My spouse and I were coming off a long work trip across Asia, and this was our final stop—a chance to truly relax and reconnect. The staff ensured we didn’t have to think about a thing except enjoying ourselves, seamlessly anticipating our needs at every turn. From the door staff hailing taxis (even though a Tokyo Metro station is just one floor down) to the meticulous housekeeping and exceptional concierge services, every interaction was marked by professionalism and care. The hotel itself is an architectural marvel; every corner feels intentional and designed to inspire. You could easily spend an entire day exploring its serene beauty and the thoughtful amenities it offers. This is, without question, the most impressive hotel I’ve ever experienced.

At first, I was surprised to notice staff accompanying us nearly everywhere, but I soon recognized it as a thoughtful courtesy.

The room size is big for Tokyo, it's perfect if you stay with the family. The location is pretty convenient. The ataffs were friendly and attentive. The breakfast was also very nice.

When we checked out and were ready to leave, we booked a car to pick us up at the airport. The front door staff was not very helpful without luggage. He was just standing there and did not offer to help get our luggage into the SUV. We had to ask if he could help. He then helped with one piece of luggage, stood aside did not continue helping us, which I found very weird. Other than this incident, our stay was very good.

Yes, the view is spectacular. Yes, the living quarters are comfortable. Yes, the location is top notch. What you can’t anticipate and also cannot overstate, is the service! In a culture where serving others and being welcoming is paramount, the Capitol Hotel takes it to a new level! From start to finish, no stone was left unturned as the staff made every effort to meet our every need and even a few needs we did not realize we had. 10/10 would recommend. We will be back!

Amazing service, allowing us to check in early and arranging our bags to the room - beautiful room with amazing room service/ wind down services that was honestly hard to leave some days. Lots of amenities like gym, pool and a 7/11 in the basement is a great to have. Staff are polite and speak great english - always greeting us and helping if needed, my girlfriend needed a transformer for a UK hairdryer and they brought a large one up to the room within 5 minutes.

The location to the subway, the hospitality and size/style of room, as well as the view of the city scape which was quintessential Tokyo at its finest - thank you for an unforgettable experience.

There isn’t anything to mention - but save your pennies, it’s worth what you pay but is in no way cheap. Just to comment but as by no means a complaint in anyway - it would have been nice to be able to pay for access to the hotels club lounge (I didn’t realise you had to do this as part of the room type booking you make at the time of booking), but I respect the policy of the hotel completely.

Central location .. v well connected with other suburbs

staff was trying their best English speaking but communication and v important Vegetarian food BIG PROBLEM .

Incredible location with metro station access from the basement + bus from Narita stops at the hotel. Rooms are excellent. We stayed in both the Club Deluxe and the Premier King and of course, the latter is that much more special. both rooms had sneaky views of Mt. Fuji so that completely sold me. The club lounge is better - in terms of quality of food and drinks - than others I've experienced. Staff is super nice. It is popular for business events, conferences and weddings and while there were a few during our stay, nothing restricted us from having a good time. It is a large hotel in the middle of an amazing city. I'd recommend the Capitol for a few nights in Tokyo to anyone looking for an elegant, classy and comfortable stay.

We checked in around 8:30pm given arrival in Narita around 6. Food options were very limited for what I think isn't too late. The restaurants were closed and room service was rather limited (particularly for vegetarians) and it, too, ended at 10:30.

Good location with great design, service and amenities. The location is in a quiet neighbourhood but still having convenient access to most places of interest for tourists. The place has been designed by noted Japanese architect Kengo Kuma and has a good vibe. Service and amenities were also exceptional and especially loved their jinbei pyjamas (much better than the ones we had in Four seasons Otemachi). An excellent property overall.

Nothing I didn’t like but suggest should have merchandise to purchase. Loved their Jinbei and would have loved to get one to take back home!

I enjoyed the location, service, room design, amenities, swimming pool, sauna, spa, and lounge. It was a perfect mix of japanese and western style. The lounge was unforgettable.(great view, food, drinks and service). I wish I've stayed atleast another 2 nights to enjoy the pool and the beauty of the hotel.

The breakfast was the same for both days.. They should change the options each day.. at least on a two or three day rotation.

Room, Food, Location

Reservation in Restaurants a bit odd. Even 2 months before date, no seat was available at the Sushi bar. But at that evening, the bar was not full. - Second: When we wanted to eat at Origami Restaurant, we were told it was full, but only have the tables were occupied. Very strange.