Good location and services with water, coffee, and tea available in the room. Also a nice coffee or Japanese green tea service available from 4-8pm daily in the “refresh lounge.”

VERY strict on check-in time. Would not even let me walk up to the reception desk but stopped me near the door to say I couldn’t check in until 3:00. Not a very welcoming first experience. Also the “triple” room is not really a triple. It’s a double room with a smaller bed brought in.

A Hidden Gem That Gets the Details Just Right Every so often, you come across a hotel that quietly gets almost everything right—and Hotel Niwa did just that. This boutique-sized hotel made my first visit to Tokyo feel extra special. The rooms are small, but incredibly well-designed. There’s nothing flashy here—just simple, thoughtful touches: a bedside rotary dial to dim the lights, seamless casting to the TV, and a perfectly shaped bathtub. I’m not even a bath person, but with the bath salts provided and Tokyo’s delicious water, I found myself soaking almost every night. The breakfast buffet was one of the best I’ve had—an ideal balance of Western and Japanese offerings. The 3rd floor community space was a real standout: peaceful, beautifully designed with water trickling outside, and a variety of seating areas, including a cozy tatami section. Whether you’re unwinding after a long day or easing into the morning with a book, it’s the kind of space you’ll truly miss. There’s also a rooftop area perfect for quiet reflection—my sister used it every morning to set her intentions for the day. This hotel isn’t brand new, and you can tell it’s been around for a while—but in the best way. It’s well-loved, well-run, and crafted with care. What really sets Hotel Niwa apart is that they’ve clearly learned from experience and put those lessons into action. Every detail feels intentional. These folks are masters of thoughtful hotel accommodations—and it shows

What I Didn’t Like While the breakfast buffet is excellent, the on-site restaurant options felt underwhelming. I only tried the Japanese restaurant—priced fairly, but the food itself wasn’t particularly memorable. The other option is a multi-course French restaurant, which felt too formal and heavy for what I wanted. After a long day out, it would’ve been nice to have more relaxed, flavorful dining options without leaving the hotel

Hotel Niwa Tokyo is truly a hidden gem. Every time I visit Tokyo, I always choose to stay at this hotel and for good reason. The staff is incredibly helpful and kind. During my last stay, I had to print 22 custom-designed cards on special Japanese paper for a dinner I was organizing. The team went above and beyond to assist me, printing everything flawlessly and even helping me carry everything to the car so I could arrive on time. Their dedication and attention to detail made all the difference. The service at Hotel Niwa goes far beyond expectations always warm, attentive, and professional. The restaurant, especially the Japanese one, is absolutely fantastic. A true culinary experience. The neighborhood is also one of my favorites in Tokyo quiet, charming, filled with lovely shops, restaurants, and cafés, yet still very central and well-connected to the subway. Honestly, Hotel Niwa is one of my favorite hotels in the world. I wholeheartedly recommend it. To the Niwa team thank you once again for a wonderful stay!

Nothing!

We stayed 11 nights at Hotel Niwa. Liked the gardens, the breakfast buffet, the staff, comfortable beds, nice bathroom and products, 3rd floor zen garden, laundry, massage chairs. AC good. Close to tons of restaurants and shops. 5 min away from Suidobashi Station. Very close to Tokyo Dome and LaQua Spa complex which has lots of restaurants and shops including a very nice grocery store, a lovely food hall, Muji, 2 Starbucks, an amusement park and lots more. We went many times to Boulange for breakfast, a nice bakery.

Dryer didn’t really work. Room very small for 3 people, but we knew that going in. No room for suitcases. Breakfast expensive but really good.

We loved everything about our stay at the hotel Niwa. It exceeded our expectations, everything was perfect! The room was spacious enough for 2 people with 2 large suitcases, everything in the hotel was very well thought out and designed, down to the smallest detail. The water features and greenery give it a very calming, soothing feel and make it a little oasis in the middle of the city. Laundry facilities are available on the 3 rd floor which is a huge plus. The beds are very comfortable with high quality crisp cotton linens, the coffee provided it the room is excellent! The room scent throughout the entire property is very pleasant, the toiletries are lovely …. I could go on … location is very good with lots of eatery options, convenience stores around and only a 5 minute walk to the metro which we found is well connected to the rest of the city. Absolutely fabulous place!

Nothing. Everything was 10 out of 10!

Lovely relaxation room looking over a small traditional Japanese garden, open 24/7. The rooms are small by western standards but large by Japanese standards. There was enough room in the gym for me to practice yoga. There are also a few other small gardens throughout the hotel which gave it a more peaceful feeling. At first the restaurant said they couldn’t accommodate vegetarians, but mid week after one of the waitress spoke to the kitchen, they started preparing a few veggie dishes for me. Unfortunately there are very few restaurants offering vegetarian options so it was difficult to eat locally. The location is good from a public transport perspective.

They weren’t transparent about the city taxes. They were only mentioned upon booking (I booked 6 months in advance). They also didn’t show up un the booking.com reservation page after booking or in reminders. Other hotels are transparent about the amount and even include it in the total price. The lack of transparency lowered the trust I had in the hotel and created a negative start to my stay. Only junior staff were working when I checked in and unfortunately there was both a lack of understanding and flexibility displayed by staff.

Very welcoming staff. Rooms are clean. Locations is walkable distance (25min) to Imperial Palace/Main train station and same to Ueno station/Ueno park. Many restaurants and mini markets around. In this property you will find everything what you need for your trip: amenities are good, coffee in the room, detergent included in the washing machines. Relaxing room with massage chairs is so nice while you wait your laundry to finish. Tea, food in Japanese restaurant so so good. Big thank you to hotel’s reception staff who helped a lot with booking tours and overall hospitality. Arigato kosay mas!

Only drying machine was not drying, but it was not a problem. Clothes dries fast just on the hangers or you can put 2 circles of fix program.

Great little boutique hotel. The breakfast was incredible - many healthy and tasty options, all very fresh. A great variety. We were about a 5 minute walk from the Tokyo Dome and the Dome Attractions, as well as the subway station, making it very easy to get around. It rained a couple of days, but umbrellas were provided for use by the hotel. We did laundry there, and it was fairly straightforward process (you can use an app, to pay digitally from your phone with a credit card). Very accommodating to all of our needs. We all slept very comfortably in our beds!

The dryer took a long time to dry all the clothes - like 90 minutes. The rooms are a bit on the smaller side, but wasn't a huge deal for use. The gym was a bit underwhelming - just a few cardio devices (I think 2 treadmills, 2 ellipticals), but no weights or other equipment for strength training. No other real complaints about anything else.

love the tea room with staff cooking coffee for you, and books to read and relax, message room with message chairs is a bonus, nice upscale feel

doesn't have much restaurants around hotel, but only short walk to big streets with restaurants which is fine. Not enough skin care products, no body or facial location. Room is pretty basic and small like most of Japanese hotels in city. Taxi that hotel called for us was not good as our previous experience with Yokohama Bay hotel, we had to split into two groups and both taxi drivers were terrible, but I guess that is not really hotel services

Hotel Niwa has a welcoming vibe, modern Japanese style decor, and handy amenities like a rooftop terrace, massage chair room, and common room with a zen garden view. Our superior double room was clean, roomy for Japan, and had a great bath. The staff were very helpful and also spoke English, and were very accommodating when we requested luggage forwarding - we thought that it would be a huge headache but they handled it all for us. The location near the Jimbocho bookshop district was great, and it was a great central location. Chiyoda is an area with schools and universities nearby and was a nice oasis away from the crowds. We loved our stay and would stay again.

We have no complaints.