomon, so keep in mind if you planned to walk there as I did. Overall, this is not an issue with the hotel, just something that was relevant to my experience of the location.

Closeness from Hanzomon station (Tokyo Metro Hanzomon line). From Narita take Keisei Access Express to Oshiage SkyTree station and connect to Tokyo Metro line. It's easier this way than going to Keisei Ueno then take Ginza line for Shibuya and change to Hanzomon line. Facility albeit slightly old-fashioned is clean and not as cramped like newer ubiquitous "business" hotels. Laundry service was quick and excellent. Check-in starts from 3 pm and no early check-in option is available. They can keep your luggage if you head off for your Day 1 sight seeing. There are two 24/7 combini stores nearby and a Soba/Udon bar and a coffee shop nearby. Using Hanzomon line, it's easy to get to city centres within 30 min., Yet small Hanzomon station is not crowded excepting rush hours

A small point but wash basin taps are separate and can't mix hot/cold water.

Located in a central office district, the hotel has a reasonably spacious rooms by Tokyo standards. Clean and quiet accommodation a few minutes from the Tokyo Metro Hanzomon Station (Hanzomon line). Two convenience stores (Lawson, SevenEleven) are nearby. It is easy to flag down taxis in the street right in front of the hotel.

A minor thing: Taps (a mixing tap) at the basin work but hot/cold taps turn in the opposite direction, which is counter-intuitive.

10 meters from the entrance to metro. 30 meters from 7/11. Quite street and neighborhood.

No laundry service and the machines are slow and not useful.

Excellent location - you see the hotel the moment you step out of the train station. Location is also quite central to most of the main areas (around 20-25 minutes from Shibuya, Shinjuku, and Tokyo station). Seconds away from a 7-Eleven and Family Mart which was convenient for mornings and evenings. Despite Tokyo being super busy, this hotel is located in a very quiet community which was nice to wake up and come home to after a busy day.

There was limited space, which wasn't an issue for us since we knew that going into it. That said, they do an excellent job with optimizing storage with cabinets and hooks

Room was clean. Staff spoke enough English to help us with check in and basic things. Every night, there was a table of goodies (face masks, decaf coffee, creams, mouth wash etc) to unwind at night. Bath tub was a nice plus. Shower was strong and hot. Comfy pajamas given. The location is also great. Walking distance to the very pretty Imperial Palace East Gardens. Metro is just across the hotel. Lawson's, Family Mart, Aeon, cafés, restaurants, post office all within 2 minute walk. You can buy the one, two or three day metro pass at the reception at the correct and fair price (no mark up)

Nothing, everything was great.